BMW of Sarasota - Service Center

I have a problem with a two-hour service and no loaner car. It seamed like every person I spoke to pointed fingers to another person to take care of my appointment. When your service check-in person was away fr It seamed like every person I spoke to pointed fingers to another person to take care of my appointment. When your service check-in person was away from their post, everyone was kept wondering if and when someone would return. That seemed mis-managed, especially when you have a line of people to be checked in. More

Maria: Top Of The Mark From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who r From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who rode with me to diagnose the problem, found it & offered the solution. Maria then took over fixed the problem, and I was on my way. Thank you both Dan Rose More

Service Experience As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. I think of BMW of Sarasota as I do my American Express card: A single reliable vendor for both excellent service and predictable results. More

Perfect Efficient, timely painless the facility was very accommodating comfortable clean and the wireless network worked good. I stayed at the facility while Efficient, timely painless the facility was very accommodating comfortable clean and the wireless network worked good. I stayed at the facility while the service was being performed More

Perfect staff! Jessica is the best! Recently I needed service from the local and roadside crew, as well as car rental help. Everyone was fabulous. Even Zack who takes incoming calls. Jes Recently I needed service from the local and roadside crew, as well as car rental help. Everyone was fabulous. Even Zack who takes incoming calls. Jessica is the best service rep I've ever had at BMW of Sarasota! More

Expensive but very professional Very good service. Labor costs were 65% of my final bill but the technicians were very knowledgeable. Finance was a little bumpy; apparently they put Very good service. Labor costs were 65% of my final bill but the technicians were very knowledgeable. Finance was a little bumpy; apparently they put a "limit" on credit card use and it took 20 min. to verify my check. The Finance Manager was nowhere to be found. More

Very pleasant people First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every tim First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every time what to do More

Carlos he give me a good service I like this service the are very profesional Carlos is very professional, I like him Ian’s my car is nice and clean because he hep me I like this service the are very profesional Carlos is very professional, I like him Ian’s my car is nice and clean because he hep me More

Carlos Munoz is the Best I've been coming to BMW Sarasota for 5 years now with Carlos Munoz as my service advisor. You will not find a more competent, reliable, honest and I've been coming to BMW Sarasota for 5 years now with Carlos Munoz as my service advisor. You will not find a more competent, reliable, honest and caring advisor. He is up front with everything from service issues to cost as well as time in the shop and will keep you updated while being serviced. I've been to many dealerships and have never had the respect for another advisor that I have for Carlos! He steps up to the plate and makes you feel #1 every time! More

Easy and convenient Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. G Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. Give that guy a raise! More