BMW of Sarasota - Service Center

COMPLETE SCAM I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s I’m not sure how this place gets any good reviews. My husband and I bought a certified BMW from here a year ago and it was a COMPLETE SCAM!!! It’s been in the shop nonstop starting on day two of our ownership and has been in and out of the incompetent service department over the last year. We have pretty much every warrantee available but they conveniently can’t seem to fix the issue. No one there, including the management, cares that we are paying for a car that we CANNOT drive because of some kind of chemical leak in the car. It’s an awful smell and gives anyone in it a headache and makes you light headed. They don’t give a crap about their customers since of course they already have our money! WORST CUSTOMER SERVICE we have ever experienced. Buying this car was the worst decision we’ve ever made. CERTIFIED BMW MEANS ABSOLUTELY NOTHING! Could’ve just gone to a crappy car lot. Same difference. More

Excellent service experience I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called I have worked through Fernando for quite some time now - he is very customer focused, frequently updating the status of the work. Fernando has called me many times, on his days off, to keep me up to date - exceptional performance!! I would gladly recommend Fernando to any BMW owner! Bob blumenson More

Unbelievable service. Thank you for fixing our baby! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! Carlos and BMW Sarasota have taken such good care of us. This is our first BMW. It will not be our last. Thank you and happy holidays! More

excellent service even in busiest time Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpf Carlos was fantastic , I could see how much work he had piled up and nonetheless took his time to set me up with a rental car, and was very very helpful. Definitely 5 stars. All other people were great too but it is mainly Carlos who took care of me and the car More

Excellent service I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and ex I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and explained in detail the issues with the car, the services was efficient and on time More

Quality Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X Team efficient, knowledgeable, and friendly. Service met on timely basis and all questions went answered to meet expectations. Very pleased with my X1 and BMW of Sarasota. More

Maria is Awesome! Maria is a fantastic person. She took care of my issues very quickly and efficiently. I couldn’t ask for a better experience. I will only work with h Maria is a fantastic person. She took care of my issues very quickly and efficiently. I couldn’t ask for a better experience. I will only work with her! More

Needed dealership repair I love my BMW 335D, but it is out of regular warranty so I try to be more selective of when I take it to the dealer. I appreciate that the higher cost I love my BMW 335D, but it is out of regular warranty so I try to be more selective of when I take it to the dealer. I appreciate that the higher costs reflect the training and standards they provide, and try to be judicious of when I need them. That being said - when I do use the dealership I feel it has always worth the value represented. I'm always pleased with the service, and I'm sure it's in a large part because of the asst. service manager I've been lucky enough to have for several years. Maria Lizardi always makes sure things are done right and leaves me confident I've made a good choice. She epitomizes and personifies the higher standard BMW endeavors to attain. More

Just a front headlamp bulb replacement I had a weekend trip planned, so they allowed me to leave car from Friday through Monday and paid for a rental since no Beamer loaners were available. I had a weekend trip planned, so they allowed me to leave car from Friday through Monday and paid for a rental since no Beamer loaners were available. I love having Valentina as my service advisor! She’s so nice and efficient and communicates every step of the way More

Very good Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. Sh Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. She is a very good service advisor. More