BMW of Sarasota - Service Center

COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s been in the shop nonstop starting on day two of our ownership and has been in and out of the incompetent service department over the last year. We have pretty much every warrantee available but they conveniently can’t seem to fix the issue. No one there, including the management, cares that we are paying for a car that we CANNOT drive because of some kind of chemical leak in the car. It’s an awful smell and gives anyone in it a headache and makes you light headed. They don’t give a crap about their customers since of course they already have our money! WORST CUSTOMER SERVICE we have ever experienced. Buying this car was the worst decision we’ve ever made. CERTIFIED BMW MEANS ABSOLUTELY NOTHING! Could’ve just gone to a crappy car lot. Same difference. More

Excellent service experience I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called me many times, on his days off, to keep me up to date - exceptional performance!! I would gladly recommend Fernando to any BMW owner! Bob blumenson More

Unbelievable service. Thank you for fixing our baby! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! More

My first service session with BMW As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment reminder pone call, setting a convenient time, being told to expect a 2 hour service--that was 2 hour. While Derek was attentive and efficient as one could expect, I also was impressed with other BMW personnel I interacted with and found them to be very pleasant and wanting to be helpful. I look forward to a long relationship with BMW. More

Quality Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X1 and BMW of Sarasota. More

excellent service even in busiest time Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpf Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpful. Definitely 5 stars. All other people were great too but it is mainly Carlos who took care of me and the car More

Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to work with. Dereck was fine but I usually work with Maria L More

Fantastic service advisor and team! Fernando is very professional and accommodating, I personally enjoy servicing my car with him because the experience is always easy and comfortable! W Fernando is very professional and accommodating, I personally enjoy servicing my car with him because the experience is always easy and comfortable! While my car is being serviced the entire team is extremely warm and inviting, I saw Abby and Emilio there as well and chatted with them, they were the ones who helped me buy the M3 to begin with and they were extremely nice helpful as always! Just a pleasant crew and experience all together! More

Fernando is amazing Fernando was knowledgeable , patient and kept me informed every step of the way. Best service agent I’ve experienced at BMW and the most sincere and Fernando was knowledgeable , patient and kept me informed every step of the way. Best service agent I’ve experienced at BMW and the most sincere and personable ! More

All one can possibly expect when servicing their vehicle The professionalism and attention shown by service advisor Carlos Munoz was much appreciated. I was impressed with his handling of my service issues, The professionalism and attention shown by service advisor Carlos Munoz was much appreciated. I was impressed with his handling of my service issues, and I will continue to request him for future appointments. He kept me fully informed as to the progress of the work and time expected for it's completion. More