BMW of Sarasota - Service Center

Generally good. Need to work on calling people back. Spots of what appears to be wax left on car, could not remove completely. Sloppy job. Wax in hard to reach places. Blemishes on finish. Not thrilled. Spots of what appears to be wax left on car, could not remove completely. Sloppy job. Wax in hard to reach places. Blemishes on finish. Not thrilled. More

Excellent service. Went out of his way to provide 1st class service. Contacted me with status report and when the car was ready. Much appreciated. class service. Contacted me with status report and when the car was ready. Much appreciated. More

All service items addressed satisfactorily and as discussed. Carlos kept me updated as to the progress of the work throughout the entire time I waited in the customer waiting area of the dealership. discussed. Carlos kept me updated as to the progress of the work throughout the entire time I waited in the customer waiting area of the dealership. More

Carlos Munoz was great to work with during my BMW repair. He did an excellent job of keeping me informed and explaining what was found and needed repair. He did an excellent job of keeping me informed and explaining what was found and needed repair. More

Great service! Carlos was awesome to work with. BMW of Sarasota has the absolute best service department out there. Carlos is so good he should run for President of the United States. No one else would st Sarasota has the absolute best service department out there. Carlos is so good he should run for President of the United States. No one else would stand a chance! More

My emergency visit to BMW of Sarasota was as good of an experience you could have. Tiffany was a great Service Advisor who worked hard on my behalf. The video detailing the issues with my BMW was excelle experience you could have. Tiffany was a great Service Advisor who worked hard on my behalf. The video detailing the issues with my BMW was excellent and helpful to me to understand what repairs were necessary. More

Excellent service. Had a bit of an issue with the next service showing in vehicle. It is incorrect. I sent an email to Carlos & he told us to come back & it would be corrected. Carlos looked after us in a service showing in vehicle. It is incorrect. I sent an email to Carlos & he told us to come back & it would be corrected. Carlos looked after us in a very courteous & professional manner. More

Tiffany was friendly and did her job perfectly ! When I picked up my car she walked me out to it to make sure I was satisfied. picked up my car she walked me out to it to make sure I was satisfied. More

The system to have to wait for your advisor in my opinion does not work. I waited for over a 1/2hour to get my car. I only had the oil and air filter changed. I came to get the car, car was read opinion does not work. I waited for over a 1/2hour to get my car. I only had the oil and air filter changed. I came to get the car, car was ready, the advisor was busy. I finally found someone to ask to please get my car. They did. No need to wait like that. It was not the associate's fault but your methods fault. More

Cumbersome servers check in process. Don’t provide loaner cars. Car wash cost you another hour and a half Worst service process of any dealer I have ever been to cars. Car wash cost you another hour and a half Worst service process of any dealer I have ever been to More