BMW of Silver Spring

RBGinDC Bought my 3rd car (X3) from BMW of Silver Spring (and traded in one (M2) as well). I want to thank Max (sales manager) and Lonnie (client advisor), fo Bought my 3rd car (X3) from BMW of Silver Spring (and traded in one (M2) as well). I want to thank Max (sales manager) and Lonnie (client advisor), for their excellent service. I appreciated their straightforward, easy going, and attention to detail approach to car sales. I maximized my deal in a friendly environment. Additionally, the dealership is updated and clean. COVID safety protocols present and apparent. More

Thanks Mr. Ron Askew Hello, To Mr. Ron Askew thanks for going over and beyond. Customer service was excellent!!! Ron Askew commitment to detail saved us 1,000.00 on our Hello, To Mr. Ron Askew thanks for going over and beyond. Customer service was excellent!!! Ron Askew commitment to detail saved us 1,000.00 on our purchase. When we walked into the dealership the first person that greeted us was Ron Askew and it didn't stop there when we had questions after driving off the lot we called Ron after hours and Ron waked us through the issue. We were please start to finish!!. It's was refreshing to see someone so dedicated in pleasing the customers. Five stars to Ron Askew and his team at BMW of Silver Springs MD. More

Excellent Service! Great Car! Best Deal! We recently bought a BMW X3 from the Silver Spring dealer. Our client advisor Gen was great to work with. He made the car purchasing process so smoo We recently bought a BMW X3 from the Silver Spring dealer. Our client advisor Gen was great to work with. He made the car purchasing process so smooth and simple that it happened in no time. He also helped us to the get the best deal we can possibly get in town. I can't recommend enough of him. Gen, thanks a lot for your help! We will definitely come back with our next purchase! More

Even though I did not purchase a vehicle for financial reasons, Ron Askew made the process smooth and easy, was very straight forward, was willing to work our minor issues I had with the vehicle and did n reasons, Ron Askew made the process smooth and easy, was very straight forward, was willing to work our minor issues I had with the vehicle and did not pressure me to doing anything that wasn’t necessary which was GREAT! I would definitely recommended to go see Ron at BMW of Silver Spring If buying a vehicle whether New or Pre-owned. More

Outstanding service I was very impressed with my experience at BMW of Silver Spring. I bought a 3 year old auto from the sales rep Andy Alexis. He made the experience enj I was very impressed with my experience at BMW of Silver Spring. I bought a 3 year old auto from the sales rep Andy Alexis. He made the experience enjoyable due to his good natured, friendly relaxed style. I brought my niece with me so she could learn what is involved in buying a car and Andy took the time to discuss with her what is important to consider. He made sure to explain each step of the process and had the car washed and filled the gas tank. I would definitely go back to Andy next time I am in the market to buy a car. More

Top notch service! The level of customer service I received was well above the standard. Can not recommend this dealership enough. It’s the only place I’d go to purchase a pre owned BMW received was well above the standard. Can not recommend this dealership enough. It’s the only place I’d go to purchase a pre owned BMW More

Great experience at this location! Lonnie was fantastic! Listened to all my concerns, answered all my questions. Made me feel really comfortable. Great customer service!! Listened to all my concerns, answered all my questions. Made me feel really comfortable. Great customer service!! More

Excellent Customer Service with Eric and Max! What is unique about this review is that I did not end up purchasing a vehicle, but the service I received from Eric Lovo and Max Moyer during the pro What is unique about this review is that I did not end up purchasing a vehicle, but the service I received from Eric Lovo and Max Moyer during the process was outstanding! There were no less than 40 detailed email messages. COVID-19 has created a unique environment, and the dealership was prepared, masks were worn during the test drive, there was no buying pressure or stress, and the remote experience was exceptionally well handled. I found working among seven dealerships in this process that only a few, literally three, were willing and able to fully communicate via email (my preferred method). This included detailed quotes, explanations, negotiation, and responsiveness. Eric and Max handled it all above and beyond my expectations. I will definitely come back for my next vehicle and if you are considering a BMW, I strongly recommend you give BMW of Silver Spring an opportunity to deliver your next vehicle. More

Horacio provided EXCELLENT customer service I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He walked me through the process, reviewed the pictures of what I needed to order, and gave his BEST recommendation. He explained the online payment method as well and the text message payment method. Throughout the whole process, he followed up when we were disconnected to ensure clarity and completion of the task. After I completed my virtual payment method, he followed up via aphone call to confirm that the payment processed, and my parts will be delivered to my home. I APPRECIATE customer service like he demonstrated. He was nice, calming, and very clear. Encountering people like him at BMW Silver Spring is the reason why I will continue to meet my service needs at THIS particular location. THANK YOU Horacio!!!! More