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BMW of Shrewsbury - Service Center

Shrewsbury, MA

4.7
294 Reviews

294 Reviews of BMW of Shrewsbury - Service Center

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October 08, 2024

Excellent service dept and the service advisor Matt is the best. Very receptive to your needs More

by davic1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Shrewsbury responded

Thank you, Davic1953, for reviewing BMW of Shrewsbury! We'll make sure your kudos reach Matt. Drive safely!

October 07, 2024

Service was excellent! Great communication with Peter and Deanna ! So accommodating and first class from start to finish More

by Frannyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

BMW of Shrewsbury responded

Frannyk, we're delighted to hear that Peter and Deanna provided you with excellent service at BMW of Shrewsbury. Thank you for sharing your experience!

October 06, 2024

Busy,courteous,professional but too far from Webster to be faithful to..Thank you too many More

by Paeubro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Oct 07, 2024 -

BMW of Shrewsbury responded

Paeubro, we are happy to hear that the BMW of Shrewsbury team was courteous and professional. We understand that location is important when it comes to servicing your vehicle, but if you need anything in the future, we are here to help!

October 02, 2024

We had an outstanding experience from initial contact to purchase and most recently first service done. Highly recommend dealership. More

by Pfraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Shrewsbury responded

Pfraser, we're delighted to hear about your outstanding experience with BMW of Shrewsbury! Thanks for the high recommendation and continued support.

October 02, 2024

My customer service rep, Matt, is very accommodating and informs me of everything that is going on with my car when I’m in for service. More

by debaron2524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with excellent service and kept you well-informed during your visit at BMW of Shrewsbury. Thanks for sharing your experience!

October 02, 2024

Peter in service is great always delivers vehicle on time , been dealing with him for a while definitly awsome service department More

by Elie s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Neslusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

BMW of Shrewsbury responded

Thank you for the kind words! We're glad to hear that Peter and our service team at BMW of Shrewsbury have consistently provided awesome service. We appreciate your continued trust in us!

September 29, 2024

Very helpful, outstanding service and the Uber is convenient but repairs are very expensive! Thank you! More

by tinamarabello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gendron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

BMW of Shrewsbury responded

Tina, we're glad to hear you found our service helpful and convenient at BMW of Shrewsbury. We appreciate your feedback on the repair costs and will keep it in mind as we strive to improve!

September 27, 2024

I was impressed by the quick service of my oil change being it was towards the end of day I appreciate Theo for being transparent throughout the process More

by German Europe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Paintsil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo
Sep 30, 2024 -

BMW of Shrewsbury responded

Thank you for sharing your experience! We're glad Theo and the team at BMW of Shrewsbury could provide quick and transparent service. We appreciate your support!

September 27, 2024

Very friendly staff who are always willing to explain the problem and solution to you at each service visit More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

BMW of Shrewsbury responded

Stephen, we're delighted to hear that our team at BMW of Shrewsbury has been helpful and informative during your visits. Thanks for the great feedback!

September 25, 2024

Excellent understanding of the vehicle and customer experience Trusted service advisor with a history of care. More

by paparwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

BMW of Shrewsbury responded

Paparwolf, thank you for recognizing our team's dedication at BMW of Shrewsbury! We're glad to hear about your positive experience with our service advisor.

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