BMW of Silver Spring

It was a pleasure work with him he helped us with the price on or old car to get better price and very good costumer service thank you price on or old car to get better price and very good costumer service thank you More

Brittany is an excellent sales professional! From the very beginning, she handled the matter of bringing me together with the car of my choice with extraordinary verve and business tenacity. Her charming very beginning, she handled the matter of bringing me together with the car of my choice with extraordinary verve and business tenacity. Her charming personality is matched evenly with her stunning presence. All this makes for a real asset for building a profitable and sustainable business reputation for BMW Silver Spring—the best in its business in The metropolitan tri-state area!! More

Process was smooth. Great customer service from the sales rep to the sales manager all the way to the finance guru. Definitely recommend for any serious buyers. rep to the sales manager all the way to the finance guru. Definitely recommend for any serious buyers. More

The staff at BMW of silver spring are very professional The staff at BMW of silver spring are very professional and make my purchase seamless. They provided a fair price like no other dealer prices. The staff at BMW of silver spring are very professional and make my purchase seamless. They provided a fair price like no other dealer prices. More

Brittany Barrett was absolutely wonderful!! If all sales people were as professional as her, car buying would be a much more pleasant event for everyone. She went above and beyond to address any questions o people were as professional as her, car buying would be a much more pleasant event for everyone. She went above and beyond to address any questions or concerns and was infinitely patient. There was, and still is, never any issue with reaching her. Brittany is incredibly hard working and fully dedicated to customer satisfaction. It has been a true pleasure working with her! More

I was referred to BMW of Silver Spring by an auto buying program; otherwise, I would never have thought to visit this dealership. The dealership was no longer participating in the program -- and I wasn't to program; otherwise, I would never have thought to visit this dealership. The dealership was no longer participating in the program -- and I wasn't told this immediately -- but I ended up purchasing a new vehicle there any way. The sales staff was friendly and knowledgeable in helping me to decide on whether I would buy new or certified pre-owned. I love my new BMW. More

Kyle was incredibly helpful and knowledgeable, and successfully helped me navigate the purchase of a used 2016 X1. The finance manager, Gen, and sales manager, Max, were also fantastic and made th successfully helped me navigate the purchase of a used 2016 X1. The finance manager, Gen, and sales manager, Max, were also fantastic and made themselves available throughout the process. If you're interested in purchasing a BMW, I highly recommend visiting BMW of Silver Spring and working with Kyle. More

Service was exceptional. Desirea was great to answer all my questions. Finance department also was able to give me a great rate and answered all my questions and worked very good with me. my questions. Finance department also was able to give me a great rate and answered all my questions and worked very good with me. More

I stopped in to the location randomly one evening, pretty late actually, maybe 730 pm, but this location stays open until 9pm which was later than most other BMW locations. I recently totaled a vehicle and w late actually, maybe 730 pm, but this location stays open until 9pm which was later than most other BMW locations. I recently totaled a vehicle and was having so much trouble finding a replacement for my 2018 X5. I wanted to consider leasing a vehicle but had so many questions as I have never leased before. The staff at the front desk promptly paged a sales rep to the showroom. Harold Shelby popped up quickly and cheerfully, despit it being so late. He answered my questions directly and gave me everything that I needed to make a decision. I love that he was so transparent about the financial details of the transaction. No hiddens fees and fluff like so many other dealers. He worked with me on the numbers and offered so many cash incentives. He took the time to show me multiple vehicles and the features that I wanted. He even pulled the 2022 X5 right up front for me at 8pm just so that I could take a look. I told him that I needed to think on it, and he actually was very accomdating. No pushy sales tactics nor pressure. I ultiimately did decide to get the vehicle that we looked reviewed. I wanted to make the transaction as quick as possible for when i returned to the dealer, so Harold let me know exactly what online forms I needed to fill out, and what documents to email him. When I came in, all I had to do was sign and drive. Harold even gave me some welcome gifts and had a BMW genius review some quick items before I drove off. He set up the vehicle for me in the myBMW app as well. Harold emailed me a few days later to check in and see if I had questions or concerns. The customer service he provided was clearly top notch. Gen Awanohara in finance was amazing as well. He went the extra mile to accomdate me as far as my down payment method, and he made calls to get all of my questions answered. He went over everything with me line by line so that I was fully aware of my options and payments. I have worked with several BMW dealerships but I havve to say that Silver Spring is by far the best. They really treat their customers as more than a sale, but actual people and human beings and I just love that, its becoming rare from car dealerships. I cannot say enough positive things about Harold, Gen and BMW of Silver Spring. More

Cedric helped my mom buy a car. We came in later in the day Cedric happened to be out on the lot and he came over when he saw us Probably looking confused at the different cars. My mom told him what she wa day Cedric happened to be out on the lot and he came over when he saw us Probably looking confused at the different cars. My mom told him what she was looking for, he listened intently and showed her all the different options. He made us fall in love with the car and we went to the credit union to finalize everything. We will definitely be coming back to see him to get another one. Thanks again Cedric! More