BMW of Sarasota - Service Center

I always receive excellent service every time I bring my car in for any reason. Thank you Carlos, Josh, and Lucy! car in for any reason. Thank you Carlos, Josh, and Lucy! More

I worked with Nick on my purchase of a 2015 428i convertible. Nick was great to work with, early on when I was considering the car (I live in Massachusetts and wasn't interested in flying to Saraso convertible. Nick was great to work with, early on when I was considering the car (I live in Massachusetts and wasn't interested in flying to Sarasota just to confirm my interest), I asked Nick to be "my eyes" and double check the condition of the car. He texted me a walkaround video of the car. Eventually we agreed on a price. Nick suggested Montway shippers and they worked out perfectly. I've delayed sending this review because, unfortunately, which could easily have been missed, each hinge cover was partially unattached and neither could be fixed without getting hinge covers and the necessary clips to do the repair. I discussed this situation with Nick. He worked with the used car manager and they shipped to me the COMPLETE set of mouldings/covers, and HINGE ARMS, for each side. Now that the parts are actually at my home, I felt it was appropriate to review the entire experience. I will need to spend some money to get the parts covers and clips installed, and to paint the covers which come primed only, but Nick went to bat for me in a situation that was a bit unfortunate for both the dealership and me, but he did his best to right it. The next time I look online for a used BMW, I will be sure to include BMW of Sarasota in my search. Thank you Nick! More

Greg Jones and the service team consistently provide excellent customer care no matter what model of vehicle. excellent customer care no matter what model of vehicle. More

Maria was prompt, courteous, highly professional, and did a great job of communicating with me every step of the way. Five stars! a great job of communicating with me every step of the way. Five stars! More

Excellent service as always. Thank you Carlos! I always receive excellent service when I bring my car in for any reason. Thank you Carlos! Thank you Carlos! I always receive excellent service when I bring my car in for any reason. Thank you Carlos! More

Item was taken from my vehicle and I left my center console closed on purpose and when I received my vehicle center console was open and it looked like they scrummaged through my vehicle quickly. console closed on purpose and when I received my vehicle center console was open and it looked like they scrummaged through my vehicle quickly. More

Went out of his way to get the work done in the most efficient way possible and most convenient to me. efficient way possible and most convenient to me. More

Great service and customer service work completed in a timely manner as service advisor promised timely manner as service advisor promised More

Great 👍 Service and Service team they were a pleasure to work with. Making an appointment was fantastic. work with. Making an appointment was fantastic. More

I always received the best care when I go to BMW of Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great Sarasota. They thoroughly check my car out to make sure that when it is returned to me, everything needed has been addressed. Thanks for taking great care of me Andrew and Paula! More