BMW of Sarasota - Service Center

Great service The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling. More

service I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around that they worked on another vehicle. What difference does it make if I am there or not, if my car is first , repair it and then move on to the next vehicle. Just saying. More

Jessica has been a big help. Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to eva Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to evaluate our needs and save us money too. More

Very professional and friendly service. Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very informative and helpful. More

Nice people but Everyone I came in contact with was very nice and friendly. Showroom and waiting area were beautiful and well equipped. Free Rental car needed washe Everyone I came in contact with was very nice and friendly. Showroom and waiting area were beautiful and well equipped. Free Rental car needed washer fluid and had dirty windshield. Brought my car in for warranty work so 1st experience with this service center. Car was not washed. Although I had bald rear tires, they were marked as fine. All fluids were marked as fine but was told I had a cracked oil gasket housing and it was leaking. Started car after stopping for gas, and it said I needed washer fluid. It was running already when they brought it to me. Next morning car told me right rear tire needed air. So basically everything that I knew was wrong was fine, even oil level, but what I could not see need $1300 of repairs. More

Best Service Team Fernando did another amazing job ensuring that my new BMW was set up with everything it needed to fit my needs from the tiny service items needed to t Fernando did another amazing job ensuring that my new BMW was set up with everything it needed to fit my needs from the tiny service items needed to the additional items for the vehicle. More

Checkin for service is dysfunctional I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealer I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealership 2-3 days before service appointment. I had to meet with 3 different people and discussed service with at least 2 of them. Total wait just to drop off car for service was 45 minutes. Totally unacceptable, especially for luxury line like BMW. This is an issue that you must deal with!! Makes me reluctant to consider a BMW for next car. More

Customer Satisfaction at its Best I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my te I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my technician, Lewis at 7:35a!!. Lewis sat with me and reviewed everything included in the service visit and asked if there was anything else they could do during the visit! He estimated it would take them about an hour and a half to two hours to complete. Here is the best part, my car was delivered (washed!) within the 90 min time estimate! Lewis reviewed the service report, no cost due to warranty service and I was on my way! More

Good work but way too expensive. Went in for oil change and a free checkup. Walked out $240 later. Way too expensive. And nearly 2 hours. Air pressure in one tire doesn't match oth Went in for oil change and a free checkup. Walked out $240 later. Way too expensive. And nearly 2 hours. Air pressure in one tire doesn't match others. More

A rocky start, but a good ending I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wa I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wanted a loaner if the repair would be at least 2 hrs. I actually spent 4 hrs there - ps: you could crank the air-conditioning down a bit. He did find me after 2 1/2 hrs to show me why the light was going on and that the computer found that I needed a new battery. Funny that it didn't also find what it found last February . . . I usually have my car fixed locally as I find the dealership prices very high. He seemed sensitive to that and explained that he would give me certain discounts on the work so I went ahead. I did have someone ask me if I'd been helped after I was there 2 hrs - still, I thought that was nice. I also asked that someone help me with my synching my new phone to the Bluetooth in the car but that didn't happen. More