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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
260 Reviews
Call Service Center (508) 581-5500

260 Reviews of BMW of Shrewsbury - Service Center

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January 10, 2025

The service and work were excellent. I have always received good service from McGovern BMW and am very satisfied with my new car and look forward to a long and lasting relationship More

by Steveb@taylorab.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Neslusan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 08, 2025

The service team is amazing! Ethan and J were easy to work with and got my car back in a timely manner! More

by Lam, B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Jan 08, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that Ethan and J provided you with excellent service at BMW of Shrewsbury! Thank you for sharing your experience, and we're glad we could get your car back to you promptly.

January 08, 2025

Had a problem with a recently purchased X3 from an out of state dealer. Received a nice welcome at BMW Shrewsbury who diagnosed the problem, contacted the original dealer and replaced a broken part. Th More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

BMW of Shrewsbury responded

Robert, we're delighted to hear that our team at BMW of Shrewsbury could assist you with your X3 and provide excellent service. Thank you for sharing your experience!

January 08, 2025

My go to place for bmw repair. Always attentive, they do the repair right the first time and at a respectible price. I trust them to work on all my vehicles More

by Jkarsh99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

BMW of Shrewsbury responded

We're delighted to be your trusted choice for BMW repairs here at BMW of Shrewsbury. Thank you for your continued support and kind words!

January 07, 2025

Timely repair of an emergent concern over the holidays. Ethan was professional and communicated well. I really appreciated the video detail of my vehicles diagnoses and repair recommendations, cost etc. S More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan in Service
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Jan 08, 2025 -

BMW of Shrewsbury responded

Jenny, we're delighted to hear that Ethan and our team at BMW of Shrewsbury provided you with timely and professional service. Thank you for sharing your experience, especially during the busy holiday season! Safe travels ahead!

January 07, 2025

Always a pleasure taking my BMW to the place where I bought it. They know it best!!! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

BMW of Shrewsbury responded

John, we are grateful to have earned your loyal business here at BMW of Shrewsbury. Thank you!

January 05, 2025

Super friendly, honest and knowledgeable staff. The dealership itself is clean and accommodating. It’s never a burden having to go. More

by J_COYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

BMW of Shrewsbury responded

We're delighted to hear that you find our team at BMW of Shrewsbury friendly and knowledgeable! Thanks for sharing your experience with us. We look forward to welcoming you back anytime!

January 05, 2025

This dealership did a great job fixing my vehicle so quickly. Matt the service manager provided a great customer experience. More

by michael.casparino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

BMW of Shrewsbury responded

Michael, we're delighted to hear that Matt and the BMW of Shrewsbury team provided you with a great customer experience. Thank you for sharing your positive feedback!

January 04, 2025

Excellent communication, prompt service, easy to schedule appointment, met expectations, user friendly waiting area. Overall great experience. More

by Sunita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

BMW of Shrewsbury responded

Sunita, we're delighted to hear that you had a great experience with us at BMW of Shrewsbury! Thank you for highlighting our communication and service. We look forward to serving you again in the future!

January 03, 2025

I had to change my passenger rear tire due to a flat tire. It took them 2 and a half hours to do that. Unacceptable. Simple as that. The employees were chatting all the time. I could see them through t More

by Spiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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