BMW of Silver Spring

I wouldn’t recommend buying a car from BMW in silver spring. It is the worst experience I had. After I bought the car, I found out it doesn’t have floor carpet then they had to mail it to me. They didn’ spring. It is the worst experience I had. After I bought the car, I found out it doesn’t have floor carpet then they had to mail it to me. They didn’t have the car manual ready nor the second key. They had to mail it to me as well. When the key arrived, it wasn’t working. In less than 2 weeks of buying the car before even putting gas in it, the engine light came on. I live more than an hour away and now I have to take it for service and it hasn’t been even driven since it was purchased. It is supposed to be a certified car. I wouldn’t recommend their certified used cars based on my experience. More

Gen was super helpful and attentive, quick responses when I had reached out and easily accessible! Super appreciative with Gen, thank you! Will be coming back. I had reached out and easily accessible! Super appreciative with Gen, thank you! Will be coming back. More

THE ENVIRONMENT WAS PROFESSIONAL AND TIMELY WITH THE SERVICE. I WAS ABLE TO RECEIVE THE FINANCING WANTED. PERSONNEL WAS VERY FAMILAR WITH THE CAR'S HISTORY. RECEIVED TIMELY SCHEDULED APPOINMENTS. SERVICE. I WAS ABLE TO RECEIVE THE FINANCING WANTED. PERSONNEL WAS VERY FAMILAR WITH THE CAR'S HISTORY. RECEIVED TIMELY SCHEDULED APPOINMENTS. More

The staff members I was fortunate to work with were very informative and professional. They explained the contract in details so there were no room for error nor mistakes. She was very attentive to details informative and professional. They explained the contract in details so there were no room for error nor mistakes. She was very attentive to details from the start to finish, even noticing to poor cleaning of the vehicle and having it washed a second time prior to the final check out Thanks!! More

Desirea was extremely helpful and was very willing to answer all my questions. She was patient and worked through the car buying process with me. answer all my questions. She was patient and worked through the car buying process with me. More

I just purchased an X5 from BMW of Silver Spring and Harold Shelby was the sales advisor. Harold was very knowledge about the various features of the vehicle. Harold provided excellent customer service. Harold Shelby was the sales advisor. Harold was very knowledge about the various features of the vehicle. Harold provided excellent customer service. Harold was very professional and made himself available for any questions I had. Harold made my experience of buying my first BMW very pleasant. More

Walking into BMW of silver with the intention of looking and not 100% sure of buying. Met Brittany and as she attended to us my whole mindset changed. She helped and guide me in buying my dream car. She was and not 100% sure of buying. Met Brittany and as she attended to us my whole mindset changed. She helped and guide me in buying my dream car. She was so patient, kind and took her time to build my dream car. My friend said I’m definitely coming back to buy from you Brittany. Your customer service experience was great! Thank you so much for all your help. I couldn’t have a made the best choice without you. More

Purchased X4 and it was one of best car buying experiences. Tae was pleasure to work with. He was extremely helpful, friendly and very professional. experiences. Tae was pleasure to work with. He was extremely helpful, friendly and very professional. More

Everything went smoothly and quickly. My purchase was an out- of- state purchase, and they made it go extremely well. I have nothing but positive things to say. an out- of- state purchase, and they made it go extremely well. I have nothing but positive things to say. More

My best car buying experience ever. Desirea was amazing along with the managers and other staff members. I was kept engaged during the entire process, greeted when I walked in and quick approval process. T along with the managers and other staff members. I was kept engaged during the entire process, greeted when I walked in and quick approval process. Thank You to Desirea and Team. More