BMW of Shrewsbury | Page 53

Poor post-sales follow up I bought a $50K + car with no second key and some minor body damage that the dealership promised to fix timely. It is now over a month and I can't ge I bought a $50K + car with no second key and some minor body damage that the dealership promised to fix timely. It is now over a month and I can't get replies to my email or any follow up from the dealership. I am really disappointed. I liked the sales rep, but I suspect that I was just taken in by less than forthright business practices. More

HORRIBLE SERVICE DEPARTMENT The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer o The manager i this service department told me to go F.... myself and hung up the phone on me. So much for customer service and hearing the customer out, he TOLD me either i pay for my car or they would not release it to as 1 option or the 2nd option was they put the old parts in it and I can go pick it up. I was LIED to from the beginning in this service visit and I WOULDN"T RECOMMEND this place to anyone. I will NEVER bring my vehicle there or buy a new vehicle from them, I will take my business to BMW of Sudbury instead. More

Great New Car Purchase Experience The entire staff was very helpful, courteous and pleasurable to talk to. Most notably, the sales advisor, Joey Harrington, was very patient with us, i The entire staff was very helpful, courteous and pleasurable to talk to. Most notably, the sales advisor, Joey Harrington, was very patient with us, informative, and sincerely effective. While apprehensive about purchasing a new luxury car at first, we found that this concern and any stigma associated with car buying dissolved quickly as the selection, evaluation and price negotiations were more like calming discussions. Questions regarding our car’s features, options and pricing, those of any competing alternative, and even those at other dealerships were welcomed and answered quickly. This is not by chance but clearly due to the efforts from good sales people like Joey who work inside a business that has instituted the right customer practices. We highly recommend Wagner BMW. More

Arrogant people, Total rip-off, Avoid if you can. They wanted to charged me $5000+ for a repair that should have been under warranty. My local mechanic fixed it for $200 and confirmed that this was a They wanted to charged me $5000+ for a repair that should have been under warranty. My local mechanic fixed it for $200 and confirmed that this was a factory defect. More

Worst BMW dealer, Very patronizing, Stay away, Scam artist: Terrible Sales Dept.: do not listen to you, try to up-sale you and give you only 50% value on your trade-in Terrible service Dept.: refuse warranty c Terrible Sales Dept.: do not listen to you, try to up-sale you and give you only 50% value on your trade-in Terrible service Dept.: refuse warranty claim, ask you to fill a personal car insurance claim, so they can charge "fake" work to your insurance More

Great experience with a used car Went to purchase a used Acura. Very friendly, and had the car waiting for me. Brought car to my mechanic and the dealership addressed all of the car Went to purchase a used Acura. Very friendly, and had the car waiting for me. Brought car to my mechanic and the dealership addressed all of the car's needs. They even picked me up so I could get into my car a day early when my other car went into the shop. Professional and courteous. Would highly recommend them to anyone. A very pleasant experience. More

Worst Experience I purchased a used Lexus from the dealership and had a terrible experience from the manager "Michael"; he was rude, sarcastic, and gave us the feeling I purchased a used Lexus from the dealership and had a terrible experience from the manager "Michael"; he was rude, sarcastic, and gave us the feeling like he was doing us a favor of selling the car at a good price. He knew that we would be committed to purchase, since we traveled out of state for the vehicle. We finally moved on dealing with Jean who was nice. Furthermore, they charged a documentation fee, where they were unable to prove any documentation services that they provided to us. The car was fully paid with no financing (no documentation involved) and they could not help us register the vehicle outside of MA. More

Unhelpful service department, treated like an inconvenience! Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service de Made an appointment passing through with service here for my X5 to do a simple recalibration of front cameras and showed up to a very small service department acting like I was inconveniencing them since they were so backed up. Weird set up here off Route 9 with a tiny dealership and an irregularly set up service department with 3 short bays. Service Manager addressed my need for recalibration and said it was not an easy fix and to make an appointment a week or so out? Outrageous and sent me on my way with a hand shake and smile. I've been treated better at a Honda dealership and was shocked that a so called BMW dealership would treat its customers this way. Never again will I try this place out for service or even sales if this is how they treat one of their own! More

Rude and Money Hungry While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick l While driving through from out-of-state I stopped at Wagner BMW because a coolant light came on. The service technician refused to even take a quick look at my car to see if it could be topped off quickly and was safe to drive. He was extremely condescending and said my car was a ticking time-bomb, rolled his eyes, and said he could do nothing unless I paid him hundreds of dollars for a diagnostic fee and he made no effort to try to help when I let him know I was driving from a long distance away. No effort was made to help in this emergency and he would not even tell me if the car was safe to drive. I have always serviced my car at the dealership in my local area and have never been treated in such a condescending, dismissive, and belittling manner. I would expect more from a luxury car dealership, especially with how much their service fees are. I would recommend staying as far away from Wagner BMW as you possibly can!! More

BEWARE !!! Hungry to sell In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in th In fall of 2015 had minor service was informed I should get snow tires, I replied," I don't drive it in the winter", then was told by Peter well in the spring "you will need new tires and brakes" , thought that was odd just got new tires in spring of 2015. Had the car towed in fall of 2016 following belt broke. Was then informed needed new water pump, had it completed then they replaced the belt and test drove it and found issue with power steering pump, recommended it get replaced all for about 3K. Didn't sound or feel right had car towed out of there without the belt or power steering pump at a cost of 1K. It is now spring of 2017, just had car repaired at repair shop I heard about on radio that has a lot experience with BMW's. Just informed do not need new water pump, it was left loose, new belt put on and total bill was $ 191. Instinct paid off. Would not recommend Wagner for anything. THEY NEED TO CLEAN UP THEIR ACT AND BE HONEST IT WILL GET YOU MORE BUSINESS !!! More