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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,583 Reviews

12,583 Reviews of BMW of Sarasota - Service Center

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December 20, 2018

Excellent service I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and ex More

by MPASTORIZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

BMW of Sarasota responded

It's great to know your experience with us was superb from beginning to end. Thank you for the excellent review!

December 20, 2018

COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s More

by cz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : seth rodgers one star poor rating, Kyle Tabar, Fernando Santori, Sequoia Notton
Dec 20, 2018 -

BMW of Sarasota responded

We apologize that your visit with us wasn't the best. Thanks for this and all of your other comments; we always want to know what's on our customers' minds. Please send us an email if you'd like to further discuss anything. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 20, 2018

Excellent service experience I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called More

by ROBERTBLUMENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hojnacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori, Jessica Caycedo, Austin Martin
Dec 20, 2018 -

BMW of Sarasota responded

Bob, thanks for the stellar review and your wonderful recommendation!

December 20, 2018

Unbelievable service. Thank you for fixing our baby! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! More

by Yellowwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

BMW of Sarasota responded

Thanks for shopping with us and for your amazing review! Enjoy your new BMW!

December 20, 2018

My first service session with BMW As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment More

by HEASLEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

BMW of Sarasota responded

We're happy to hear our service department satisfied your every need! Thank you for your wonderful review.

December 20, 2018

Quality Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X More

by CAP0118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Chestnut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

BMW of Sarasota responded

Thanks for your amazing review! We appreciate it!

December 20, 2018

excellent service even in busiest time Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpf More

by BHAVANI2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

BMW of Sarasota responded

We're thrilled to know that Carlos went above and beyond during your visit. Thank you so much for the excellent review!

December 20, 2018

Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to More

by CAMPRJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

BMW of Sarasota responded

Thanks for the feedback; we're always looking for ways to improve and will examine our website to see what we can do better. We're glad that overall, you had a great visit with us!

December 20, 2018

Fantastic service advisor and team! Fernando is very professional and accommodating, I personally enjoy servicing my car with him because the experience is always easy and comfortable! W More

by HAMEDAB24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori, Abby Abouzeid
Dec 20, 2018 -

BMW of Sarasota responded

We're so happy to know that your visit was a great one from beginning to end. Thank you for your full five stars!

December 20, 2018

Fernando is amazing Fernando was knowledgeable , patient and kept me informed every step of the way. Best service agent I’ve experienced at BMW and the most sincere and More

by BETHTALUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The hertz agents both female and male very pleasant and professional , Fernando Santori
Dec 20, 2018 -

BMW of Sarasota responded

Thanks for letting us know that Fernando made your visit a great one!

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