BMW of Sarasota - Service Center

Hopefully good review when work completed! Brought car in for a new tire. Parts dept. discovered tire they were to use was defective so work was not done and I had to return to get my car with Brought car in for a new tire. Parts dept. discovered tire they were to use was defective so work was not done and I had to return to get my car with no work done (except car wash!), order and pay for new tire and reschedule 4 days later. Fernando was personal and very apologetic regarding the error. He has made sure I was scheduled as soon as the tire comes in, scheduled an appt. with Maria for my service day, introduced me to Maria, and even gave me a break on my alignment fee. Looking forward to giving BMW service 5 stars when my service is completed!! More

Great Service! Took my car for maintenance service for the first time and my service advisor Lewis Mention was very attentive and profesional. I mentioned him that I Took my car for maintenance service for the first time and my service advisor Lewis Mention was very attentive and profesional. I mentioned him that I had an appointment that I couldn’t miss and my car was not going to be ready, he immediately offer to call me an Uber at the company expense or a loaner for the rest of the day until my car was ready. He call me when the car was ready and at the moment I remembered that one of the car charger adapters was not working and he took care of it. I am very satisfied with the BMW service! More

Oil change Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how t Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how the service was going and when I could expect my car to be complete. More

Efficient and Professional Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Saras Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Sarasota, They picked up the auto completely refinished the trunk lid to new condition and returned it to the dealership in Factory new condition. More

Recall Service I was pleased with the service from Jessica. I was also happy that a rental car was provided since the service took the entire day. I was pleased with the service from Jessica. I was also happy that a rental car was provided since the service took the entire day. More

Positive Experience They listened to my issues and engaged me to assist to replicate. Kept me updated along the way and work was completed in the time frame given. They listened to my issues and engaged me to assist to replicate. Kept me updated along the way and work was completed in the time frame given. More

Good service department Very professional and curtious... Repairs were done to my satisfaction! Lewis kept me abreast of delays and explained cause. Very nice... Also the w Very professional and curtious... Repairs were done to my satisfaction! Lewis kept me abreast of delays and explained cause. Very nice... Also the waiting area is very welcoming and its nice to have a snack or a drink available Thank you More

Service The most reliable and professional services division ever experienced. Upon arrival, from the gate keeper, to the folks at the sales and service count The most reliable and professional services division ever experienced. Upon arrival, from the gate keeper, to the folks at the sales and service counter to Maria and Greg . . . More

Only an air bag First rate service from the drive in to the pickup. Very professional service agent Maria. Provided clear and concise info on my car's condition and First rate service from the drive in to the pickup. Very professional service agent Maria. Provided clear and concise info on my car's condition and recommendations if I chose to do the work now. The car wash is a nice touch More

Oil change service My rep was Valentina, she kept me up to date on the progress of when I should expect my car to be finished and ready. She was very professional and co My rep was Valentina, she kept me up to date on the progress of when I should expect my car to be finished and ready. She was very professional and courteous and made sure that my car got washed and vacuumed out as requested. I was very pleased with everything. More