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BMW of Silver Spring
Silver Spring, MD
4,017 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,017 reviews
August 01, 2020
Working with Karen Herbert was an absolute pleasure. Purchasing a used vehicle is a stressful situation - so when I had to travel a few hundred miles for a specific model I had been looking for I n Purchasing a used vehicle is a stressful situation - so when I had to travel a few hundred miles for a specific model I had been looking for I needed to feel confident I was getting exactly what I was looking for. After communicating with Karen on the phone and thru email I had zero doubts that I was ready to come the next day to look at the car. She answered all my questions and described the car perfectly. Upon arrival I was presented with a vehicle that was not only exactly what I was looking for but even better. She went above and beyond to make the sales process easy and I hope to work with her again! If you're looking for a trustworthy and helpful sales advisor then Karen is the person to talk to. More
by Rweingartner
July 29, 2020
Great car buying experience with Tae Yeon!!! Tae Yeon is outstanding Salesman!!! He makes the car buying process so easy and simple. I also had a great deal on my new 2020 X3. Even salesman from Tae Yeon is outstanding Salesman!!! He makes the car buying process so easy and simple. I also had a great deal on my new 2020 X3. Even salesman from another dealer was amazed by what Tae Yeon had offered me. This is my second time buying experience with him and I highly recommend him. More
by yj81sup
Employees Worked With
Tae Yeon
July 29, 2020
My experience I had great experience there, I bought a car before and Andy helped, came back because of him. Everyone was friendly and professional. Will recommend I had great experience there, I bought a car before and Andy helped, came back because of him. Everyone was friendly and professional. Will recommend to my friends for sure More
by Mahshidmoini
July 28, 2020
Amazing customer service! The staff at BMW of Silver Spring is amazing! I recently purchased a 4 series and could not be happier with the car and the service I've received thro The staff at BMW of Silver Spring is amazing! I recently purchased a 4 series and could not be happier with the car and the service I've received throughout the entire process. A special shout out to Pedro Delgado from finance who really went above and beyond to make sure my temporary tags were renewed, despite all the issues w/ COVID! Thanks again Pedro! More
by nathalie.baptiste
July 28, 2020
Terrific experience with Karen & Joanna @ BMW Silver Spring! I purchased a wonderfully maintained 2014 BMW X3 in July 2020 that was traded in only hours before - it was a very easy experience working with Karen I purchased a wonderfully maintained 2014 BMW X3 in July 2020 that was traded in only hours before - it was a very easy experience working with Karen Herbert. Karen and Joanna were flexible for me to bring my leased BMW on my day off and to the swap for the 'new to me' 2014 X3. I really appreciate Karen's flexibility for safe test driving during this pandemic. Also, the detail team did a terrific job and the car looks brand new! I am so happy with my purchase! I look forward to working with Karen and the Team at BMW Silver Spring with my next BMW! I highly recommend you check out their inventory and ask for Karen. More
by Keri
July 28, 2020
The Ultimate Buying Experience! I've purchased 10 BMW's over the past 15 years, all from this dealership and all from Andy Alexis. Being in the service business, to me it's about the I've purchased 10 BMW's over the past 15 years, all from this dealership and all from Andy Alexis. Being in the service business, to me it's about the service experience and he never disappoints. I mention only him but there are so many people that go into this process and they all make you feel like you're the only customer that matters. More
by bjrenko
July 28, 2020
Excellent service. Eric, and everyone at BMW Silver Spring, went above and beyond to get everything taken care of. Service was quick, concise, and exceeded expectations. Spring, went above and beyond to get everything taken care of. Service was quick, concise, and exceeded expectations. More
by carbuyer193858
July 27, 2020
Mr. Ron Askew offered nothing less than amazing service. Very patient and honest as he went above and beyond to make sure that my car was perfect for me! He has gained a loyal customer in me. Thank you for Very patient and honest as he went above and beyond to make sure that my car was perfect for me! He has gained a loyal customer in me. Thank you for everything! More
by Dimmond94
July 27, 2020
Professional Sales Rep Eric Lovo Eric was a joy to work with. He is very responsive, polite, and personable. I appreciate the time and effort he exuded working with me. Thank you Eric Eric was a joy to work with. He is very responsive, polite, and personable. I appreciate the time and effort he exuded working with me. Thank you Eric. More
by Suzanne
Employees Worked With
July 26, 2020
Great Experience! I recently bought a X5 from BMW of Silver Spring and the process couldn't have been easier. My salesman, Ben, was fast to reply online, provided me al I recently bought a X5 from BMW of Silver Spring and the process couldn't have been easier. My salesman, Ben, was fast to reply online, provided me all of the information that I asked for prior to going to the dealership, stuck to the deal he offered via text, and made the overall process of buying my BMW as pleasant as possible. Additionally, their finance department was very quick and didn't try to pressure any decisions. I highly recommend BMW of Silver Spring. More
by JHall83
