BMW of Sarasota - Service Center

Service Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied all discounts applicable. More

Scheduled oil change and state inspection I was very pleased with my service advisor Carlos Munoz. He was very professional and advised me what needed to be done with my 2013 BMW 328i and got I was very pleased with my service advisor Carlos Munoz. He was very professional and advised me what needed to be done with my 2013 BMW 328i and got the job done within 60 minutes. Great service area! More

Overall, it was a very bad experience Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the Although Carlos Munoz and Valentina Lizardi were very professional and nice, my experience was not a good one. It was the first time I had brought the car in for service and each time I left, something else would break on the car. After an air conditioning maintenance (and a couple other maintenance services) heat began to pour out of vents. It was repaired at no cost to me and I asked that they check the other work, which included brakes, was done properly since my 17 year old daughter would be driving the car. I was assured that everything had checked out just fine. As we pulled out of the parking lot, the car began to shake and the check engine light came on. We immediately went back and had that issue fixed. Again we were assured all was good with the car now. As we pulled out of the parking lot again, the car began to make a very loud air popping sound. We turned around again and Carlos asked the mechanic to take it for a test drive to see what the problem was this time. The mechanic was very rude and stated he didn't want to work on the car. I asked Carlos to do the test drive because the mechanic seemed angry, but Carlos insisted the mechanic was more knowledgeable and would do the test drive. He heard the sound and brought the car back, revving the engine to a point that I asked him to please stop doing that before the problem got worse. Again, the mechanic seemed angry. We left after they zip tied a piece back together on the car because the parts department was closed and they could not do the repair until the next day. Overall, it was a very bad experience. More

2 recalls done, when one expected Went in for one recall as day before part for another recall was not it, but when car received both recalls were done. Saved significant time, althoug Went in for one recall as day before part for another recall was not it, but when car received both recalls were done. Saved significant time, although service center is a very accommodating place. More

Great experience with Carlos My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the optio My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the options we had, and how our warranty worked to ensure the best possible outcome for us. I feel like he was very honest and focused on customer satisfaction. The post-inspection report showed the techs took time to look over all aspects of the car, i'm very confident in their work and Carlos's supervision. More

Service Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change s Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change service at BMW as long as he is there! More

Quick, comfortable and responsive First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postca First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postcards to remind us to have the recall taken care of. We finally got a time that worked for both parties and I was pleasantly surprised of the waiting area. Plenty of snacks, drinks and comfortable chairs to relax and wait. My original understanding was for less time than Jessica told me about and because I was already time bankrupt, she quickly offered up a rental car so that I was not stressed about timing. I will be back soon. More

Seamless Transaction I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me a loaner and was out the door by 5pm!! More

Responsive Service Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! More

Mostly Well Done Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental ca Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental care pickup took 50 minutes, BMW people blamed it on Hertz but I still had to wait 50 minutes. Rental car drop off was easy, checkout was timely and service advisor did a good job of explaining everything. Except for the rental car fiasco, well done. More