BMW of Sarasota - Service Center

Poor, poor service I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never re I took my used 325 (purchased from another dealer) in for 40K service. An oil change, brake fluid change and inspection, plus recall work. I never received a call unless I initiated contact, and even then it took multiple calls. Every time I did talk to Derek there was another " repair" recommended that was $400. After the battery replacement and new tire, enough was enough. They had the car for two days.... And the bill was over $1500. Two days, $1500, and not a single phone call I did not initiate. I had asked them to program the car garage door opener since I had been unable to do so. When I got the bill, there was a charge for $150 for this - that Derek said he wrote off because he "wanted to work with me on the price" for all the unexpected work. Good thing - because when I got home it did not work. I too had been thinking of buying a new car and considering a BMW. No way after that experience. More

Genius Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions abo Lisa the Genius at the dealership is fantastic. She really knows her stuff and has the patience to deal with us mortals. If you have any questions about the I Drive or other complicated systems, don't hesitate to make an appointment with Lisa. More

Outstanding Service at BMW Sarasota I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Servi I'd like to highlight my extremely positive experience with the Service Department at BMW Sarasota. Kyle Taber, Service Manager and Dean Harris Service Advisor always go above and beyond the call of duty. I have been a BMW owner now for over 12 years and in 2 different states. Recent dealings with Kyle and his team at BMW Sarasota have been outstanding. They are knowledgeable, thorough, honest and always accommodating, making an otherwise dreaded process (taking car for service) a pleasurable experience. More

My overall experience with BMW of Sarasota, both Sales & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sur & Service, was nothing less than exceptional!!! From my starting point with my F&I Manager, Tammy Saylor, who is extremely knowledgeable and made sure I had all pertinent coverage for my best interest down the road, to my Service Advisor, Greg Jones, who caters to me, and treats me like a lifetime friend anytime I come in for a car wash, or oil change, etc., and finally to the Owner, Victor Young, who is the epitome of class, and this is reflected throughout his dealership and staff. Jason Rainone More

I would absolutely recommend purchasing a car from BMW of Sarasota. The service at this location is far superior to other BMW locations that I've experienced. I purchased my vehicle from this location, but h Sarasota. The service at this location is far superior to other BMW locations that I've experienced. I purchased my vehicle from this location, but had an issue and needed service while in Orlando. When the local Orlando dealership gave me problems and refused to rectify the situation to my satisfaction, Emilio had a car delivered to me from over 2 hours away to use while my car was being repaired. The service and quality that I believe I receive from BMW of Sarasota can't be matched. Thanks to Emilio and everyone at BMW of Sarasota! More

It is unfortunate the car industry still has the stigma attached of consistently being an unpleasant experience. At BMW of Sarasota, Kyle Tabor serves as the blueprint of the next generation of customer se attached of consistently being an unpleasant experience. At BMW of Sarasota, Kyle Tabor serves as the blueprint of the next generation of customer service. My experience with him was enjoyable and informative. His genuine passion for the brand and what he does is clear from the moment you meet him. Not only would I recommend him I would demand those close to me to seek him out exclusively. Kyle is the kind of management that helps define a dealership. I know it's time for a new 7 series and because of Kyle my search begins with BMW of Sarasota. More

Great customer service from Melanie in the service department. She is organized, informative, and pleasant to work with. Melanie is an asset to your team at BMW of Sarasota! department. She is organized, informative, and pleasant to work with. Melanie is an asset to your team at BMW of Sarasota! More

Our vehicle was towed to BMW of Sarasota. Melony Fogelstrom went beyond expectations in getting our car serviced in a timely manner. We have used this dealership for past car services. Our level of Fogelstrom went beyond expectations in getting our car serviced in a timely manner. We have used this dealership for past car services. Our level of satisfaction is so great that we purchased a new 2014 BMW just days ago from this dealership. Craig Zendzian More

I had a situation with a wheel warranty that was supposed to be cancelled within my free look period. When I discovered it had not, Tammy stepped in and did what was needed to get me my credit applied, even to be cancelled within my free look period. When I discovered it had not, Tammy stepped in and did what was needed to get me my credit applied, even though it was well beyond the free look. I certainly appreciated her efforts. More

My father had a positive experience purchasing a 330ci from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled th from BMW of Sarasota in 2002. Therefore before purchasing my M3 I decided to take the car to them for a pre purchase inspection (PPI). I scheduled the PPI a week in advance, when the car was delivered they had no record of my appointment. I was charged $350 and told the car only needed maintenance in addition to repairs that I specifically pointed out to them. I like to DIY, so I decided to purchase the car, knowing that I can perform all the basic maintenance. Since taking possession of the vehicle I've discovered that the car has significant rust that is easily identifiable when the car is elevated. The previous owner told me that he installed HID fog light bulbs, resulting in dash warning lights. Turns out both bi-xenon lights are bad and the fogs are not the issue. When I elevated the car I found a cheap aftermarket ballast zip tied to the frame. I'm convinced they didn't even look at this car. I requested my PPI report on multiple occasions, I received nothing. I successfully disputed the credit card charge, but I lost $1000s repairing this car. John Tremble told that he personally inspected the under carriage while the car was on the lift ... I now know this was a completely dishonest statement. Do not have your car serviced here, especially if you didn't purchase a vehicle from them. More