BMW of Sarasota - Service Center

Terrible customer service From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was not a person available in sight. I sat there for a minute and then thought I should get out and go find a desk or something but a man came out and scolded me and told me that I had to wait in my car. I waited for several more minutes and then he asked me why I was there. Well, when I told him I had an appointment for service, he seemed surprised. It was odd. Then I was allowed to drive my car forward and get out and go wait at another desk where there was also no sense of urgency. Finally I was shuttled over to my rep's office, Derek. He told me he would call me in an hour with a diagnosis. I did not ever hear from him. Five hours later, I called back and did not receive even a hint of an apology. The services ended up taking 2 days and cost over $2400 and after complaining, I was offered a complimentary oil change and I did finally get an apology but the service department is run so poorly that I definitely do not want to return. More

Sandy's November Service I brought my car in the night before my appointment. My service representative, Seth Rogers, was not there. I filled out the form and left the car. I brought my car in the night before my appointment. My service representative, Seth Rogers, was not there. I filled out the form and left the car. The next morning, I received two texts from Seth, telling me that my brake fluid needed to be done and what the cost would be, and the cost of the broken cup holder. Since I didn't hear anything else for a couple of hours, I called Seth and asked him what, if anything, the warranty would cover. He told me that the warranty didn't cover any of the service and that the car should be ready for me by 5 pm. I never heard from Seth again, but showed up at the dealership at 5:45 pm to pick up my car. Seth was not there, nobody knew what was going on and the paperwork was missing. It took several people half an hour to locate the paperwork and check me out. It was not the top notch service I've come to expect from your dealership. More

Very helpful , I know I can just drop it off and all taken care of. Thank you again for all the help and friendliness I always receive. , I know I can just drop it off and all taken care of. Thank you again for all the help and friendliness I always receive. More

Service with a smile From start to finish, my latest experience at BMW was a good one. First, my service call was taken care of quickly. Secondly, my service representativ From start to finish, my latest experience at BMW was a good one. First, my service call was taken care of quickly. Secondly, my service representative Louis introduced me to a delightful and very skilled sales representative NayCole who walked me through a wonderful selection of new and certified BMWs. Finally, the close of my sale was explained completely. I am very happy with my new X3. More

Great Service! Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonab Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonable price. More

Customer service. I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a speci I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a special thank you to Maria and Dereck ; my service advisories for always go above and beyond the call of service . More

Great service I had my 428i serviced at the Sarasota BMW dealership for the first time. I was so impressed with each person whom I came into contact with during my I had my 428i serviced at the Sarasota BMW dealership for the first time. I was so impressed with each person whom I came into contact with during my time there. Everyone was friendly, courteous, helpful and professional. My car received its appropriate service as well as a recall detail that it needed and all within the specified amount of time. I was very pleased overall with the customer service and work that was done on my car. I will go back again, for sure! More

Purchase of car Very pleased with this customer service we were shown at BMW of Sarasota. I want to give a special Thanks to Johnny, Susan an, Kaz and Tim. We had a Very pleased with this customer service we were shown at BMW of Sarasota. I want to give a special Thanks to Johnny, Susan an, Kaz and Tim. We had a great experience with our lease. More

Excellent service My tech, Fernando, always goes above and beyond to make sure my appointments are efficient and comprehensive. Everyone is always so friendly and hel My tech, Fernando, always goes above and beyond to make sure my appointments are efficient and comprehensive. Everyone is always so friendly and helpful And willing to answer all of my questions More

Great experience Franando is very personable and extremely conscientious! He represents BMW well and makes you feel good about your experience. I have dealt with Fe Franando is very personable and extremely conscientious! He represents BMW well and makes you feel good about your experience. I have dealt with Fernando several times now and have always been extremely satisfied! More