BMW of Sarasota - Service Center

Checkin for service is dysfunctional I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealer I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealership 2-3 days before service appointment. I had to meet with 3 different people and discussed service with at least 2 of them. Total wait just to drop off car for service was 45 minutes. Totally unacceptable, especially for luxury line like BMW. This is an issue that you must deal with!! Makes me reluctant to consider a BMW for next car. More

Customer Satisfaction at its Best I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my te I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my technician, Lewis at 7:35a!!. Lewis sat with me and reviewed everything included in the service visit and asked if there was anything else they could do during the visit! He estimated it would take them about an hour and a half to two hours to complete. Here is the best part, my car was delivered (washed!) within the 90 min time estimate! Lewis reviewed the service report, no cost due to warranty service and I was on my way! More

Good work but way too expensive. Went in for oil change and a free checkup. Walked out $240 later. Way too expensive. And nearly 2 hours. Air pressure in one tire doesn't match oth Went in for oil change and a free checkup. Walked out $240 later. Way too expensive. And nearly 2 hours. Air pressure in one tire doesn't match others. More

A rocky start, but a good ending I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wa I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wanted a loaner if the repair would be at least 2 hrs. I actually spent 4 hrs there - ps: you could crank the air-conditioning down a bit. He did find me after 2 1/2 hrs to show me why the light was going on and that the computer found that I needed a new battery. Funny that it didn't also find what it found last February . . . I usually have my car fixed locally as I find the dealership prices very high. He seemed sensitive to that and explained that he would give me certain discounts on the work so I went ahead. I did have someone ask me if I'd been helped after I was there 2 hrs - still, I thought that was nice. I also asked that someone help me with my synching my new phone to the Bluetooth in the car but that didn't happen. More

Everything went very smoothly. No Issues Every was very helpful and very nice. Fernando answered all my questions and called me to let status of getting the work completed. The work on the Every was very helpful and very nice. Fernando answered all my questions and called me to let status of getting the work completed. The work on the car (oil change and safety recall) was completed in the time expected and it was done correctly. More

Great service I am very happy with the excellent service I received. I was also very happy with the rental car provided to me while my car was Bering serviced. My I am very happy with the excellent service I received. I was also very happy with the rental car provided to me while my car was Bering serviced. My thanks especially go to Carlos! More

Service Review Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quick Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quickly and thoroughly More

Great experience The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with cons The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with consistent updates as to the service progress More

Best service Awesomeness very good service staff Good coffee and snacks someday service The best dealer I have been in. The people so nice took the time to Awesomeness very good service staff Good coffee and snacks someday service The best dealer I have been in. The people so nice took the time to explain all very patient More

Very Pleased Over all, my experience at the BMW Dealership of Sarasota been top shelf. The service team is professional, knowledgeable and courteous. All of the Over all, my experience at the BMW Dealership of Sarasota been top shelf. The service team is professional, knowledgeable and courteous. All of the employees strive to do their best. More