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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,030 Reviews

12,030 Reviews of BMW of Sarasota - Service Center

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November 29, 2018

Service Experience As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. More

by jnsesq
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

BMW of Sarasota responded

We are so proud to have earned your incredible review. Thank you very much!

November 29, 2018

Perfect Efficient, timely painless the facility was very accommodating comfortable clean and the wireless network worked good. I stayed at the facility while More

by PGUYMER2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

BMW of Sarasota responded

Thanks so much for your full five stars!

November 29, 2018

Perfect staff! Jessica is the best! Recently I needed service from the local and roadside crew, as well as car rental help. Everyone was fabulous. Even Zack who takes incoming calls. Jes More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 29, 2018 -

BMW of Sarasota responded

Chris, thanks so much for your amazing review!

November 29, 2018

Expensive but very professional Very good service. Labor costs were 65% of my final bill but the technicians were very knowledgeable. Finance was a little bumpy; apparently they put More

by TERESEJYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina, Fernando Santori
Nov 29, 2018 -

BMW of Sarasota responded

We apologize for this slight hiccup and have forwarded your comments to management to better understand your issue. We're happy to see, however, that we still earned a high rating from you and for that we're grateful. Please send us an email if there's anything more you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 29, 2018

Very pleasant people First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every tim More

by WILDONGERFLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Montiel
Nov 29, 2018 -

BMW of Sarasota responded

Thanks for your insight into what we could've done better during your visit. We are always looking to improve and will stress the importance of clear communication with our staff. We're happy to see that we still earned your five stars -- thanks so much!

November 29, 2018

Carlos he give me a good service I like this service the are very profesional Carlos is very professional, I like him Ian’s my car is nice and clean because he hep me More

by AGUAVIVA1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No
Nov 29, 2018 -

BMW of Sarasota responded

Thank you for the excellent review!

November 28, 2018

Carlos Munoz is the Best I've been coming to BMW Sarasota for 5 years now with Carlos Munoz as my service advisor. You will not find a more competent, reliable, honest and More

by viper922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

BMW of Sarasota responded

We truly appreciate your loyalty and are happy to hear that Carlos delivered an exceptional customer service experience! Thanks so much for the five stars.

November 28, 2018

Easy and convenient Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. G More

by LAURAWAZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Nov 28, 2018 -

BMW of Sarasota responded

Thanks for your amazing review, Laura!

November 28, 2018

Service Recall All aspects of the service was completed in a very professional and yet friendly manner. Would recommend this dealership to anyone. Keep up the good More

by ROLAND100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

BMW of Sarasota responded

Thanks for your awesome review!

November 28, 2018

Experience was wonderful Carlos was abundantly helpful as always service met expectations in a timely fashion easy to schedule an appointment waiting area well equipped would More

by FTURNER18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2018 -

BMW of Sarasota responded

Thank you for your amazing review!

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