BMW of Sarasota - Service Center

Very good Carlos Munozo was very helpful and knowledgeable about my car ,took short time to diagnose problem with my car.I can strongly recommend Carlos.I’m dea Carlos Munozo was very helpful and knowledgeable about my car ,took short time to diagnose problem with my car.I can strongly recommend Carlos.I’m dealing with Carlos for many years. More

Rear window shade issue On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on On the day i took delivery of (CPO - 2015 560i ) the issue was present when the BMW genius was going over the features of the car, dropped off car on Monday and picked car up on Wednesday, service advisor said the issue was that shade had to be initialized and i trusted the issue was resolved ,as i drove away i tried to raise and lower shade and realized that the issue was not repaired - shade does not go all the way down into holder, returned to dealership service advisor took the car and came back a few minutes later and said that it was lubed and told me not raise and lower the shade too much ? to this day I'm still having the same issue ... More

Excellent This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amaz This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amazing dealership! More

Carlos is the best It is always a pleasure to work with Carlos. Carlos exceeds my expectations every time. Great job again Carlos. Thanks! see you next services! Happy It is always a pleasure to work with Carlos. Carlos exceeds my expectations every time. Great job again Carlos. Thanks! see you next services! Happy New Year More

great experience I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. More

BMW of Sarasota...What a great dealership ! Hello !...My name is Suzanne and my dad and I have greatly enjoyed our experience at BMW of Sarasota..Nit only have the two vehicles we’ve had been fa Hello !...My name is Suzanne and my dad and I have greatly enjoyed our experience at BMW of Sarasota..Nit only have the two vehicles we’ve had been fantastic, the service and courtesy you receive is definitely as well ! Just recently my car needed new tires. And an alignment and your service manager , Carlos Munoz, was so helpful and exceptional ! He’s very knowledgeable and always friendly and courteous....Kyle Tabar, the Service Director, was very helpful and nice too. More

Great service! My car was diagnosed and fixed in a timely manner. Jessica did a great job keeping me informed about my car. I was given a loaner car for the day. My car was diagnosed and fixed in a timely manner. Jessica did a great job keeping me informed about my car. I was given a loaner car for the day. However, it was more like a rental, although I didn’t have to pay for it. Miles were restricted, and I had to return it with the same amount of gas in it. When i got in the car, the fuel tank was on empty, and showed 66 miles to empty, which a mile down the road showed 55 miles to empty. So needless to say I had to drive straight to the gas station. More

Such a pleasant wxperience From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was a From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was apparent. The resolution was correct and his thoughtfulness and interest in any other concerns was out of the ordinary. - Bmw is lucky to have such a valuable employee. More

Exceptional Service I have always been treated very well at BMW of Sarasota. Jessica my Service Advisor is responsive and helpful. Very clean facility and relaxing custom I have always been treated very well at BMW of Sarasota. Jessica my Service Advisor is responsive and helpful. Very clean facility and relaxing customer lounge i highly recommend. More

Very good customer service, questionable car service Customer service is very good, but service is very slow. Arrived at the opening time without appointment for diagnostic and spent there almost 4 hours Customer service is very good, but service is very slow. Arrived at the opening time without appointment for diagnostic and spent there almost 4 hours, Service center performed multi-point inspection and did not even topped off the fluids. After reprogramming ECU car's fuel consumption is worse now. More