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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
211 Reviews
Call Service Center (508) 581-5500

211 Reviews of BMW of Shrewsbury - Service Center

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November 10, 2024

Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Nov 10, 2024 -

Mansourantone responded

Thank you

Nov 11, 2024 -

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

November 09, 2024

Peter provided a detailed overview of our car’s overall health and answered all of our questions. He was great to work with! More

by s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Peter provided such a thorough overview and answered all your questions at BMW of Shrewsbury. Thanks for sharing your positive experience with us!

November 08, 2024

Appointment was made online with less than 2 hours notice. The entire process was fantastic with exceptional service! More

by Noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

BMW of Shrewsbury responded

Noelle, we're delighted to hear that your experience at BMW of Shrewsbury was fantastic and seamless. Thank you for sharing!

November 07, 2024

Very poor service staring with the receptionist giving wrong information on pricing, service advisor saying no to service about a recall with out reading the recall, and mechanical technician first say More

by Gildjon Haxhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Neslusan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 07, 2024

Honest, transparent, provided a loaner. Will be back for sure and I truly recommend others as well. Ask for Theo. He was great! More

by nunomontrond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Nov 08, 2024 -

BMW of Shrewsbury responded

Thank you for the glowing review! We're delighted to hear that Theo and our team at BMW of Shrewsbury provided an honest and transparent experience. We look forward to welcoming you back in the future!

November 05, 2024

I had a great experience working with Theo at BMW Shrewsbury. The whole process was smooth and worry-free. More

by John Trainor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Nov 05, 2024 -

BMW of Shrewsbury responded

John, we're delighted to hear that Theo made your experience at BMW of Shrewsbury smooth and worry-free. Thank you for sharing this positive feedback!

November 05, 2024

Sam is always A great help at BMW! He is very knowledgeable and helps me decide the best solution each time for my car. More

by orozcod0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
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Nov 06, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Sam consistently provides you with knowledgeable assistance at BMW of Shrewsbury! Thank you for sharing your experience, and we're here whenever you need us.

November 03, 2024

And happy with the work they do they very professional I recommend BMW Shrewsburyyou that’s why I always go back More

by sabinojj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

BMW of Shrewsbury responded

Thank you for your recommendation! We're delighted to hear that you're pleased with the professional service at BMW of Shrewsbury. We look forward to welcoming you back again soon!

Nov 07, 2024 -

sabinojj1 responded

Thank you i’m going back soon for another service thank you for the care

November 02, 2024

Quoted me $10k in repairs. Took it to an independent mechanic who reviewed the dealers list and told me all I needed was new tires at $1400. The rest was nonsense. This isn’ More

by Viper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 30, 2024

Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

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