BMW of Shrewsbury

Came for service but am in market to buy as well. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. 1st impression of BMW of Shrewsbury was great, Kim at front desk check -in super helpful and the young man who checked in my BMW was super friendly. My service advisor Glenn was a jerk frankly... condescending when explaining the repairs needed (which I fully understood as an engineer) and not at all helpful with warranty questions. I felt like he was treating me like "a woman who does not understand cars..." xxxxxxxx~ Was I happy with the actual repairs, Yes. But the SA Glenn made the whole experience uncomfortable. I would not use Glenn again. Period. I will try the dealership with a different SA, but will not purchase from them at this point. More

340i Order I had a great experience with Wagner BMW. My sales advisor Ryan Marcello was fantastic. Everything from the initial contact through the negotiations I had a great experience with Wagner BMW. My sales advisor Ryan Marcello was fantastic. Everything from the initial contact through the negotiations on pricing options was smooth and pressure free. Ryon kept me updated throughout the process of ordering and having my car built in Germany and also the tracking process from Germany to the dealership. Good communication is key in the situations and Ryan provided great communication and professionalism and service. I couldn’t ask for more! More

Ryan was great. Would recommend highly! Ryan Marcello was great. Would recommend highly! Love my new car! Very friendly and helpful. Looking forward to breaking it in! Thank you so much! Ryan Marcello was great. Would recommend highly! Love my new car! Very friendly and helpful. Looking forward to breaking it in! Thank you so much! More

Multiple great experiences I have been a customer of Wagner BMW for sales and service since 2009 and couldn’t be happier. Today I picked up up my third new BWW. It is the third I have been a customer of Wagner BMW for sales and service since 2009 and couldn’t be happier. Today I picked up up my third new BWW. It is the third time I have worked with Mike Sutherland and first time I have worked primarily with Ryan Marcello. The sale was straight forward, honest, and low pressure like my first two purchases which is why I keep returning and highly recommend Ryan, Mike, and the dealership. Can’t wait for the weather to improve and the roads to get swept so I can stretch the legs of my new Snapper Rocks Blue Metallic 440 convertible! Sharon B. More

Excellent customer experience Ryan was friendly, no pressure and knowledgeable- he knows his stuff and that was a huge help when choosing a bmw. He’s also super accessible and made Ryan was friendly, no pressure and knowledgeable- he knows his stuff and that was a huge help when choosing a bmw. He’s also super accessible and made the whole experience a pleasurable one. Look up Ryan if you’re in the market for a beautiful new car! More

First BMW This is my first BMW and I love it! Thank you to Ryan Marcello, best salesman ever! Ryan knows so much about my car the X3. He was very helpful in exp This is my first BMW and I love it! Thank you to Ryan Marcello, best salesman ever! Ryan knows so much about my car the X3. He was very helpful in explaining how things worked. So many features on this car and I can't say enough about it. Thanks agin Ryan!! More

Great Experience! This is my 3rd car with wagner and Ryan Marcello. All three times have been easy and a great experience. No hassle and I got the price I was looking f This is my 3rd car with wagner and Ryan Marcello. All three times have been easy and a great experience. No hassle and I got the price I was looking for. More

New Car Sales and BMW Encore Appointment The sales person, Ryan Marcello was very courteous, knowledgeable and friendly. I forgot my EzPass transponder and a CD in the old car that I traded i The sales person, Ryan Marcello was very courteous, knowledgeable and friendly. I forgot my EzPass transponder and a CD in the old car that I traded in, and Ryan was able to retrieve it when I called him up about it after 4 days. I had the Encore visit about 6 weeks later with Ryan Houston because we were on a long vacation right after buying the car, and he was very knowledgeable and very patient. He explained all the features very nicely and said I could contact him again any time if I had any questions. More

RIP OFF and will charge you over and over for same issue Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid ove Check engine light on so i drop off my X5 for repairs. they call me stating the issue and advised that there was an oil leak as well. Any how paid over a thousand dollars for repairs. Month or 2 goes by and i notice an oil leak, take back vehicle, they said they fixed it at no charge. Month or 2 goes by and i take the vehicle back and they call me wanting another thousand dollars to repair oil leak and stated that the oil leak was not related to the last oil leak. Does this sound correct or even fair to you? Not in my eyes as i am paying for them to guess on repairs for leaks. I will never use them again and want to warn others about their poor and horrible service not to mention their poor sales ethics. More

Excellent Dealership & Staff My wife & I have been doing business with Brian Cho for many years & extend our highest recommendation for his utmost professionalism. We also highly My wife & I have been doing business with Brian Cho for many years & extend our highest recommendation for his utmost professionalism. We also highly recommend Juliana Lee and )oey Harrington who also have our utmost respect. Since 2002 we have purchased or leased six BMS’s from Wagner. It has been our extreme pleasure to deal with the sales and also the service department. We will gladly continue to do business with Wagner. Paul Z More