BMW of Shrewsbury

I have been a Wagner Mercedes customer for many years, I have been a Wagner Mercedes customer for many years, and so I expected a solid experience from Wagner BMW. Suffice it to say that Wagner BMW and D I have been a Wagner Mercedes customer for many years, and so I expected a solid experience from Wagner BMW. Suffice it to say that Wagner BMW and Donald Minnich, in particular, far exceeded my expectations. As the chief executive of a multinational company, I appreciate and understand the value of a straightforward sales process with an informative salesperson -- both of which Donald offered with expert ability. He answered all of my questions -- which led to an incredibly efficient experience -- ultimately leading to a quick, no-hassle sale. More

My salesperson was extremely informative and explained the "in's and out's" of the vehicle. I had been to a local dealership (BMW of West Springfield)as was very put off by the sales person approach, So I the "in's and out's" of the vehicle. I had been to a local dealership (BMW of West Springfield)as was very put off by the sales person approach, So I decided to take the hour and a half trip to Wagner. My salesperson,Donald was very nice not only to myself abut to my parents as well. I would not hesitate to purchase another car from this dealership. Thank you Donald for all of your help and professionalism and also to Dan in the finance department. More

I had a very good experience shopping for and buying my 2008 528xi at Wagner BMW. Everyone at the dealership - sales, finance, service was very friendly, accommodating and efficient. I usually dread 2008 528xi at Wagner BMW. Everyone at the dealership - sales, finance, service was very friendly, accommodating and efficient. I usually dread the car purchase process, but Wagner BMW made the experience very easy and comfortable. Manny Menasha was a pleasure to work with. He provided me with all the information I needed without pressuring me and I felt we worked together to agree on a price that worked for both sides. I recommend Wagner as great place to buy a car. More

I few weeks ago I purchased a 2008 CPO 328xi from Wagner Motors. I was very pleased with my overall sales experience at Wagner and in particular with the knowledge and expertise provided to me by my client Motors. I was very pleased with my overall sales experience at Wagner and in particular with the knowledge and expertise provided to me by my client advisor, Steve Shifman. After 15 years of driving around my otherwise reliable Honda, it was not an easy decision for me to step up to a BMW. Fortunately, Steve made it as easy as possible. Steve not only was thorough in his explanation of the car, its features, my financing options, etc., but he did it in a way that made me feel completely comfortable with the process without any sales pressure. This included showing off the car to my 11 year old son (who knows more about cars than me) and then demonstrating the car a 2nd time to my wife when she accompanied me on a return visit before I made my purchase decision. Even when their was a small hiccup in closing the deal -- my wife needed to sign a document that was originally overlooked -- Steve went the extra mile, literally, by driving the paperwork to my house on his way home so we could get everything squared away. Pricewise Wagner was more than fair -- giving me a price slightly lower than what I expected to pay based on my research. All in all a great experience. More

I'll start by saying I haven't bought a vehicle from a dealership in 25 years because of the treatment I received from that dealership. I found on line a vehicle that I liked at Wagner BMW. From the time dealership in 25 years because of the treatment I received from that dealership. I found on line a vehicle that I liked at Wagner BMW. From the time I contacted them on line till the time I picked my car (yes I bought it)my experience Wagner BMW has been nothing but enjoyable. Never thought I'd say that again. Steve Shifman and Dan Staley were outstanding. Thanks again and yes Steve I'm still smiling. More

Our experience at Wagner BMW was terrific from the start. We would say from start to finish but we expect our relationship with Wagner BMW to be a long one! Thank you again for the very fine service and p We would say from start to finish but we expect our relationship with Wagner BMW to be a long one! Thank you again for the very fine service and please know that we are really loving our "new to us" BMW. Warmly, Deb Daniels and Joe Gadoury More

This is the second vehicle we have purchased from Wagner BMW, which in itself shows our satisfaction - and it will certainly NOT be our last! We worked with Menachem (Manny) Menasha for our purchase of a 2 BMW, which in itself shows our satisfaction - and it will certainly NOT be our last! We worked with Menachem (Manny) Menasha for our purchase of a 2008 X5; Manny was extremely proud of this vehicle due to its' cleanliness and low mileage, and was instrumental in matching us with this vehicle. We probably would not have spent quite this amount of money (almost $40k)but the X5 was worth every penny, and was a great long-term investment. From the moment we walked into the dealership, we were welcomed by each and every staff member we saw. We felt they truly appreciated our business. Manny was such a pleasure to work with; he knew his product line extremely well and educated us every step of the way, until we drove off with our new SUV. Manny spent well over an hour going over all the "bells and whistles" of the electronics, etc. until he was satisfied that we were comfortable with everything. We also worked with Dan Staley, the finance manager, and he made our experience totally painless. As you can see, I have nothing but good things to say about Manny Menasha, Dan Staley and the entire crew at Wagner BMW - I wish everyone could enjoy the experience we did with the purchase of a new vehicle. Thank you! Sincerely, Judy and Dave Murray More

I purchased a used 2006 BMW750I at Wagner BMW of Shrewsbury in July of 2010. I went into the showroom and told them I was interested in looking at the used cars and although there appeared to be se Shrewsbury in July of 2010. I went into the showroom and told them I was interested in looking at the used cars and although there appeared to be several salesman on the floor who were not busy, none wanted to help me. After waiting for about 5 minutes, they introduced me to a woman named "Selawa" (not sure of spelling). Selawa was brand new, had absolutely no knowledge of the 7 series and had to keep going back to seek help to respond to my questions from other sales people. I was patient because she was new and I felt bad for her. I ended up purchasing the vehicle and wanted to pick it up asap. Selawa could not have the car ready for me for an entire week! I wasn't thrilled but waited the week. When I showed up to pick up the car, it wasn't ready! I was so upset. It took me over 3 hours to pick up my new vehicle that they had a week to prep! The navigation system needed to be updated -that took an hour. Then when the car was ready, Selawa had to get the Finance manager (very nice and knowledgeable Asian man who owned the same car) to show me all of the options. I understood that she didn't have the knowledge and required assistance BUT the demo took much longer because Selawa kept asking him questions--not me, the buyer, but Selawa the saleswoman! It delayed the process and I was frustrated by this time. THEN when the car was ready for me to take, Selawa drove it to the front of the dealership and HIT the front curb of the dealership with my new car....right in front of me! I couldn't believe it! There is more to this long story....several days after I had the car, I received a call from Selawa. She started the conversation saying "I can't go any lower in price ...blah blah blah." She had confused me with another customer that she was working with. I was not satisfied with my experience at Wagner because of this one person. I hesitated to write this but just brought my car into another BMW dealership for servicing and it was like night and day. Outstanding service, knowledgeable professionals who went out of their way to help me. More

In early 2011, purchased CPO BMW for my third BMW, last two purchased new at other dealerships in 2002 & 1988, due to location. Great dealership - has serviced my 2002 BMW for many years keeping it in ti two purchased new at other dealerships in 2002 & 1988, due to location. Great dealership - has serviced my 2002 BMW for many years keeping it in tip top condition. These cars will run forever if properly maintained. They gave me a fine credit for that older BMW and made the purchase easy. I am a proud happy owner of a CPO BMW X3. Due to great service in the past, Wagner is my go to place for all things BMW. My salesman is nice, friendly and not at all pushy - my kind of sales person. The service department is staffed with friendly, knowledgeable and helpful people. The cars and service are not cheap - they are after BMW. You get what you pay for. Their website is nice, with car fax for CPO cars. With the website and homework via Google, I had all the information I required. More

Peter was very easy to deal with. Car was brought in to have lights shut off but the vehicle needed brakes. Peter was very upfront with me about what was needed and I enjoyed dealing with him.. only thing have lights shut off but the vehicle needed brakes. Peter was very upfront with me about what was needed and I enjoyed dealing with him.. only thing I would like them to improve is access to loaner or rental cars where i live over an hour away. Over all though A+ More