BMW of Sarasota - Service Center

Professional service . dI did have difficulty calling in for a service appointment. I called from 8:30 to 10 AM - at least 5 different times, and the phone was not answere . dI did have difficulty calling in for a service appointment. I called from 8:30 to 10 AM - at least 5 different times, and the phone was not answered. No person, no automated answering service, nothing. I waited and called back around 11 AM and was able to get through. More

Excellent Setvice and Customer Service I am very thankful for my service advisor Maria Lizardi because she is a conscientious person and professional. Me. Maria has excellent customer s I am very thankful for my service advisor Maria Lizardi because she is a conscientious person and professional. Me. Maria has excellent customer service skills , is friendly , and will go above and beyond to ensure the work is done right . She is an ssset to BMW More

Service dept The best costumer service there is. Kudos to Fernando for going the extra mile. I travel from Tampa to Sarasota for this reason and will certainly get The best costumer service there is. Kudos to Fernando for going the extra mile. I travel from Tampa to Sarasota for this reason and will certainly get my next vehicle from this dealership More

BMW X5 Service My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks th My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks that were done and got me on my way earlier than expected. More

Oil change My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. More

Nail in tire so took in for replacement Our X5M was taken in for a tire replacement because of a nail in the tire It was taken in on Friday and scheduled to be picked up Saturday morning. Our X5M was taken in for a tire replacement because of a nail in the tire It was taken in on Friday and scheduled to be picked up Saturday morning. When we arrived we had to wait 1-1 1/2 hours for the car and then when we checked the tire on Sunday we still had the ORIGINAL TIRE WITH A NAIL IN IT. How pathetic is that?????? More

It was great The dealership was attentive to my needs and the end result met my expectations. I would recommend BMW of Sarasota as a great stop for all of my autom The dealership was attentive to my needs and the end result met my expectations. I would recommend BMW of Sarasota as a great stop for all of my automotive needs. More

Awesome Everything start to finish was pleasant and first rate. From the moment I was greeted by an “ambassador” as I drove my car in, to the vehicle checkin Everything start to finish was pleasant and first rate. From the moment I was greeted by an “ambassador” as I drove my car in, to the vehicle checkin procedure, the waiting area, checking out after service, the complimentary car wash... More

Maria is outstanding Maria has been our contact person since I bought my car (2013). She has always been outstanding. Tim was VERY helpful when I had trouble connectin Maria has been our contact person since I bought my car (2013). She has always been outstanding. Tim was VERY helpful when I had trouble connecting my new phone to Bluetooth. More

Seth Rodgers I had the fortunate experience of meeting Seth in November and again just recently. On both occasions he was courteous and professional. Because of I had the fortunate experience of meeting Seth in November and again just recently. On both occasions he was courteous and professional. Because of Seth and your extraordinary service department, I would be inclined to buy my next vehicle from BMW of Sarasota. My local dealer, BMW of Toledo, could learn a lot from your service staff. Thanks you for making a potentially miserable experience a productive and enjoyable one. You are to be commended. More