BMW of Sarasota - Service Center

Amazing So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. More

Expeditious service in pleasant environment Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommen Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommend to other BMW owners More

Amazing Service Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making me feel part of a family. Love my BMW family. Mr. Victor sold me on BMW and my X3. When my X3 was totaled by a reckless driver on I 75N in 2017, I came right back to BMW of Sarasota because I knew I would be treated right and respectful. Kudos BMW of Sarasota. Naycolle and former employee Lisa are/were also excellent saleswomen. Love the BMW of Sarasota diversity team. JP is excellent too and personable, financing for the customer!!! More

Super Adviser We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. was able to work with my extended warranty company and changed the coil for only the deduct able. I would highly recommend not only this BMW dealership for service, but Valentina Lizardi was super, went out of her way to help, and ensured I was kept informed throughout the day as to what was happening. More

Everything was above my expectations. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. More

Long on refreshments Short on repair service! I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave th I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave the attendant(person #1) information and went inside. Later I was greeted by another person (#2) who took me to her desk, asked more questions and mentioned that the person (#3) who would be taking care of me was in a meeting! I sat in the "waiting" area. After one hour I went back to person #2 and asked what was going on? Finally person #3 was ready to speak to me. She would go check with the mechanic. I was also informed it would be a $95 charge for the diagnostic to determine the issue. At 5:30 (I had a 4:00 appointment) it was determined that I needed a clamp for a hose connecting to the engine and the part would have to be ordered. I would be called about the price of the repair, etc. I was presented a bill for $113.86!!! On Tuesday a message was left on my phone by person #3 to the effect that we don't have an electronics catalog for Minis here and wondered if I was going to the Mini Dealer anytime soon?? Why would I do that since I came to BMW after receiving a flyer saying you fix Minis? The Mini Dealer is in Fort Myers. Why would you charge me for a diagnostic if no repair was intended? I request a REFUND on the $113.86 since I now still have the issue I came in to your dealership for and will seek repair elsewhere. All of the Glitz and Glitter in your showroom and the dozens of staff I had plenty of time to observe did not resolve the issue at hand very disillusioned! More

Great Communication & Service. I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed out a few important items that I was unaware of. So Carlos get's an A++ from me. Thank you Carlos. More

Great Service Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for fu Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for future service. More

Battery Chexk Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the on Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the only place I would consider having my car serviced. Hands Down the BEST! Highly recommeded! More

Friendly service Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at my last oil change. This is a procedure that many oil change companies use. Your tech insinuated that this was something he had never seen before and was afraid to do the oil change! More