BMW of Silver Spring

Professional, communicative, kind, delivers what she promises, and a fantastic person. She made our experience smooth and enjoyable, we would recommend her to anyone who is looking to purchase a BMW. promises, and a fantastic person. She made our experience smooth and enjoyable, we would recommend her to anyone who is looking to purchase a BMW. More

Just wanted to share a very positive experience I had with my Service Representative Felix Rosa at BMW of SIlver Spring. I hit a pothole and caused significant damage to my vehicle which required extensi with my Service Representative Felix Rosa at BMW of SIlver Spring. I hit a pothole and caused significant damage to my vehicle which required extensive repairs. From initial vehicle drop-off to repair completion he kept me informed all along the way. He was knowledgable and ensured I understood all options available to me. An amazing job! Exemplary customer service! More

My experience with BMW of Silver Spring was terrific. Ron Askew was very helpful from my initial interest in the car all the way through closing the loan. Would definitely recommend this dealership t Ron Askew was very helpful from my initial interest in the car all the way through closing the loan. Would definitely recommend this dealership to others. More

Truly professional and excellent service was provided by Gen! I highly recommend him & dealership. So glad our paths crossed. Great service assistance provided by Rachel Gen! I highly recommend him & dealership. So glad our paths crossed. Great service assistance provided by Rachel More

Everyone I worked with at the dealership was professional, knowledgeable, and an absolute pleasure to work with. I have already referred people to BMW of Silver Spring. professional, knowledgeable, and an absolute pleasure to work with. I have already referred people to BMW of Silver Spring. More

Everyone I worked with was incredibly friendly and made it feel less of a hassle than what normally buying a vehicle is. Better experience than going to BMW Rockville! it feel less of a hassle than what normally buying a vehicle is. Better experience than going to BMW Rockville! More

Working with Nate was a pleasure. He was very knowledgeable about the cars and had a great manner that made me feel like he cared about my objectives. Would work with again! knowledgeable about the cars and had a great manner that made me feel like he cared about my objectives. Would work with again! More

My experience with Nate was superb! Nate is personable, knowledgeable, and showed genuine interest in my wants and needs for a new car. He was transparent and took the time to walk through possible options knowledgeable, and showed genuine interest in my wants and needs for a new car. He was transparent and took the time to walk through possible options to meet my needs. I highly recommend Nate's service and care for anyone looking for a salesperson who will honor and value their investment. More

Pleased with the professionalism of everyone. This is the fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again. fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again. More

Zero Stars. First impressions are everything. My brief encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular da encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular day/early morning It was my very first time visiting the service department, since I had just bought my BMW i3 three months prior. When I walked in I was a bit confused as to whom I needed to talk to since I noticed some of the service staff were preoccupied with other clients and there was no receptionist at this time. After patiently waiting for 10-15min Erik decided to approach me- I politely expressed my confusion didn't know if there was a service check-in procedure for appointments, etc. His overall attitude was very dismissive and sent me to wait over the other side where the client advisors offices are located. Thankfully, John (Mobility Advisor) overheard the conversation - stepped in and turned this situation into a very positive one for me. He was able to communicate efficiently, listened, and guided me through the process stress-free. Thank you! More