BMW of Silver Spring

Iso was very personable and explained things in an easy to understand manner. Did an efficient job with all paperwork and communication. Happy to work with him. to understand manner. Did an efficient job with all paperwork and communication. Happy to work with him. More

Karen Herbert was great to work with. She's very experienced and knowledgeable. She never made me feel rushed and she didn't waste time. She respected all Covid protocols and I felt safe in the de experienced and knowledgeable. She never made me feel rushed and she didn't waste time. She respected all Covid protocols and I felt safe in the dealership. She got me exactly what I wanted and didn't try to force anything that I didn't feel I needed. More

I came down from Baltimore to test drive a used BMW i3. The car was ready for me upon arrival and Karen was very helpful during the entire process. Once the deal was done, Karen offered to deliver the ca The car was ready for me upon arrival and Karen was very helpful during the entire process. Once the deal was done, Karen offered to deliver the car to my home the next day! More

Brandi Rodgers always provides me with a excellent service experience. I have been dealing with her for a long time and she is a pleasure to deal with. Kudos to Brandi. service experience. I have been dealing with her for a long time and she is a pleasure to deal with. Kudos to Brandi. More

Nate V was super patient in finding us the best deal combined with colors and options we wanted - would definitely recommend asking for him, as he was easy-going, but also direct without using pushy sal combined with colors and options we wanted - would definitely recommend asking for him, as he was easy-going, but also direct without using pushy sales tactics. More

The employees at BMW of Silver Spring took time to work with me to get into the vehicle I've always dreamed of owning. The sales associate Eric Lovo was great. Very professional and seem to genuinely care with me to get into the vehicle I've always dreamed of owning. The sales associate Eric Lovo was great. Very professional and seem to genuinely care about my experience from beginning to end. This is my first BMW and the experience I had with Eric Lovo and BMW of Silver Spring was everything I've imagined a BMW experience to be. Eric and the team at BMW of Silver Spring represents the BMW brand very well. I went to multiple BMW dealerships in the Washington DC area and they were all very passive and did not seem to value my time or me as a customer. I will be recommending BMW of Silver Spring to all my friends and family. More

Desirea stayed on top of all the sales and follow on steps in my leasing of another BMW. I worked with Desirea on my prior lease as well and no doubt she has maintained a high level and high touch servi steps in my leasing of another BMW. I worked with Desirea on my prior lease as well and no doubt she has maintained a high level and high touch service. Given the extra burden to all businesses during a challenging 2020-2021 pandemic year, both Desirea and BMW Silver Spring have maintained their customer focus; cudos to all and to all the staff. More

My experience at BMW Silver Spring was by far the best car dealer experience that I have ever had AND I got to walk away with a car that I absolutely love! Karen Herbert was the absolute best! She is so p car dealer experience that I have ever had AND I got to walk away with a car that I absolutely love! Karen Herbert was the absolute best! She is so professional, her customer service goes above and beyond and she made sure I got the car I wanted and a good deal at the same time. If you're looking for a new car, go to BMW Silver Spring, you won't regret it! Ask for Karen! More

Took possession of a great deal on a CPO 540i xDrive from Miguel in the midst of the covid pandemic last May when my original daily driver was repurchased by its manufacturer for lemon law issues. I live 3 s Miguel in the midst of the covid pandemic last May when my original daily driver was repurchased by its manufacturer for lemon law issues. I live 3 states away from Silver Spring, MD and Miguel could NOT have been more courteous, professional, and responsive via email to make the experience worth the trip up. In fact, while I cannot service my vehicle at Silver Spring, I will 100% look back to Miguel for any future BMW needs/desires before I even bother with my 3 local dealerships. He set the bar extremely high. More