BMW of Sarasota - Service Center

Service Experience I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through th I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through the garage was unlike any other service center I had been too. Working with Carlos was easy as he explained everything and pricing in detail. The car was ready and back home the next day. However, the next time I drove the vehicle, there was an issue with the coolant system. After being stuck on interstate 75 twice, the car was back in the shop. Not a happy customer at the time, but Carlos and your team was able to diagnose the issue the same day. After explaining my situation, frustrations, and appreciation for the fact this was never an issue prior to the first service, the issue was rectified. Not only was it rectified, but corrected with a fast response, the use of a curtesy car, and same day service. If the second visit was not handled the way it was, I would not have given such a great review, or be back again. Now I will be back for new tires in the near future. Possibly look for different Certified Pre-owned car. More

Excellent The facilities and staff are first rate. Maria always stays in touch and is forthright about everything. She goes above and beyond. I highly recomm The facilities and staff are first rate. Maria always stays in touch and is forthright about everything. She goes above and beyond. I highly recommend. More

Not standed in Arcadia An object destroyed my tire in Arcadia at 5PM on Sunday. I pushed the emergency button and they arranged a car transport to the dealer, Lyftt home fo An object destroyed my tire in Arcadia at 5PM on Sunday. I pushed the emergency button and they arranged a car transport to the dealer, Lyftt home for four of us to Sarasota, a text the next morning asking for approval to replace the tire and had a washed car available for pickup at 5PM on Monday. Pretty much the best outcome that could be expected from an ugly incident out in left field. More

Always treated awesome Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. More

great Service advisor Seth Rodgers is there waiting while i pull up,gets to work on my car right away. I dont get channeled to anyone. Seth comes and finds Service advisor Seth Rodgers is there waiting while i pull up,gets to work on my car right away. I dont get channeled to anyone. Seth comes and finds me after the car is ready and does the paperwork and bill in his office. NO cashier or car Jockey needed. Hands on by Seth!!! More

Efficient service, pleasant/comfortable waiting area. Maria is very friendly and excellent service consultant. Waiting area is comfortable and stocked with snacks, drinks, and delicious fresh baked cooki Maria is very friendly and excellent service consultant. Waiting area is comfortable and stocked with snacks, drinks, and delicious fresh baked cookies. X5 service was complete and efficient, and washed. More

Knowledgeable and Honest Carlos takes care of my BMW as if it were his own, and knows that when people see an older BMW on the road, and looking good, it's the BEST form of ad Carlos takes care of my BMW as if it were his own, and knows that when people see an older BMW on the road, and looking good, it's the BEST form of advertising for your company. More

Oil change Fernando provided excellent service. It's always a pleasure to deal with him. Waiting area is comfortable and the snacks and drinks add to the experie Fernando provided excellent service. It's always a pleasure to deal with him. Waiting area is comfortable and the snacks and drinks add to the experience. More

Review This is the last review I will do unless you change their requirement that we give a written comment. My only other comment is that I thought when you This is the last review I will do unless you change their requirement that we give a written comment. My only other comment is that I thought when you said you would wash the car that that included vacuuming I guess it doesn’t. More

Great customer service BMW Sarasota is what customer service is all about. Maria Service Advisor is always providing great customer service. I drive from Tampa to get my car BMW Sarasota is what customer service is all about. Maria Service Advisor is always providing great customer service. I drive from Tampa to get my car service just because how great this dealership is. More