BMW of Sarasota - Service Center

Replace tires, convertible top, engine part My service advisor, Lewis was phenomenal. He was just outstanding. He listened attentively and took appropriate action. He advised on costs and we mo My service advisor, Lewis was phenomenal. He was just outstanding. He listened attentively and took appropriate action. He advised on costs and we moved forward. He was extremely pleasant and over the top communicative. He even exceeded normal expectations by getting me a ride home on Uber. Great stuff. More

Review Professional, courteous and timely! I live out of town and the dealership always accommodates my request for scheduling. Very clean and consumer frien Professional, courteous and timely! I live out of town and the dealership always accommodates my request for scheduling. Very clean and consumer friendly service and sales center! More

It was a pleasant experiance. Service writer Jessica was courteous and knowledgeable of what I explained the problem with the car. service was done in a reasonable time. Will defin Service writer Jessica was courteous and knowledgeable of what I explained the problem with the car. service was done in a reasonable time. Will definitely recommend this dealership to friends and relatives. More

First Free Service Customer Service stated the preventive maintenance would take 1:45 hours (oil and break fluid). Actually took 3 hours. When car was ready, the service Customer Service stated the preventive maintenance would take 1:45 hours (oil and break fluid). Actually took 3 hours. When car was ready, the service reminder was not reset. Had to find someone to reset, so message would not appear every time I start the car. More

Carlos is the MAN Carlos makes every service visit easy - and even with all the people he has to deal with, he knows my name. I am thankful that Carlos makes my wife Carlos makes every service visit easy - and even with all the people he has to deal with, he knows my name. I am thankful that Carlos makes my wife and I feel welcome, no matter HOW busy he might be. I cannot say enough GOOD things about the BMW Service Center but the most important one is probably this - "We won't take our BMW anywhere else!" More

Service My experience at BMW Sarasota went way beyond my expectations. From the time I made the appointment over the phone to the time I picked my vehicle u My experience at BMW Sarasota went way beyond my expectations. From the time I made the appointment over the phone to the time I picked my vehicle up the BMW team was professional and courteous. Always kept my interest at the forefront. More

Long Wait and substandard rental Had an appt for service for a defective sensor 2018 535i was scheduled to leave the car and get a service loaner- waited over an hour to get paperw Had an appt for service for a defective sensor 2018 535i was scheduled to leave the car and get a service loaner- waited over an hour to get paperwork straightened out and the rental they arranged for was a Chevy Malibu that is just not acceptable in my opinion. More

Excellent Customer Experience From the time you are greeted and signed in until the time you are signing out, BMW treats you like a VIP! Service staff are very well trained and the From the time you are greeted and signed in until the time you are signing out, BMW treats you like a VIP! Service staff are very well trained and they treat their customer as if they are the only ones they are dealing with! More

first year routine free maintenance Excellent experience, especially impressed with facilities, clean, well stocked waiting area, everyone friendly. Glad we changed from Lexus to BMW. Excellent experience, especially impressed with facilities, clean, well stocked waiting area, everyone friendly. Glad we changed from Lexus to BMW. I purchased a 2015 in Cincinnati after experience here in Florida with my wife's purchase. More

Great job Overall great job service was excellent . Everything about the service experience was pleasant comfortable waiting area great service car was sparklin Overall great job service was excellent . Everything about the service experience was pleasant comfortable waiting area great service car was sparkling when I got it back. Thanks for a job well done. More