BMW of Sarasota - Service Center

Professional and efficient Addressed my issues with care and quality work Would like waiting area to offer better and more amenities and quality work Would like waiting area to offer better and more amenities More

Very easy process of getting the car in and getting checked in and getting a rental car enjoyable experience checked in and getting a rental car enjoyable experience More

Recall work was completed during my visit. When appointment was made a request for a courtesy car was confirmed, but when I got there one was not provided. The Service Advisor said the servi When appointment was made a request for a courtesy car was confirmed, but when I got there one was not provided. The Service Advisor said the service shouldn’t take more than 90 minutes, it took about twice that amount of time. This was my first time dealing with this dealership it wasn’t a bad experience just a little disappointing. The waiting area was nice and the food and drink items were appreciated. More

Carlos is terrific. A great service advisor to work with. Explains issues and clearly communicates. I trust Carlos. A great service advisor to work with. Explains issues and clearly communicates. I trust Carlos. More

Everything went smoothly. Our needs and concern were handled efficiently. Lucy is a great service representative, very professional. Great dealership. Our needs and concern were handled efficiently. Lucy is a great service representative, very professional. Great dealership. More

Customer service is horrible. We have owned 7 new BMW’s and were treated Terrible! We have owned 7 new BMW’s and were treated Terrible! More

I can’t explain it’s too complicated. Disappointed in the service that they did not solve the problem sooner Disappointed in the service that they did not solve the problem sooner More

Cameron was very professional and was on time. He took the time to explain the recall and suggested other onsite services that BMW offers. He took the time to explain the recall and suggested other onsite services that BMW offers. More

Replaced battery and performed under vehicle inspection. Verified all electronic systems were working properly. X5 dropped off by towing service and promptly scheduled for service. Verified all electronic systems were working properly. X5 dropped off by towing service and promptly scheduled for service. More

Greg and service department were professional prompt, and very helpful. We love the inspection, the photographs, the explanation and most of all the very capable and professional work. very helpful. We love the inspection, the photographs, the explanation and most of all the very capable and professional work. More