BMW of Sarasota - Service Center

Nice and clean. The waiting area could be bigger and better stock. Otherwise, good. - The waiting area could be bigger and better stock. Otherwise, good. - More

Warranty work done at no charge exactly on time, including a free car wash. Excellent. including a free car wash. Excellent. More

She's handles xxxx and follows through. She's awesome. She's solution oriented and communicates well when I have service appointments. She's awesome. She's solution oriented and communicates well when I have service appointments. More

Great. !! Has mobile service which I love. Tech was great, friendly too. Definitely recommend again !! Has mobile service which I love. Tech was great, friendly too. Definitely recommend again More

Always a pleasure to go there. Everyone is so friendly and helpful. Also love the snacks they provide and the TV in the waiting area Everyone is so friendly and helpful. Also love the snacks they provide and the TV in the waiting area More

My husband asked why I was going back there for a recall when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and afte when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and after the hour that I waited, the car wasn't even washed. For the brake recall, the service portion of the experience was good, but from the start it did not go smoothly. When I arrived for the scheduled appointment, the person who scheduled my recall didn't indicate that as the reason for my visit. All I really needed to do was get a loner, since they did not have the parts for the recall and it's something that would require more that one day to complete. That was frustrating. My expectation was that my car would get serviced. After meeting with the advisor, I waited in the lobby area as instructed (waiting to get the loaner) for over 20 minutes with no response from the Hertz team, so I inquired again as to whether or not I was in the correct area. Finally someone came. They of course do not provide BMW vehicles, and I was offered a Kia, a Chevrolet, or a Nissan, so I took the Nissan. After the paperwork was completed, the Hertz team member instructed me to wait at the end of the driveway, and he would bring the car right out. This is a hot day in Florida, and I stood out there for over 20 minutes. As I was waiting, I could see the Hertz team member over at the car wash washing the car. When he did arrive with the rental, I asked him why he didn't let me know that he needed to wash the car and his response was "well I didn't want to give you a dirty car". I indicated that perhaps he could have just let me know that he needed to wash the vehicle, and for me to wait in the indoor lobby waiting area; his response to this was, emphatically, "well, you didn't have to wait in the sun". When I got into the car it wreaked of pot, and for the 4 days that I drove it, both my husband and I had a headache. When they called to tell me that the vehicle was ready there was no explanation as to what work was completed on my car. Will not go back to this dealership, 2 bad experiences is enough. This is not the level of service that I expect at a BMW dealership. More

The services were not just fast, they were exceptional. My advisor, Maria, displayed a high level of professionalism and friendliness. She genuinely treated us as individuals, making the experience truly m My advisor, Maria, displayed a high level of professionalism and friendliness. She genuinely treated us as individuals, making the experience truly memorable. More

Always great experience ! Maria Lazardi always takes care of me there , for years now ! Very satisfied! She's great ! Maria Lazardi always takes care of me there , for years now ! Very satisfied! She's great ! More

The service was good and Brooke was very nice. We did have to sit around there for four hours for an oil change. That seems rather excessive. I would’ve rather paid and gone to Jiffy Lube. We did have to sit around there for four hours for an oil change. That seems rather excessive. I would’ve rather paid and gone to Jiffy Lube. More

As always Carlos took care of me and my vehicle. The video report from the mechanic is always good to see. The video report from the mechanic is always good to see. More