BMW of Sarasota - Service Center

Extremely satisfied w/the service department. John Tremblay was my contact from beginning to end. My baby was towed to the dealer (would not start) and John went the extra mile taking care of her - he Tremblay was my contact from beginning to end. My baby was towed to the dealer (would not start) and John went the extra mile taking care of her - he ensured timely diagnostics and cost estimate. When I picked my vehicle up (after repairs), John made sure he spoke to me personally and ensured I was completely satisfied. I was also able to speak to one of the technicians that worked on my car, which was immaculate when I got it back! No doubt I will return to BMW of Sarasota for servicing of my vehicle and highly recommends them. Great job John, thanks - am giving your card to a friend who needs his BMW serviced!!! More

John Tremblay was very informative, thorugh and professional. He provided excellent service and was curteous. Additionally, he apologized and tried to repair my feelings of displeasure when I was professional. He provided excellent service and was curteous. Additionally, he apologized and tried to repair my feelings of displeasure when I was at this dealership 2 weeks ago. At that time I had an appointment to have my yearly maintenance (I do not put alot of mileage on the car each year). When I arrived for my appt. another service person said that I could not have service for another 2 weeks although I was given an appointment over the phone. Of course the other sales man explained to me why (I needed two more weeks before my year was up) but he did not make me feel that he cared about my inconvenience. John certainly did feel my frustration today. My question is, when I called to make the appt, why is the person on the phone not looking in the computor to see if my year is up. My paperwork stated that I way there in May of 2010. So I should have been alright with my appt. Aparently not. This is not good business. More

John Tremblay was very nice and explained all my options to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, he will call me and let me know the price BEFORE they do any work. I needed new front brakes - and it was all covered under my extended warranty. More

I brought our BMW in for service and the service advisor was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and withi was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and within the estimated time. This is a first class dealership with an excellent staff. J.W.Staudenmayer More

I went in for service and eveythinh was fast and easy. The entire staff was very nice and helpful. I am more than pleased with my visit. The entire staff was very nice and helpful. I am more than pleased with my visit. More

I have been a customer of BMW of Sarasota for over 5 years, following the purchase of a 330i. I have always received prompt, professional and courteous service from the entire staff of the dealership. years, following the purchase of a 330i. I have always received prompt, professional and courteous service from the entire staff of the dealership. However, I wanted to point out that Mr. Tremblay was my service advisor today, and went out of his way to ascertain any additional service needs I may have, offered me a beverage and kept me informed as to the status of the work being performed on my vehicle. Taking nothing away from the other service staff, I do want to express my appreciation for his efforts on my behalf. More

I recently moved to Sarasota from Princeton with my 10 year old BMW 740 iL. It was due for brake service, so I took it to BMW of Sarasota. It is a new facility with an exceptional commitment to customer year old BMW 740 iL. It was due for brake service, so I took it to BMW of Sarasota. It is a new facility with an exceptional commitment to customer service and satisfaction -- almost over the top. I give them top marks across the board. My only average rating is on price, which not surprisingly was high. My point of comparison is the family-owned and operated Kingston Garage near Princeton where I had previosly been having my BMW serviced. The Kingston Garage offered excellent service at lower prices, I suspect because they didn't have the overhead of a BMW dealership. I am nonetheless happy so far. More

I just want to say my service gentleman John who deal with me is a saint. I was in a foul mood the morning of my appointment and took it out on him. He kept his cool and treated me with the utmost respec with me is a saint. I was in a foul mood the morning of my appointment and took it out on him. He kept his cool and treated me with the utmost respect. The next day I went to get my vehicle and he still was extremely nice to me. I apologized to him for my behavior the day before and still feel badly about the way I acted. Great guy, John. Eric in the rental car department was sooo kind and helpful as well! More

John did a very thorough job with our service appointment. He went out of his way to inform us of the service details. Every thing was done in a proessional manner. He also helped us make an appointment. He went out of his way to inform us of the service details. Every thing was done in a proessional manner. He also helped us make an appointment to fix some problems with the leather trim on both the passenger and drivers side doors. Allan Smith More

I had a problem with my 750 LI and they were insistent that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happenin that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happening with the car. They gave me an estimated time to resolve the problem and when it went over the time they explained why. The service Manager drove the car with me so that he could understand where the problem was with the car. They were in constant communication with BMW Corporate to solve the problem. More