BMW of Silver Spring

I’ve been a loyal customer of BMW Silver Spring for 6 years. I’ve always been satisfied with the service here until today. I’ve purchased two vehicles here and had all of my service needs taken care of h years. I’ve always been satisfied with the service here until today. I’ve purchased two vehicles here and had all of my service needs taken care of here. My current vehicle was purchased around March 2021. I decided to trade in for a newer model. I explicitly asked my sales people to ensure that I had complimentary service/maintenance packages for the new vehicle as the trade in. I walked away a fairly happy customer until today. Today I walk in to have services completed and I asked about replacing my windshield wipers which were faulty since I purchased my “certified” vehicle. I never made a fuss about it and figured I’d just simply have them replaced at my first maintenance appointment. I was told by my service advisor (new guy but very nice guy, Grant) that not only would the wipers not be covered, but that I also only had maintenance coverage from the date the vehicle was purchased by the original owner, not the date that I purchased. I was also informed that my package did not include brakes and rotors, which was included in my previous purchase. This means that I’ll be spending close to 3K when it’s time to get my brakes replaced. This was NEVER explained to me before today. Had I known that, I would have made different decisions. This is not what I thought that I was walking away with. From what I learned today, this has recently happened to other customers as well… not right!!! I feel bamboozled and deceived by BMW Silver Spring. I trusted this location and now feel that I was tricked just to get another car off of the lot. I’m angry. This is not right. This is not good customer service! It’s disappointing for a dealership that aggressively pursues customers to leave Good reviews and rates the value of their employees but ratings as well. I’ve always given these folks high remarks. I never thought I’d be in this situation. More

Desirea and the finance person were friendly and they served me well from start to finish. I will recommend BMW of Silver Spring for anyone. Thanks served me well from start to finish. I will recommend BMW of Silver Spring for anyone. Thanks More

I am extremely happy with my leasing experience with Mr. Eric Lovo. He is very professional, diligent, patient, caring and thorough. This is my second time leading a vehicle through him. I never felt pressu Eric Lovo. He is very professional, diligent, patient, caring and thorough. This is my second time leading a vehicle through him. I never felt pressured or mislead by him. He is the best car salesman I have ever dealt with. More

I had a wonderful, stress-free leasing experience with Harold Shelby at BMW Silver Spring. I was treated as a valued customer from my first phone inquiry onwards, and Harold shepherded me through the leas Harold Shelby at BMW Silver Spring. I was treated as a valued customer from my first phone inquiry onwards, and Harold shepherded me through the leasing process with courtesy and professionalism. My questions were answered promptly, phone calls and emails returned quickly, and the car was ready when I needed it. Kudos to Harold, Sharif, the finance department, and everyone at BMW Silver Spring who made my experience a superior one. More

Brittany over at Silver Spring BMW, made this experience awesome. This is our 1st BMW, & we fell in love with this level of luxury service provided by her. We will absolutely be referring our network to Br awesome. This is our 1st BMW, & we fell in love with this level of luxury service provided by her. We will absolutely be referring our network to Brittany for any future BMW purchases, huge thank you Brittany, Cheers!! More

Great experience! Brittany and the team at BMW Silver Spring were fantastic to work with. We had to replace a car that was totaled in an accident, we knew exactly what we wanted so it was important for u Spring were fantastic to work with. We had to replace a car that was totaled in an accident, we knew exactly what we wanted so it was important for us to make the buying process efficient. Brittany made sure it was totally effortless for us. And she's been very prompt to follow up with us on some issues that we needed to close out after the purchase (tags, etc.). It's a rare salesperson that puts in this sort of effort after the deal is closed. I would definitely recommend working with her on your next purchase. More

I had an amazing experience here and felt so well taken care of by everyone I met! I actually had a ton of fun during what is typically an intimidating process! Brittany was the BEST person to work with an care of by everyone I met! I actually had a ton of fun during what is typically an intimidating process! Brittany was the BEST person to work with and I felt like I was with my friend :) She was calm, thoughtful, and really understood what I needed. I didn’t feel any pressure from her at all and saw her as a true partner in the experience. I’m a single female and so car buying can be a bad experience but Brittany completely changed that for me! I felt like I was in trustworthy hands with Brittany and team and can’t wait to buy more BMWs from them! More

Miguel was wonderful. He made me feel comfortable buying a car by myself. He went above and beyond to explain everything about the car. Highly recommend him. a car by myself. He went above and beyond to explain everything about the car. Highly recommend him. More

Brittany at BMW of Silver Spring was by far the best salesperson i have dealt with in my many car buying experiences. There was no pressure, didn't feel rushed. She was trustworthy. Brittany and Pedro salesperson i have dealt with in my many car buying experiences. There was no pressure, didn't feel rushed. She was trustworthy. Brittany and Pedro, finance manager, listened to me. The sales process was quick and painless — the dealership made the process easy. Brittany’s communication was quick and clear (text, email, voice, or in-person). Brittany played no games. The out the door price was exactly as negotiated (no last-minute surprises). Brittany has a new fan and BMW of Silver Spring has a new, long-term customer. I can’t give enough thanks! More

I had a wonderful experience at BMW of Silver Spring! Nate did a wonderful job answering all of my questions and helping me get into my new car! I absolutely love it and couldn't have done it without hi Nate did a wonderful job answering all of my questions and helping me get into my new car! I absolutely love it and couldn't have done it without him! Highly recommend. More