BMW of Sarasota - Service Center

Best car and service around Bought my 1st BMW in April. Definitely the best car I've driven in 50 years. Went to Sarasota BMW on Wednesday to get a small thing checked out and t Bought my 1st BMW in April. Definitely the best car I've driven in 50 years. Went to Sarasota BMW on Wednesday to get a small thing checked out and to get acquainted with my new dealership. They are under major renovation, so you expect some minor inconveniences. I called the day before to be sure it would be okay to stop in around 2:00 PM. The lady who answered the phone was just terrific and set me up with an appointment. To be fair, I did arrive 20 minutes early. The young man checking me in could not find any service advisors.....all out to lunch, literally. He showed me to the waiting area, which was like half the show room floor. They offered any thing you could possibility need or want while waiting. Around 2:00 PM a young man, Alex came in to check on everyone and get any concerns they may have with their vehicles. Hours pass and I have to say, I suffer from a bad back and those chairs offer no lumbar support. I walked around outside for some relief and was asked if I needed any help by the nice lady who had originally answered the phone and set up my appoint. Finally I was approached my my service coordinator, Chelsea Merrihew, who was terrific. She was worth the wait. Very nice and super helpful. Answered all my questions and let me know about a recall that was being taken care of. Told it it would be about 20 more minutes. In 20 minutes she found me outside and let me know it was ready. Asked if I would like it washed but I had it cleaned earlier that day. Could not be happier with the service. More

poor workmanship, unethical recommendations We own a 2008 BMW 128ci...soft top around the rear glass failed. This dealer replaced the top for the cost of about $2200 in 09/2014. Had the return t We own a 2008 BMW 128ci...soft top around the rear glass failed. This dealer replaced the top for the cost of about $2200 in 09/2014. Had the return the car for repair to the top in 05/2015 due to poor installation. Had to return it again in 05/2016 again for poor installation and re-do what was done the previous year. Completely unacceptable....if the replacement had been done correctly in the first place, would not have had to return twice to have that job repaired....poor workmanship. Unethical recommendations...they suggested a number of things needed to be addressed...total cost almost $2000 if done. We decided to have their suggestions looked into by reputable third parties...nothing needed was wrong or needed to be done. Total cost....$0... this dealership service department was making suggestions for unnecessary work to be performed...if you are not absolutely sure what needs doing....take your car someplace else for verification. On a scale of 1 to 5...this dealer gets a ZERO....trying to cheat the public. Don't go there. More

Best Service Advisor EVER Carlos Munoz remains the most professional, competent and thoroughly helpful service advisor I have ever experienced in owning BMWs for over 40 years Carlos Munoz remains the most professional, competent and thoroughly helpful service advisor I have ever experienced in owning BMWs for over 40 years and multiple deakerships. Sarasota BMW has cared for my BMW for 5 years and I have ALWAYS been able to count on Carlos for truly exceptional service on time--everytime. Carlos serves BMW with uncommon integrity befitting honor. THANK YOU CARLOS. I SALUTE YOU! More

Lots of people and activity but no real servicel This 3rd service appointment scheduled at 7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appo This 3rd service appointment scheduled at 7:15 took over 3 hours to fix what wasn't completed at the previous appointment a month ago . That appointment took over 2 hours and as I left the dealership at closing the service engine light was on which is why I returned. The original appointment was to replace a part which needed to be ordered and check over the car. although the check engine light was on at the time I was told they didn't see that and rather than wait I. Chose to return when the part was in. I've never experienced such a level of disregard for time. I will never return nor would I ever recommend this dealership. I have owned l BMW's and in the past have had nothing but prompt, efficient service. More

Great experiance!! I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me throu I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me through what I would have do to get a key made. Ben got the key to me the next day. I highly recommend this dealership as they seem to go above and beyond. Brooke W. Christopher 839 Isaac Shelby Circle East Frankfort Ky. 40601 More

Terrible Repair Service, 6 days for Diagnostics I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during th I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable. More

Poor, poor service I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never re I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to program the car garage door opener since I had been unable to do so. When I got the bill, there was a charge for $150 for this - that Derek said he wrote off because he "wanted to work with me on the price" for all the unexpected work. Good thing - because when I got home it did not work. I too had been thinking of buying a new car and considering a BMW. No way after that experience. More

Genius Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions abo Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions about the I Drive or other complicated systems, don't hesitate to make an appointment with Lisa. More

Outstanding Service at BMW Sarasota I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Servi I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Service Advisor always go above and beyond the call of duty. I have been a BMW owner now for over 12 years and in 2 different states. Recent dealings with Kyle and his team at BMW Sarasota have been outstanding. They are knowledgeable, thorough, honest and always accommodating, making an otherwise dreaded process (taking car for service) a pleasurable experience. More

My overall experience with BMW of Sarasota, both Sales & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sur & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sure I had all pertinent coverage for my best interest down the road, to my Service Advisor, Greg Jones, who caters to me, and treats me like a lifetime friend anytime I come in for a car wash, or oil change, etc., and finally to the Owner, Victor Young, who is the epitome of class, and this is reflected throughout his dealership and staff. Jason Rainone More