BMW of Shrewsbury

Worst dealership I have ever done business with. Lies and more lies. If I can save one person from being lied to that is all I ask.. more lies. If I can save one person from being lied to that is all I ask.. More

I purchased a used Jeep from BMW and was told there was a safety check completed on the vehicle. The car did not pass inspection because of the windshield wiper blades. I was told to bring the car back at a safety check completed on the vehicle. The car did not pass inspection because of the windshield wiper blades. I was told to bring the car back at a later date because they did not have the wiper blades there to fix them. How does a car pass their safety check with visually ripped windshield wiper blades? Because I live 40 minutes away from the dealer and it was going to rain, I went and purchased wiper blades. This car is for my daughter, I am now wondering what other things will be wrong with this car. I texted the salesman and asked how that was missed during the safety check and he said it wasn't missed because it didn't pass inspection. I sent him a picture of his text that said the safety check was ordered a week ago and silence, No response! I told him the safety check and the inspection sticker were two different things. Because I am a women he thinks I don't have a clue. This was all secondary to the way the salesman treated me on other encounters. I told him there was water in the back light and he told me it was just condensation. He did have it fixed, but the old light was left in the trunk and it was full of water. NOT just condensation, but I am a woman and don't know anything. More

Lies, lies and more lies. Lied to multiple times about multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched multiple things over the course of two service visits by Leanne Ratty. Car was returned with the bumper tow hook cover missing and a badly scratched console. Can it get much better? More

Mohammad is one of the best salesmen I have ever encountered, he's a straightforward gentleman. I felt comfortable with his level of knowledge regarding the product and he addressed every concern th encountered, he's a straightforward gentleman. I felt comfortable with his level of knowledge regarding the product and he addressed every concern that I had with certainty. Sergio went above and beyond with handling the logistic and I felt confident that the process was completed correctly. Keep up the great work. M4 2021 Stick Shift 470 HP............cf More

This was by far, the best vehicle repair service I have ever experienced. Thank you LEANNE RATTEY!!! Not only is Leanne knowledgable & personable, she is honest. She listened to my predicament, fixed ever experienced. Thank you LEANNE RATTEY!!! Not only is Leanne knowledgable & personable, she is honest. She listened to my predicament, fixed my vehicle & had everything ready when promised. Leanne is an assett to the automotive industry! More

Had an extremely unpleasant experience with a horribly rude and unprofessional sales person and the condescending/self-righteous General manager Brad Taylor today. Dropped by this afternoon to figure out rude and unprofessional sales person and the condescending/self-righteous General manager Brad Taylor today. Dropped by this afternoon to figure out what should be our fourth BMW after our current lease ends. Fully expected a helpful and professional experience and good customer service comparable to the last three times in three different BMW dealerships in Illinois, South Carolina and Connecticut. What a horrible surprise! The sales person gentlemen made several condescending comments about the two of the models we are checking out would be significantly more expensive than our current lease. Upon my wife commented with frustration that we are checking out these models with understanding of the cost difference and it should not be a consideration of his, the sales person became agitated and asked if we want to work with somebody else. Then he came back and literately told us because there is nobody else available so he will have to help us with test drive in a very stern voice that remind me not as a sales rep but some kind of authority. When my wife said she is not comfortable working with him he tried to push us out of the door. Then I asked to talk to the sales manage. He never told us his name but give us a business card of their General Sales Manager Mr. Brad Taylor. So let’s call him Mr. X. Mr. X talked to me in a fashion of self-installed authority and self-righteousness that tells me where the authoritarian style behavior of the sales person came from. Mr X repeatedly asked me in a very impatient tone "what do you want?" and commented "you are just asking for a number!" Disregarding that simple facts that I was there for a shopping experience with customer service that will guide us through our search for my wife's next car. Finally Mr. X told us to find another dealership. So we did. We are so disgusted by this experience, we decided to try out Tesla. What a night and day difference! Nick and Aaron at Natick Mall Tesla store are exemplary of hospitality and customer service. They tried their best to squeeze us in for two test drives despite the busy flow of customers and guided us through all of our considerations in a friendly and no-pressure fashion. Now it’s most likely we will be getting either a Tesla X or a Y once we figure out between the two. And on top of that we started an ordered of solar roof system with them. It’s really sad that I used to love BMW for their meticulous and upscale design, solid performance and German style attention to details. Now in a twisted way thanks to the horrible people in Shrewsbury BMW I found Tesla and the real “Driving Machine” after being a BMW customer for almost 20 years. More

Excellent new car sales experience! My salesman, Paul Andrade was very pleasant and helpful. Along with Sales Manager Rob Picerno they went out of their way to make sure the buying process was no-stress Andrade was very pleasant and helpful. Along with Sales Manager Rob Picerno they went out of their way to make sure the buying process was no-stress and easy. They offered fair prices on the new car and on my trade, and took care of every detail. Everything they promised, they delivered. Even the Business Office experience was painless. This was one of the best car buying experiences I have had recently. I recommend BMW of Shrewsbury, Paul and Rob. If you're shopping, stop in and give them a chance. More

Gene was highly recommended by a family member and he did not disappoint. We knew what we were looking for and there was no hassle. Gene even helped us to take the car home that day knowing we had come from not disappoint. We knew what we were looking for and there was no hassle. Gene even helped us to take the car home that day knowing we had come from 1.5 hrs away! More

Walked into the showroom on a Saturday afternoon and was surprised that it wasn’t busy. Great, I thought, the sales people will be attentive and wow me with their knowledge. Wrong! I roamed around the sh surprised that it wasn’t busy. Great, I thought, the sales people will be attentive and wow me with their knowledge. Wrong! I roamed around the showroom for 15 minutes sitting in the X5 and X7 and although I could see several employees talking at the “reception” desk, no one bothered to acknowledge me by simply saying “hi”. What a “friendly” place to make me want to drop $85K on a new car...NOT! More

Great and enjoyable experience with Kyle! Kyle took the time to listen to what I was looking for and proactively made suggestions. I test drove four vehicles with Kyle and new the area so well that took me time to listen to what I was looking for and proactively made suggestions. I test drove four vehicles with Kyle and new the area so well that took me to safe places to test the vehicles properly. He was also familiar with all vehicle features and it was very helpful. I totally recommend Kyle! More