BMW of Sarasota - Service Center

Not Up To Luxury Dealership Standards For a luxury car dealership, I found the operation to be underwhelming. Initially, driving the car in for my appointment, no one offered to check the For a luxury car dealership, I found the operation to be underwhelming. Initially, driving the car in for my appointment, no one offered to check the car in. After waiting for 20 minutes I had to find someone to check in the car. After that, I waited 45 minutes for a service advisor to process the paperwork so that the service could take place. I had expressed a concern at check in time. A service manager was brought in, who explained that the matter had to be referred to a BMW technical individual and that it would take a few days to receive a response. Well, it's two weeks later and no follow up. Very disappointing. Based upon my experience, I could not recommend this service operation for anything beyond warranty service. More

Outstanding service I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided to our Family during the past two months. Mr. Munoz was uncompromisingly timely, diligent and professional in addressing our concerns regarding the repair and maintenance required for our BMW X-1, 2014. His explanations of the mechanical problems which needed addressing were expressed in a language which was clear and concise but yet polite, patient, and understanding. He was not once disappointing in his promise to follow-through on updating us regarding the status of our vehicle. He was there for us. He listened. He has our trust. I will be sure to request Mr. Carlos Munoz and BMW of Sarasota for assistance the next time our car requires efficient, complete, and safe repair and maintenance. More

Carlos Munoz-excellent customer service Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any s Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any service. I have only been in a few times so far but he makes the experience seem easy with explaining any needs my car may have and time needed to service my car. More

It was a good experience Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in ge Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in getting all the recommended repairs done at the same time. Instead, focused on the more immediate repairs first, and do a follow up visit the next time. More

Dealership employee Carlos Munoz is great! Carlos Munoz, is a great Service Representative. We used to avoid having service at car dealerships like the plague. Carlos provided such great servic Carlos Munoz, is a great Service Representative. We used to avoid having service at car dealerships like the plague. Carlos provided such great service, that we have taken both our BMWs there recently for multiple service visits. He is professional, friendly, and makes you feel you can trust the dealership will do a good job. The Kovacs Family More

Carlos is an awesome service representative Carlos is so professional and caring. He makes sure that all of my questions are answered and handles any concerns that I may have. BMW is lucky to Carlos is so professional and caring. He makes sure that all of my questions are answered and handles any concerns that I may have. BMW is lucky to have an employee like Carlos. More

Number 1 Carlos has always been courteous and professional. He listens carefully to my needs. The scheduling was prompt and he made sure I was satisfied. He we Carlos has always been courteous and professional. He listens carefully to my needs. The scheduling was prompt and he made sure I was satisfied. He went the extra mile. I would hire him. More

Very knowledgeable! We are new to the area and Carlos was very friendly. He is a professional and very knowledgeable. We pleased to know we have someone to count on when We are new to the area and Carlos was very friendly. He is a professional and very knowledgeable. We pleased to know we have someone to count on when we bring our car for service. More

Quick service Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but replace them to ensure safety. He was honest in telling me that my previous BMW service center was doing wrong by not replacing the tires each time there was a puncture. I truly appreciate that honesty from service department. The main reason why I have started to recommend others to this dealer. More

5 stars I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the s I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the service I received was professional, knowledgeable, courteous and accommodating. Kyle Taber, Derek Thomas and Maria Lizardi are exceptional. It is because of Kyle Tabor that I continue to drive BMW and this year I bought a new 430 conv. from this dealership where Jack Hojnacki helped to make it a wonderful experience. I have recommended All to many of my friends. More