BMW of Sarasota - Service Center

BMW part replacement service. Valentina helped me with getting two parts replaced in my 6 series BMW. She kept me informed of the progress and service was completed at an appropria Valentina helped me with getting two parts replaced in my 6 series BMW. She kept me informed of the progress and service was completed at an appropriate length of time. More

Emergency door/gas cap locking issue. Door actuators (2) malfunctioned leaving us with no door access and manual re;ease of gas paanel. Repairs were completed as quickly as possible and p Door actuators (2) malfunctioned leaving us with no door access and manual re;ease of gas paanel. Repairs were completed as quickly as possible and professionally. How is it that the two employees most responsive are not listed below.. For me, they were the face of the dealership. More

Scheduled Maintenance Great experience! My service advisor, Seth, was very knowledgeable, interested, interactive and courteous. The dealership itself is beautiful— great p Great experience! My service advisor, Seth, was very knowledgeable, interested, interactive and courteous. The dealership itself is beautiful— great place to wait for car services. Definitely will return. More

Great service Seth and team did a wonderful job. Thanks The vehicle was turned around quickly and the troubleshooting was accurately performed. My loaner was well Seth and team did a wonderful job. Thanks The vehicle was turned around quickly and the troubleshooting was accurately performed. My loaner was well maintained and provide for a way to continue my day while work was being performed More

Efficient and friendly Everyone was extremely professional and very friendly. I was informed very clearly as to how long the service would take and when something unexpected Everyone was extremely professional and very friendly. I was informed very clearly as to how long the service would take and when something unexpected showed up, I was given a rental car (no charge). Everything proceeded quickly and efficiently. The same occurred the next day when I returned the rental and picked up my car.... the whole process took about 10 minutes. More

Very dissatisfied We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arri We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arrived at 1:34 PM (appointment was at 1:30 PM). Initially approached by one representative, told them I had an appointment and was expecting a loaner. Ten minutes later another person approached and we told them the same information. They asked me to wait in the waiting area and I informed them that was not possible since I had an infant in the car with me. Finally at approximately 2:10 pm ( more than 30 minutes of waiting in my car in the drive up bay), they brought up a loaner car at which point we started transferring our personal items. During this process they informed me that the car would not be ready until 5 PM.. 3 hours later for an oil change. I asked if I could pick it up any earlier and the answer was no. I asked if I could pick it up later than 5PM and they said that they were closed after 5 PM. In other words, I can only pick it up right around 5 PM or come back the next day. This should have been communicated more clearly to the customer. In between the 30+ minute wait time and the inflexibility of the pick up time, I would rate this a very poor experience. I am a first time BMW owner and never had anything near this type of issue with Lexus or Porsche. We left very frustrated and now need to reschedule another time to come back in. More

scheduled service excellent service, answered all questions. I was asked many times while waiting in the lounge if I was being taken care of. Everyone was friendly an excellent service, answered all questions. I was asked many times while waiting in the lounge if I was being taken care of. Everyone was friendly and inquired if I needed or wanted a drink or snack. More

You Did What You Could! Thank You for your Help! I live in Miami, I had my Mini serviced before a trip. I made it to a sarasota exit, when I realized my care was smoking very badly and having proble I live in Miami, I had my Mini serviced before a trip. I made it to a sarasota exit, when I realized my care was smoking very badly and having problems running ..... You all cleaned up around everything and ordered a new oil cap which Miami dealer forgot to put back on the car. However the other dealer in miami would not let you finish cleaning it up correctly to remove all the oil ..... The service I received from the people at BMW Sarasota was very friendly and very helpful in trying to help me and be the go between. We did make it back to miami, eventually and they took the engine apart and cleaned everything ... but sad to say, it is not the same. :( More

X5 check light Seth quickly had the service team diagnosis the problem and ordered the necessary part. The car was ready the next day, on time, as promised! Communic Seth quickly had the service team diagnosis the problem and ordered the necessary part. The car was ready the next day, on time, as promised! Communication throughout the process was excellent! More

Outstanding in all aspects The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great More