BMW of Shrewsbury

Everything was completed on schedule. Interworking of the dealership’s sales and service were not perfect, however we were able to get the loaner car, detailing and inspection sticker bac Interworking of the dealership’s sales and service were not perfect, however we were able to get the loaner car, detailing and inspection sticker back on schedule with the help of Matt in service. More

Great experience with a new purchase and trade in. Sales associate was very knowledgeable. Tech expert provided thoughtful advice as to car setup. Sales associate was very knowledgeable. Tech expert provided thoughtful advice as to car setup. More

Having recently completed the car-buying process, I am immensely satisfied with the outcome. The BMW of Shrewsbury experience was particularly exceptional due to their exceptional transparency and efficie immensely satisfied with the outcome. The BMW of Shrewsbury experience was particularly exceptional due to their exceptional transparency and efficiency. I am deeply appreciative of the outstanding support provided by Mohammad and Sergio, my sales team, who ensured a seamless and efficient transaction. Thank you, Joe More

They provide seamless service in an environment that is customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. customer centered. The staff at every level is highly skilled, knowledgeable, and professional.. More

From the moment we came into the dealership on sat, until actually driving out today, (Tues) I had the most professional, kind and excellent service I have ever experienced in leasing cars ever! Nate was so actually driving out today, (Tues) I had the most professional, kind and excellent service I have ever experienced in leasing cars ever! Nate was so sweet, our texting was spot on and John was great explaining all the inside tech stuff! Will get used to it eventually. Will recommend this dealership to anyone who asks! Will def b back in a couple of years! Nothing like a beemer ride! More

Just a quick " GREAT EXPERIANCE" - Job well done ! I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both I have been doing business with Now Named BMW of Shrewsbury, The McGovern Auto Group formerly Wagner. My service Advisor Matt Roy has been with both groups for many many years and has ALWAYS Treated us Fairly, Explains everything in Detail on any issue with the vehicles I bring in for service. Matt goes that extra mile to make sure everything is done correctly and assists on any issues I have had. He is my go to Service Advisor and has been for all the years I have been purchasing BMW's. THANK YOU MATT, Your Help has always been Most appreciated. Also, since I am not one to post, I want to also take this opportunity to Recognize and call out Rob Picerno the General Sales Manager. He has been a tremendous help with selecting and walking us through the ever changing world of BMW vehicles. He has a Great demeanor with no typical pressure tactics. If any problem should arise, he is there for you. Thank you Rob for all that you do. One final call out to Paul Andrade. He is the Finance Manager. Most of us purchasing vehicles hate or dread this part. Not with Paul. Request him and you will not regret doing so. He walks you through all the paperwork and actually explains in detail what you need to know. Helps you through this tedious process. Thank you Paul. To the McGovern Auto Group - These three Guy's are the reason why I have been a faithful customer for a very long time. You have a GREAT TEAM with them. That's hard to come by these days. The only complaint worth mentioning - What happened to the In house car wash !! That was a service that really made the difference. Was it really necessary to eliminate that. It does make a difference. We the consumer do appreciate after spending a decent amount of money on service to walk out into a clean vehicle really sets a dealer apart. Sure, you throw in a car wash coupon once in a while, which is appreciated, but that's a bit of an inconvenience. Wagner had the unit and it was a NICE TOUCH, you all took that out almost immediately when you took over. Just my opinion..... Miss that service Golden Touch. Thank you! Brian More

Great interaction over all. Very attentive team, service was spot on and we got our new car in a matter of days. Very attentive team, service was spot on and we got our new car in a matter of days. More

My service tech Theo was great! The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they The dealership swiftly had me pull my car in for an unscheduled recall item ( i scheduled it from an email that i received about the recall, but they didnt notify the location). Everyone was very helpful and kind. Great experience even though it was a free recall service and i didnt even purchase the car from them😀. More

Service is amazing, I have towed my car over 200 miles because I have such confidence in this service center, specifically Peter Neslusan. because I have such confidence in this service center, specifically Peter Neslusan. More

I got an oil change and it was done in a reasonable amount of time and the dealership was pleasant. amount of time and the dealership was pleasant. More