BMW of Sarasota - Service Center

Once again, an abysmal experience The lack of competence and urgency of this place is stunning. At this point, really a last resort service only. An all but good experience. Some effor The lack of competence and urgency of this place is stunning. At this point, really a last resort service only. An all but good experience. Some effort made, but not sufficient. More

Brake and Oil change Lewis Mention was excellent in his advice and the work completed earlier than estimated. Still almost 2 hours and opted out of the car wash. Thanks L Lewis Mention was excellent in his advice and the work completed earlier than estimated. Still almost 2 hours and opted out of the car wash. Thanks Lewis More

Quick results for unknown problem Had an unknown issue with my X3 and it was corrected quickly and with friendly service. We were given a loaner vehicle while my X3 was in shop and loa Had an unknown issue with my X3 and it was corrected quickly and with friendly service. We were given a loaner vehicle while my X3 was in shop and loaner was compatible to our own vehicle. More

Maintenance appointment Pleasurable and efficient experience. I was greeted promptly and taken care of, my vehicle was ready prior to the 2 hour timeframe that was given!! Pleasurable and efficient experience. I was greeted promptly and taken care of, my vehicle was ready prior to the 2 hour timeframe that was given!! More

AC mystery solved! My AC system started behaving strangely - fans working sometimes and others not etc.. Tech quickly determined there was a bulletin about the problems My AC system started behaving strangely - fans working sometimes and others not etc.. Tech quickly determined there was a bulletin about the problems and a software update was needed. Problem appears to have been quickly resolved. More

Service center survey very Very disappointed with two visits for work on our certified purchase.. Both times service had no record of our appointment. Service tech said the pers Very disappointed with two visits for work on our certified purchase.. Both times service had no record of our appointment. Service tech said the person who was to work on our tire rims was not in when in fact he was there. It appeared that there was too much confusion about our service appointment and so much wasted time. A two to three hour Job turns into five hours of our waiting in confusion mode. The sales part of our experience was top shelf. The service was very disappointing both times More

You can’t find better service anywhere else! The people who work at this BMW dealership are the most professional people I have ever dealt with,with any car I have ever owned. The building is im The people who work at this BMW dealership are the most professional people I have ever dealt with,with any car I have ever owned. The building is immaculate, and the experience they provide in the waiting room is superior. I bought my car in NY and that dealership can’t hold a candle to this one. More

The best BMW experience so far!!! Fernando Santori has been the best Assistance Service Manager ever! He went far and beyond with his job and make me feel like family. That’s something Fernando Santori has been the best Assistance Service Manager ever! He went far and beyond with his job and make me feel like family. That’s something incredible that we don’t usually experienced anywhere. For all that and more, no mather if I have to travel from Gainesville to Sarasota, I’m going to make BMW of Sarasota my home. Super happy client!! Thanks for everything Fernando. More

Great service!! A+++ service department, friendly and always willing to please!!! They have very high attention to detail. That is some of the reasons I am a return c A+++ service department, friendly and always willing to please!!! They have very high attention to detail. That is some of the reasons I am a return customer. More

Smooth as silk! Fernando made things extremely simple. We were in, sent for breakfast, picked up and were driving away in less than 2 hours. Great service. Thanks. Fernando made things extremely simple. We were in, sent for breakfast, picked up and were driving away in less than 2 hours. Great service. Thanks. More