BMW of Shrewsbury

The experience at BMW of Shrewsbury was great. Kyle Vartanian took the time to listen to what I wanted and took excellent care. He provided the right amount of time with me. Kyle is very professional a Vartanian took the time to listen to what I wanted and took excellent care. He provided the right amount of time with me. Kyle is very professional and it was a pleasure to work with him and his team. I strongly recommend him. I have no doubts I will go to him for my next car. More

Worst dealership I've experienced so far I had in general good impressions with BMW dealers mainly through some of my previous purchasing experiences. However, this dealer is beyond the worst I had in general good impressions with BMW dealers mainly through some of my previous purchasing experiences. However, this dealer is beyond the worst. Head to toe, from their store manager Adam Tremblay who sits there as a piece of statue, to the rude and unprofessional salesman Sergio Roque, Mohammad Mirazimi. First: in general this sales team is lack of patience! For instance, if you ask them a question about the car, before even you finish the question, they will cut you off and give you some stupid reply which is not even what you asked. Hey, please listen to the customers first, at least wait people to finish the sentence and take a second to think before you say? Second: they do not seem to be professionally trained to get things sold. Rather, they are trained to be disrespectful to people and kick customers out of the door. After a few sentences of chatting with the store manager, it is obvious this bad team comes with a bad manager or in another way, a bad manger comes for a bad team. The manager sits in his seat like a statue, and can not hold intelligent resourceful, conversations. Do not go there, see how many one star review they got! There are solid reasons why they got bad reviews!! More

Mohammad Mirazimi Outstanding Sales Professional. I highly recommend him. I have leased BMW’s through Mohammad for the past 24 years. Four 7’s, Three 5’s for me. Fiv Outstanding Sales Professional. I highly recommend him. I have leased BMW’s through Mohammad for the past 24 years. Four 7’s, Three 5’s for me. Five X5’s for my wife. About to take delivery of a 2020 M850i Gran Coupe. He knows his stuff, he’s efficient, trust worthy and direct to the point. Results speak to themselves, there is a reason he has earned numerous recognition awards from BMW. More

rip off i took my car in for service under the new ownership and i was quoted prices for general service , when i went to pick up the car the prices were j i took my car in for service under the new ownership and i was quoted prices for general service , when i went to pick up the car the prices were jacked up and i was told i initialed a service order that they could not produce . stay away from this service dept , very dishonest and have no problem lying to your face . will never be back More

Offensive sales dept Tried to order my new car through this dealership. Estimated my trade-in car and was ready to proceed with the order. Salesperson Mohammad Mirazimi Tried to order my new car through this dealership. Estimated my trade-in car and was ready to proceed with the order. Salesperson Mohammad Mirazimi was ignoring my emails for a week. He texted me back after I called them that the reason he is ignoring me is that I "seem to be indecisive". Please consider my experience before doing any business with these guys. More

New car purchase I had a great experience with the purchase of a new X5 working with Chad Armstrong. He was knowledgeable and he listened to my needs. Once a decisio I had a great experience with the purchase of a new X5 working with Chad Armstrong. He was knowledgeable and he listened to my needs. Once a decision was made to purchase, Chad ushered me through the process and I am very happy with my experience. More

Easy Transaction I recently purchased a used BMW 5-series at this dealership with Chad acting as my sales representative. The test ride and purchase went smoothly and I recently purchased a used BMW 5-series at this dealership with Chad acting as my sales representative. The test ride and purchase went smoothly and Chad proved to be a friendly and helpful Client Advisor. More

great experience Had great experience purchasing car at BMW Shrewsbury with Chad Armstrong as my sales person. He was personable and was extremely knowledgable. He u Had great experience purchasing car at BMW Shrewsbury with Chad Armstrong as my sales person. He was personable and was extremely knowledgable. He understood what I was looking for and found just the car to meet my needs. The dealer pricing and trade in valuation were both very good. The car was to be registered in a family trust which as it turned out required that Chad spend an entire day visiting the RMV to accomplish it. It was above and beyond the call. He is committed to excellent customer service .I would recommend him and the dealer highly. More

Terrible experience The sales manager Brad was very nice, but he connected me with a terrible sales agent, Muhammad Mirazimi. His attitude was repelling, condescending, a The sales manager Brad was very nice, but he connected me with a terrible sales agent, Muhammad Mirazimi. His attitude was repelling, condescending, and unprofessional. More

The manager needs to be fired, if not this showroom is cars I did a quick scan of the reviews and found exactly what other 1 star reviews have stated. The people in this showroom show preferencial treatment, g I did a quick scan of the reviews and found exactly what other 1 star reviews have stated. The people in this showroom show preferencial treatment, guessing based on your looks, country of origin etc. Enter the showroom, I was treated like " ok you are here what do you need". I actually stay one hour away from the showroom, I was interested in one of the x3's that they had, called their customer service and they said today is month end we want you to come today and we will make it worth it for you, so I cancelled my plans and drove an hour to get the car. I test drove the car, the agent (Moises) who was showing the car to me was courteous and answered all my questions. I liked the car and wanted to get the car. The agent came back with a loan estimate based on the actual price on the website. I showed them the Edmunds regular selling price for this car and it was nearly 4k less than their asking price. I pointed this to them and also mentioned that they had specifically called me today (month end, labor day) so that they will get me a deal. The agent went to the manager twice and came back and said they cannot reduce a single penny. The third time, the manager walks towards me, slammed his card on the table in front of me, with anger on his face literally yelled " you want the car at that price this is my card, if not thank you" and went!! Another reviewer has mentioned the exact same thing happened to him as well ! There are many ways you can say you cannot reduce your price but that is not one way you want to be treated that too in a "BMW" showroom where they are generally known to treat their customers well! I even had my dad with me and not even that earned any respect! Good luck to everyone who work with this guy! More