BMW of Shrewsbury - Service Center

A cut above the rest! I have been to many BMW dealerships for service over the last two decades, from Maryland up to Montreal Canada. I have worked with all of their servi I have been to many BMW dealerships for service over the last two decades, from Maryland up to Montreal Canada. I have worked with all of their service advisors in different respects with different needs & I am picky about who "touches" my BMW. I am pleased to say that Wagner BMW has some of the best service advisors. So much so that I have friends & family driving up on long weekends from other states to have their cars serviced at Wagner. Anyone that I have sent to Wagner BMW has agreed that they have the best/most professional team. I would highly recommend them! More

schedule a service appointment I expect good service from BMW since we paid a good price. I got a person who had to ask someone else for every item that came up during my phone cal I expect good service from BMW since we paid a good price. I got a person who had to ask someone else for every item that came up during my phone call. At the end, I asked if she was brand new and she said yes. It is not fair that BMW does not train the person and allow her to accept calls. I do not believe that I was given the service I deserve. More

Very nice employees Peter is nice, answers questions, and calls you back. Always nice to come to their clean modern facility. My car is always washed. and they pull it ar Peter is nice, answers questions, and calls you back. Always nice to come to their clean modern facility. My car is always washed. and they pull it around for you. More

It has absolutely best experiences! My service advisor Matt Roy, on behalf of Wagner BMW Shrewsbury, absolutely stands out to represent the BMW standard, THE BEST. Matt is expert on the product and is abl Matt Roy, on behalf of Wagner BMW Shrewsbury, absolutely stands out to represent the BMW standard, THE BEST. Matt is expert on the product and is able to explain things in a way which is easy to understand. He also proposed the best solution and lay out a plan for it, step by step. He is going extra mile to make sure customers will have best experience, every little things, such as staying late and arrange a rental car literally at the last minute and vehicle drop off time and pick up time. This gentleman deserves the trophy he has already won for BMW service and deserves more recognition. More

service for replace valve cover gasket but when the vehicle been sold the oil leak came from upper timing chain cover and that was bad because actualy leak it is not came from valve cover gasket but up vehicle been sold the oil leak came from upper timing chain cover and that was bad because actualy leak it is not came from valve cover gasket but upper timing chain gasket. More

I brought my 328I into Wagner BMW for a problem with the radio. The speakers made a popping, squealing noise when the car was turned off. They were able to rectify the problem on the first visit. They pr radio. The speakers made a popping, squealing noise when the car was turned off. They were able to rectify the problem on the first visit. They provided a clean newer loaner car. They were very willing to work with me regarding drop off and pick up times. Their flexibility in this regard was very helpful to me as I travel long distances for work and live out of state. When picking up the car Jared was willing to take some time to go through the repair with me and answer some questions that I had. That level of service is unheard of these days. Wagner BMW has proven to me that they are the best dealership, not just in Massachusetts, but in New England as well. More

Peter was very easy to deal with. Car was brought in to have lights shut off but the vehicle needed brakes. Peter was very upfront with me about what was needed and I enjoyed dealing with him.. only thing have lights shut off but the vehicle needed brakes. Peter was very upfront with me about what was needed and I enjoyed dealing with him.. only thing I would like them to improve is access to loaner or rental cars where i live over an hour away. Over all though A+ More

I have called Wagner service 3 times in the past 3 months. Each time there was no one at the service desk to talk with me. I had to leave my name and number. How can they not staff their service desk months. Each time there was no one at the service desk to talk with me. I had to leave my name and number. How can they not staff their service desk during business hours? When I was finally called back I was told they could give me an appointment in a week - I was due for a check up and had a service light on indicating I needed oil. A week? Really? They offered to see me for the oil, however their service dept isn't open past 5:00. Kinda tough when you work. 1. How can you not have a person at the service desk to answer questions and calls during working hours? 2. A week to get an appointment? 3. I went to another BMW dealer, got an appointment the next day, a free loaner and talked to a live person on the second ring. Kinda sad service, Wagner. Is it really so hard to get it right? More

Service department marks up part prices nearly 20% above BMW NA's MSRP. Then they give you 10% back as your CCA member discount. Service manager (1 of them) was a little know-it-all kid who tried to dis BMW NA's MSRP. Then they give you 10% back as your CCA member discount. Service manager (1 of them) was a little know-it-all kid who tried to discourage me from telling him what work the car needed, and refused to do any repairs I was requesting ... without charging me a diagnostic fee. Of course, their diagnosis agreed with mine 100% and they did the exact repair (down to the individual parts I specified) I had originally requested. But the service and front desk folks are very very friendly and good natured. More

I bought a used Audi Allroad from a used car dealer. I then went to Wagner Motors to find out what kind of a place it was figuring I would need to have the car serviced there on occasion. I also went to g then went to Wagner Motors to find out what kind of a place it was figuring I would need to have the car serviced there on occasion. I also went to get a keychain for my wife. I found the place to be unwelcoming and unfriendly. I felt in their way. After waiting more than 10 minutes at the parts window, the parts person went into the back room for several minutes just to see if they had a thermos. Two months later, I set up an appointment. The man on the phone was rude and derisive noting that loaner cars only went to preferred customers who bought their car there. I decided to bring the car to a dealer several towns further away rather than work with a dealer that appeared not to want my business. More