BMW of Silver Spring

I walked into this dealership on my way home from work to test drive a X3 before my Audi A5 lease was up. I had zero intention of making any decisions that day. I ended up leaving in a X3 hours later becau test drive a X3 before my Audi A5 lease was up. I had zero intention of making any decisions that day. I ended up leaving in a X3 hours later because Ron made me an offer I could not refuse. More

I am so pleased with Eric Lovo. He is excellent and helpful. He tries to explain as much as possible. He is accommodating and very knowledgable. I found the perfect car , walked out happily and appre helpful. He tries to explain as much as possible. He is accommodating and very knowledgable. I found the perfect car , walked out happily and appreciate the great customer service. I highly recommend this dealership. More

Gen Awanohara in the Finance Department is wonderful, and my experience with him was great. He called me and walked me through all the available Protection Plans, Service Contracts etc., explaining each one my experience with him was great. He called me and walked me through all the available Protection Plans, Service Contracts etc., explaining each one in detail. He also gave me invaluable tips on financing which was very beneficial to me. Because of Gen, I had time to consider my options, and was prepared with a decision when I picked up my car. Gen is patient, very down to earth, easy to work with, and I’m very grateful for him. More

I had the BEST experience with Harold Shelby and Gen Awanohara. Harold is accessible, prompt, and professional. Really has a high emotional IQ in reading customers about what they need and are looki Awanohara. Harold is accessible, prompt, and professional. Really has a high emotional IQ in reading customers about what they need and are looking for. He is not going to waste your time. I went in on a Saturday morning at 9am, out by 10am, and had the car a day later. The communication by text was so easy and professional. The paperwork only took about 45 min, and Gen was very professional and competent. Great experience! More

Dave was fantastic! My husband and I were considering a handful of vehicles across several different auto makers with the BMW X3 being one of them. I immediately asked for the full pitch on why the BMW X3 handful of vehicles across several different auto makers with the BMW X3 being one of them. I immediately asked for the full pitch on why the BMW X3 was superior to the other options we mentioned and he started by asking what I want out of a car and tied his pitch to everything I mentioned. He even suggested features that I wasn't previously considering and told us what things we could do without to take advantage of the best possible car for us. Dave is also extremely personable and took the time to get to know us and build a relationship, which made the purchasing experience feel 100x better than when we bought our last car at a different dealership. Overall, we were presented with a value proposition without the pressure and aggressive sales tactics that we find to be a huge turnoff. If you are looking for a trusted advisor over pressure tactics, Dave is your man. More

I really enjoyed working with Joanna McCarthy when I purchased my new 2021 X4. You can tell that she has been in the BMW car business for a while due to her in-depth knowledge of the brand. This is my 5 purchased my new 2021 X4. You can tell that she has been in the BMW car business for a while due to her in-depth knowledge of the brand. This is my 5th BMW. More

Max Moyer takes professionalism to the next level. His dedication to customer satisfaction is second to none. He remained engaged with me for a month following my purchase and made it his priority to make dedication to customer satisfaction is second to none. He remained engaged with me for a month following my purchase and made it his priority to make sure I was pleased with BMW of Silver Spring. There was nothing I asked of him, that he did not consider. Pedro Delgado was also very instrumental in delivering the best car-buying experience. He made sure I was comfortable and confident with the terms of my financing. I truly appreciate his attention to detail as he did his best to help me. He certainly contributed to the high level of trust I have in BMW of Silver Spring. Thank you for the world-class experience. More

I found a very nice used car at Silver Spring BMW and made arrangements with Gen Awanohara to manage all the paperwork and get me in and out of the dealership in record speed. He not only made sure all made arrangements with Gen Awanohara to manage all the paperwork and get me in and out of the dealership in record speed. He not only made sure all was in order but delivered the keys 30 min faster than expected. We had to meet our son at the airport so time was important. The car is great, the price was right, and Gen's service was the best. I'd buy all my cars from him if I could. More

We have worked with our sales representative Eric Lovo twice.He has been totally responsive to our needs,provided terrific service.A pleasing personality.Perfect. twice.He has been totally responsive to our needs,provided terrific service.A pleasing personality.Perfect. More