BMW of Sarasota - Service Center

Long on refreshments Short on repair service! I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave th I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave the attendant(person #1) information and went inside. Later I was greeted by another person (#2) who took me to her desk, asked more questions and mentioned that the person (#3) who would be taking care of me was in a meeting! I sat in the "waiting" area. After one hour I went back to person #2 and asked what was going on? Finally person #3 was ready to speak to me. She would go check with the mechanic. I was also informed it would be a $95 charge for the diagnostic to determine the issue. At 5:30 (I had a 4:00 appointment) it was determined that I needed a clamp for a hose connecting to the engine and the part would have to be ordered. I would be called about the price of the repair, etc. I was presented a bill for $113.86!!! On Tuesday a message was left on my phone by person #3 to the effect that we don't have an electronics catalog for Minis here and wondered if I was going to the Mini Dealer anytime soon?? Why would I do that since I came to BMW after receiving a flyer saying you fix Minis? The Mini Dealer is in Fort Myers. Why would you charge me for a diagnostic if no repair was intended? I request a REFUND on the $113.86 since I now still have the issue I came in to your dealership for and will seek repair elsewhere. All of the Glitz and Glitter in your showroom and the dozens of staff I had plenty of time to observe did not resolve the issue at hand very disillusioned! More

Super Adviser We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. was able to work with my extended warranty company and changed the coil for only the deduct able. I would highly recommend not only this BMW dealership for service, but Valentina Lizardi was super, went out of her way to help, and ensured I was kept informed throughout the day as to what was happening. More

Great Communication & Service. I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed out a few important items that I was unaware of. So Carlos get's an A++ from me. Thank you Carlos. More

Great Service Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for fu Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for future service. More

Replaced car battery Contracted my BMW advisor Carlo Munoz about my 2013 BMW 328i having trouble starting my car. He set up an appointment for the next day to have a new b Contracted my BMW advisor Carlo Munoz about my 2013 BMW 328i having trouble starting my car. He set up an appointment for the next day to have a new battery installed right away. Very happy with the staff and service at the dealership in Sarasota. More

It took an hour just to drop off the car! They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times I had an appointment and had arranged for a car to drive while my car was being repaired. I takes over an hour to drop off your car!!! I was 5 minutes early for my 10:30 appointment I was met at the garage entrance by an individual that confirmed my appointment. I was instructed to drive up to the service desk area and drop off my keys. After dropping off my keys I was to go into the showroom waiting area and my service adviser would be with me shortly. After waiting about 30 minutes I went out to the service desk and asked where my adviser was, they said she was checking out my car. I was sent to wait in her office. A few minutes later she arrived and we discussed my service. My appointment was made for a Thursday so I could get the dents in the car repaired under my dent and ding policy with the dealer. The service adviser who I make the appointment when I mentioned I wanted to get this done in addition to the regular service said if we did the appointment on a Thursday the could do both services. When I mentioned this to her she said they are not there on Thursday, the people who make the appointments do no know the schedule, Once we completed the check in process the service writer took my license and insurance card and told me to go back in the showroom and wait and the Loner car individual would be with me shortly. about 10 minutes later I signed the papers for the car and was told to wait again while she got the car. 15 minutes later I see her outside looking around, I went out and we waited for the car to be ready. This is not acceptable and has happened on the prior occasion. It took me over a hour to drop off my car. I also arrange service for an Audi in Sarasota and a Mercedes their check in procedure is much quicker. I will not purchase a BMW in Sarasota again due to this problem. I have expressed this opinion with others and they agreed, More

Battery Chexk Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the on Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the only place I would consider having my car serviced. Hands Down the BEST! Highly recommeded! More

Friendly service Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at my last oil change. This is a procedure that many oil change companies use. Your tech insinuated that this was something he had never seen before and was afraid to do the oil change! More

great service and helpful advice service is excellent and my service advisor provides helpful advise from my service advisor. the department head of service, Greg, is the best i hav service is excellent and my service advisor provides helpful advise from my service advisor. the department head of service, Greg, is the best i have ever dealt with from any BMW (or other) dealership. thanks. More

Great service Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. More