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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.8
277 Reviews
Call Service Center (508) 581-5500

277 Reviews of BMW of Shrewsbury - Service Center

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September 18, 2024

Service was easy to schedule, efficiently executed, and the customer service team was pleasant to deal with. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Sep 18, 2024 -

BMW of Shrewsbury responded

Mark, we're delighted to hear that scheduling and service were a breeze at BMW of Shrewsbury. Thanks for the positive feedback!

September 18, 2024

I really enjoy working with Theo. Having the same person taking care of my car related needs is very comforting and convenient. More

by Patrycja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Sep 18, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Theo has been providing you with consistent and comforting service at BMW of Shrewsbury. Thanks for sharing your experience!

September 17, 2024

I have had good experience with both sales and services. They communicate well and do a good job. More

by Saqibz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

BMW of Shrewsbury responded

We are grateful to have earned your business, Saqibz. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team

September 16, 2024

Always so helpful, complete and understandable explanations of work required or recommended. Matt is honest, trustworthy and a pleasure to deal with. More

by RJSikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you for the kind words! We're glad to hear Matt provided honest and thorough service at BMW of Shrewsbury. We appreciate your trust in us!

September 15, 2024

Matt Roy is always awesome! ! Thank you for your continued excellent efforts and expertise. With sincere thanks! More

by Ginnyjohnson100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Matt continues to provide excellent service at BMW of Shrewsbury. Thanks for your kind words and support!

September 15, 2024

I found them very petty that they were going to charge me $150 for snapping on the side mirror which takes less than 15 seconds to do. More

by vvoloka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you for your feedback. We're sorry to hear about your experience with the side mirror charge at BMW of Shrewsbury and will take this into consideration as we strive to improve our services.

September 14, 2024

Very communicative and friendly and proactively gave me status. Also shared with me additional items More

by Mike F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

BMW of Shrewsbury responded

Thank you so much, Mike! We appreciate your business here at BMW of Shrewsbury.

September 13, 2024

High pressure service advisors here make for an uncomfortable visit. The upsell strategy used needs to stop. I don’t remember it being like this when Wagner operated this location. More

by BMWowner0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Neslusan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2024

Very nice experience servicing the car. Prompt service. Easy access. Short wait. No complaints s. More

by ilubov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

BMW of Shrewsbury responded

We're delighted to hear you had a smooth and efficient service experience at BMW of Shrewsbury. Thanks for sharing your feedback!

September 11, 2024

Sam is a consummate professional. He is customer service oriented which is evident each time I have the pleasure of working with him. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam White
Report | Print
Sep 12, 2024 -

BMW of Shrewsbury responded

Thank you for trusting BMW of Shrewsbury with your business, David! Sam will be thrilled to hear his customer service stands out.

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