BMW of Shrewsbury

Matt and the service folks went out of their way (literally drove to Holyoke) to ensure my car had the options installed. Salwa was very friendly and was very thorough on the follow up of Satellite (literally drove to Holyoke) to ensure my car had the options installed. Salwa was very friendly and was very thorough on the follow up of Satellite Radio and second key. Dan (Finance) was very pleasant and knowledgeable about the financing options. Definately a pleasant and professional experience. More

Buying a new car can be overwhelming and sometimes not much fun. Fabricio and the sales team at Wagner BMW went above and beyond with customer focus and with meeting my auto needs. I highly recommend a much fun. Fabricio and the sales team at Wagner BMW went above and beyond with customer focus and with meeting my auto needs. I highly recommend a trip to Shrewsbury BMW and ask for Fabricio if you want an outstanding salesperson! More

From the time my husband and I walked into the lot we were given time to look ( which I appreciated, I prefer not to be pounced on the minute you drive up and then a salesman follows your every move) I e were given time to look ( which I appreciated, I prefer not to be pounced on the minute you drive up and then a salesman follows your every move) I entered the showroom and from the receptionist to the sales staff felt welcome. Gene was very professional and not pushy, he was extremely knowledgable and was very willing to really listen to what we wanted to pay for payments, not trying to push us into something out of that range. I have only needed minor service but each time the car is given back cleaned and vacuumed and the service staff is very friendly. I recommend Wagner to many people and look forward to buying from Gene again..... More

Friendly, helpful, found a car with the (unusual) set of options I was looking for very quickly. The box wants another 231 characters at this point, but I really don't have much of anything to say beyond th options I was looking for very quickly. The box wants another 231 characters at this point, but I really don't have much of anything to say beyond that. Buying the new car was a painless experience. More

I have been a customer of Wagner BMW since October 1999, and I just ordered my fifth car from them (third one from Lois, my current sales person and the best one I have ever dealt with). I keep going back b and I just ordered my fifth car from them (third one from Lois, my current sales person and the best one I have ever dealt with). I keep going back because I have consistently felt that I got a fair-to-great deal in every purchase with absolutely no hassle, and excellent service afterward. The relatively small size of this dealership makes it easier to establish a maintain contining relationships with both sales and service personnel, which is what keeps me coming back. I recommend it, and if you go, do ask for Lois. More

I leased a 2007 X5 in 2007 and I just purchased a 2010 X5 from Wagner Motors in Shrewsbury. I would highly recommend this dealership and especially my salesperson, Gene Kalp, who is awesome! He kept me infor from Wagner Motors in Shrewsbury. I would highly recommend this dealership and especially my salesperson, Gene Kalp, who is awesome! He kept me informed of cars as they became available and when I decided to purchase a new BMW instead of buying out my lease, he helped me thru the process. Gene is a true professional and he values his referrals. I would recommend Wagner Motors (and Gene Kalp!)to anyone looking for a superior car buying experience! More

Initial encounter was good and the normal sales man doing his job and trying to give you overloaded information. We had few options and choices depending upon our life style and our budget. This sales man his job and trying to give you overloaded information. We had few options and choices depending upon our life style and our budget. This sales man was very pushy and very unclear about the pricing he was offering it seemed like he was in a rush to make the sale. Yes it is true we were there for buying a car but we needed to make sure we are getting the right deal and till today they haven't provided me with the carfax report. I had t pay 40 bucks and buy it online to check if the car is the right one. After the sale was done they had promised to deliver the car at the right time and when i called them no one cam eon the phone and the Alvin the salesman kept forwarding the call to his Manager. However, the business manager Brian is an honest man who will give you the right numbers and tell you everything straight up. I recommend to contact him directly when you need something on the pricing or negotiations. The salesmen are NOT AUTHORIZED to negotiate the price until the Business managers like Brian crunch numbers and give them a green flag. I recommend this dealership if you talk to the right person such as Brian, peter. Be aware of salesmen who dont have much knowledge about their products. More

I have called Wagner service 3 times in the past 3 months. Each time there was no one at the service desk to talk with me. I had to leave my name and number. How can they not staff their service desk months. Each time there was no one at the service desk to talk with me. I had to leave my name and number. How can they not staff their service desk during business hours? When I was finally called back I was told they could give me an appointment in a week - I was due for a check up and had a service light on indicating I needed oil. A week? Really? They offered to see me for the oil, however their service dept isn't open past 5:00. Kinda tough when you work. 1. How can you not have a person at the service desk to answer questions and calls during working hours? 2. A week to get an appointment? 3. I went to another BMW dealer, got an appointment the next day, a free loaner and talked to a live person on the second ring. Kinda sad service, Wagner. Is it really so hard to get it right? More

I bought a 2006 X3 with 27K in 2008. The sales guy said I bought a 2006 X3 with 27K in 2008. The sales guy said I have run flats and 4 new tires. He was adamant about the new tires saying all pre-owned ha I bought a 2006 X3 with 27K in 2008. The sales guy said I have run flats and 4 new tires. He was adamant about the new tires saying all pre-owned has to get them. Well today my tire blew out and come to find out all 4 have to be replaced. I called bmw shrewsbury and said you lied and that another bmw confirmed that they are 05/06 tires. Now I have to pay $1200 to get new tires. Nevermind my safety was at risk since I thought they were new and didnt have to worry about them. Not great service here. Try BMW gallery. I am angry the sales guy pulled a Willy Lohman..... More

Service department marks up part prices nearly 20% above BMW NA's MSRP. Then they give you 10% back as your CCA member discount. Service manager (1 of them) was a little know-it-all kid who tried to dis BMW NA's MSRP. Then they give you 10% back as your CCA member discount. Service manager (1 of them) was a little know-it-all kid who tried to discourage me from telling him what work the car needed, and refused to do any repairs I was requesting ... without charging me a diagnostic fee. Of course, their diagnosis agreed with mine 100% and they did the exact repair (down to the individual parts I specified) I had originally requested. But the service and front desk folks are very very friendly and good natured. More