BMW of Sarasota - Service Center

Exceptional Service This was my first visit to Sarasota BMW and Carlos made the entire visit very easy. From explaining the wait while they diagnosed the problem to nail This was my first visit to Sarasota BMW and Carlos made the entire visit very easy. From explaining the wait while they diagnosed the problem to nailing down the issue. Plus he went above and beyond and got all 6 cylinders replaced instead of just the bad one. I appreciate all he did for me. Cheryl Holtham More

Excellent customer service. Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s t Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s the BEST service advisor. I dropped off my X1 on a Saturday. Since I thought my car was going to be ready the next day, I left my work badge in the car. There was a part they still needed so I could pick up my car on Sunday. It was going to take several days for the part to arrive. I called first thing Monday morning to ask if there was anyway I could have my work badge delivered to me. I work for the school board and I go to several schools every day. For security reasons I must have the badge. Loraine, went out of her way to help me get the badge. She found out that one of the service engineers, Carlos lives near me. She assured me I would get my badge that evening. Sure enough, after work Carlos delivered the badge to me. THANK YOU Loraine and Carlos! More

Exceptional service advisor Fernando is the #1 Service Advisor of all times. He's always there to assist me with any problems my vehicle might be having. He's attentive and very Fernando is the #1 Service Advisor of all times. He's always there to assist me with any problems my vehicle might be having. He's attentive and very helpful. Anytime I have to take my X5 in to get checked he gets me in and out very quickly. Always take care of me and puts me in loaner car. I appreciate everything he does for me. He's very knowledgeable at his job. I'm more than satisfied with his customer service. He's EXCEPTIONAL!! More

Another great experience at BMW Sarasota The console info screen on my 2014 320i went out suddenly, so I booked an appointment. I was assigned Judy Owens, who is relatively new with the deale The console info screen on my 2014 320i went out suddenly, so I booked an appointment. I was assigned Judy Owens, who is relatively new with the dealership, as my service advisor. She is friendly, detailed and efficient!! Knowing the issue might require time to diagnose, Judy promptly got me into a loaner car and had me on my way. By late afternoon, the issue had been identified and corrected. Judy is another fine addition to an excellent dealership. I also am pleased that, at the advice of Finance Manager Jesus Castillo in 2017, I had purchased the Platinum Warranty, under which this repair was covered. More

Extremely good service The service was both extremely good and efficient.. my service advisor was extremely good and continued to give me updates on where they was with my c The service was both extremely good and efficient.. my service advisor was extremely good and continued to give me updates on where they was with my car.. her name that I wanted to recognize was Judy ( sorry lost her card for last name) she was extremely polite and efficient.. More

Great customer service Working with Fernando Becerra has been outstanding. He is kind and considerate.. Explained everything to me. In my books he is a number one BMW empl Working with Fernando Becerra has been outstanding. He is kind and considerate.. Explained everything to me. In my books he is a number one BMW employee. More

Once again Fernando was a god-send. Fernando is a true gift from heaven. He helped me with the problem that I had with my check engine light being on. I brought the car into the shop w Fernando is a true gift from heaven. He helped me with the problem that I had with my check engine light being on. I brought the car into the shop without an appointment and within 30 minutes; I was out the door with a loaner and a promise that he would call as soon as possible. He call later that evening and told me what was wrong and how much it would cost and how long it would take. He had everything done ahead of time and I came to the shop and picked the car up on Saturday and the price was as quoted. More

Thorough and smooth service experience Good experience all around. Very helpful service supervisor. Took care of everything. Mechanics did a very thorough job of examining car for any is Good experience all around. Very helpful service supervisor. Took care of everything. Mechanics did a very thorough job of examining car for any issues needing to be addressed. More

BMW X3 Oil Service Very professional from greeting to departure. Did only what I asked and did not try to sell me on other services. On completion of service provided me Very professional from greeting to departure. Did only what I asked and did not try to sell me on other services. On completion of service provided me with a verbal status and personally walked me to my car. More

Great service The service at BMW is impeccable. They truly understand customer service and are excellent at hospitality. My service advisor, Fernando, was extremel The service at BMW is impeccable. They truly understand customer service and are excellent at hospitality. My service advisor, Fernando, was extremely helpful through all my maintenance and repair issues. More