BMW of Silver Spring

Thank you so much to BMW of Silver Spring’s DAVID Thank you so much to BMW of Silver Spring’s DAVID DAVILA for facilitating our first-ever BMW purchase! From the start, when we inquired about Thank you so much to BMW of Silver Spring’s DAVID DAVILA for facilitating our first-ever BMW purchase! From the start, when we inquired about the CPO vehicle on your lot, through the test drive, and finally to the choice and purchase of my new X5, he has been nothing short of professional, highly knowledgeable, patient, kind, and exceedingly thorough in his sales process. He was even kind enough to deliver the vehicle yesterday and go through a very detailed tutorial with me. Thank you! Now I know why your dealership is rated so highly by a lot of satisfied customers. This is the best car buying experience I have had thus far and I truly appreciate all your attention to detail. Thank you also to GSM Joanna McCarthy, I appreciate her sitting down to talk to me to explain the nuances of a request I made. We will definitely be recommending you David and BMW of Silver Spring to friends who express an interest in BMW vehicles. Once more, THANK YOU! More

Excellent Experience Gen Awanohara is a great client advisor. He helped me identify the BMW model that fit the bill. He was patient, thorough and very knowledgeable abou Gen Awanohara is a great client advisor. He helped me identify the BMW model that fit the bill. He was patient, thorough and very knowledgeable about the features and options I was looking for. He is excellent and went the extra mile. Buying a new car is a major decision, but he made it easy. Iso Ebong was the Business Manager than helped me with closing the deal. He was excellent as well; the process was efficient and transparent. Working with them both was a great experience. More

I had a great experience with Ron, he is honest, knowledgeable, friendly and efficient. No pressure! Ron (our Sales Consultant) made the buying process very easy. I’m so happy! I love my Car knowledgeable, friendly and efficient. No pressure! Ron (our Sales Consultant) made the buying process very easy. I’m so happy! I love my Car More

BMW of Silver Spring! Working once again with Ron Askew, I recently acquired my 7th BMW from an awesome dealership - BMW of Silver Spring. Ron Askew is very knowledgeable. Working once again with Ron Askew, I recently acquired my 7th BMW from an awesome dealership - BMW of Silver Spring. Ron Askew is very knowledgeable. He listens attentively, and patiently responds to any question that you may have. Ron's professional approach to the procurement process, coupled with his warm personality, provided me with the very best car shopping experience ever. I will continue to come to BMW of Silver Spring for years to come. More

CPO Sales The salesman, David Davila, was great and we appreciated the time and effort into making the deal work. Iso made the transaction as painless as could The salesman, David Davila, was great and we appreciated the time and effort into making the deal work. Iso made the transaction as painless as could be expected when financing a car. They are both an asset to the dealership. More

Great experience-highly recommend I contacted Joanna at the recommendation of a dear friend who had done business with this dealer and Joanna connected me with Eric in early March 2020 I contacted Joanna at the recommendation of a dear friend who had done business with this dealer and Joanna connected me with Eric in early March 2020, before the pandemic hit, just as I was starting my car shopping process. Eric was very helpful, knowledgable, professional, and not at all pushy. I put the brakes on car shopping when the pandemic hit, but returned to it around mid-June. Eric assured me that we could do more test drives and the cars would be sanitized ahead of time, so I visited for a second round of test drives. Shortly thereafter, I decided which car to buy. Eric presented me with his best price--with the pandemic incentives, he beat the low end of KBB fair market value pricing and all without the hassle of haggling. Eric and his colleague delivered the car to my home, where we signed all of the final paperwork. He made the car shopping process easy amidst the pandemic and it was basically a pleasure to do business with Eric and the folks at BMW. I highly recommend them. More

Great experience Had a great experience buying a car here. Gen Awanohara was super helpful and got me some discounts I wasn't planning on that ended up saving me a goo Had a great experience buying a car here. Gen Awanohara was super helpful and got me some discounts I wasn't planning on that ended up saving me a good amount of money. Overall very pleased and would gladly buy from here again! More

Horrible Service I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile drive. I arrive to drop off the vehicle and I am told there are no loaners or courtesy van. I am told I could come back in the afternoon to drop off my car because more than likely there will be loaner cars available. I am working and don’t have the luxury to take time off in the middle of the day on a whim. Not to mention that would be 80 miles put on my car for this servicing and I don’t put 80 miles on my car in a week. It doesn’t take much to call clients that there are no more loaners for the day to save everyone a headache. It would also be very easy to know how many cars are available for loan and when all of the loaners are requested, no longer allow clients to request a loaner on the website. This could have saved me 40 miles on my car and gas. Absolutely a horrible way to treat paying customers especially for a luxury vehicle such as a BMW. I will never take my car to BMW of Silver Spring for anything. More