BMW of Silver Spring

I wanted to take a moment to express my sincere appreciation for the exceptional service I received from Nate Vitek during my recent car purchase at BMW of Silver Spring. As per usual, from the appreciation for the exceptional service I received from Nate Vitek during my recent car purchase at BMW of Silver Spring. As per usual, from the moment I walked through the doors, the atmosphere exuded professionalism and warmth. Nate and the staff were courteous, knowledgeable, and genuinely invested in ensuring a positive experience. A special shoutout to Nate Vitek for his outstanding assistance. This is my second purchase with Nate and like my first experience, he helped me find the perfect car but also made the entire process smooth and enjoyable Pedro Delgado made the financing process surprisingly stress-free, thanks to the transparent and straightforward guidance. Now, as a proud owner of my BMW iX, I am thrilled with the purchase. The vehicle has exceeded my expectations in terms of both style and functionality. It's a true testament to the quality of the cars BMW of Silver Spring offers. I would commend the entire team at BMW of Silver Spring for their dedication to customer satisfaction. The post-purchase follow-up has been equally impressive, reflecting a genuine commitment to ensuring customer happiness even after the sale. Thank you! More

I was in the market for an electric vehicle and I had three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. Wh three makes in mind. The other two dealerships were okay; the service was high pressure and they left little time assess what they had to offer. When I went to the BMW dealership in Silver Spring, I met Mr. Harold Shelby during the renovations of the main showroom. Since this was both my first time buying an EV and a BMW, Mr. Shelby provided me with some materials about the model and advised me to read it over and decide what I wanted. After a week, I returned to the dealership and submitted a deposit for my production number. Once the vehicle arrived, we arranged a time to meet at the dealership where he unveiled the car; it was quite an experience. After the test drive, he and Pedro Delgado went step-by-step through the vehicle setup and the service package. The car is more than impressive and what you would expect from BMW; however, the service provided by Harold Shelby is the kind that can make a difference when it comes to closing the sale. More

Brought my 2013 328ix in for routine maintenance . Alex was thorough, efficient and professional. A pleasure to do business at this dealership and with this service advisor. Alex was thorough, efficient and professional. A pleasure to do business at this dealership and with this service advisor. More

Desirea made the purchase very easy with steady communication after the order and an efficient pickup day communication after the order and an efficient pickup day More

From the moment I stepped into the dealership, the customer service was exceptional. With Mr. Harold Shelby as my sales rep was very knowledgeable, patient, and helped me find the perfect vehicle per customer service was exceptional. With Mr. Harold Shelby as my sales rep was very knowledgeable, patient, and helped me find the perfect vehicle per my requirements. The entire process was very smooth and I genuinely feel that they really cared in understanding my needs and my satisfaction. Harold Shelby was always in touch with me listing all the possibilities and with updates on the incoming vehicles and even helped me hold on to the car even after it arrived at the dealership facility as I was out of the country. Mr. Gen Awanohara from the Finance department was really helpful in explaining all the various options that I have and even went an extra mile with recommendations that suit my necessity. I'm beyond satisfied with my purchase and highly recommend this dealership to all my friends and family. More

I recently purchased a BMW at this dealership and had a wonderful experience. Eric Love and Get Awanohara were very sincere and provided all information needed. All questions were answered honestly and the wonderful experience. Eric Love and Get Awanohara were very sincere and provided all information needed. All questions were answered honestly and the customer service was exceptional. I look forward to my next purchase at this dealership! More

Reliable sales and service for over a decade. My sales experience has been very good and the service is excellent. My sales experience has been very good and the service is excellent. More

I recently purchased a BMW X5 from the Silver dealership, and I must say, the experience was nothing short of fantastic, thanks mainly to Scott Sohn. From the moment I stepped into the dealership, Scott gree and I must say, the experience was nothing short of fantastic, thanks mainly to Scott Sohn. From the moment I stepped into the dealership, Scott greeted me with warmth and professionalism. He was incredibly knowledgeable about the X5, answering all my questions with patience and expertise. What stood out most was Scott’s dedication to ensuring I was completely satisfied with my choice. He went above and beyond, providing detailed explanations of the features and even offering insights into the best maintenance practices for the X5. His passion for cars and customer service was evident, making the entire process smooth and enjoyable. The dealership itself was impressive, with a wide selection of vehicles and a welcoming atmosphere. But it was Scott’s exceptional service that truly made my purchase memorable. He understood my needs and preferences, guiding me to the perfect vehicle without any pressure. I highly recommend Scott Sohn and the Silver dealership to anyone looking to buy a BMW. Their commitment to excellence and customer satisfaction is unparalleled. Thank you, Scott, for a wonderful car buying experience! More

I had such a great experience with BMW of Silver Spring and Nate that I will be coming back for future purchases. Nate was very attentive made the process very easy. and Nate that I will be coming back for future purchases. Nate was very attentive made the process very easy. More

David Davila exhibited exceptional customer service skills. He was responsive to my questions, always prompt in his communication, and went the extra mile to ensure I felt comfortable with my decision. skills. He was responsive to my questions, always prompt in his communication, and went the extra mile to ensure I felt comfortable with my decision. His dedication and commitment to ensuring I found the perfect car were truly remarkable. Thanks to David's efforts, I am now the proud owner of my BMW vehicle, and it is everything I had hoped for. I firmly believe that David is a true asset to your dealership, and his commitment to customer service is second to none. More