BMW of Sarasota

Excellent Thank you so much to all the wonderful people who work there. Such friendly and helpful people. I'm so glad I had the pleasure to deal with everyone Thank you so much to all the wonderful people who work there. Such friendly and helpful people. I'm so glad I had the pleasure to deal with everyone there. True professionals. Keep up the good work. Thank you More

Honor from a car dealer?????? Yeah Right !!!! We are not your typical high end car dealership customer but it made no difference to anyone that we have dealt with. These guys are true professiona We are not your typical high end car dealership customer but it made no difference to anyone that we have dealt with. These guys are true professionals in a business where soooooooo many are not. We were in a tight situation as i sold my wife's car the day before and the deal i had worked out for her new vehicle fell thru. So now i need to find a good convertible with low miles but at a good price and that is exactly what i found at BMW of SRQ. With the exception of a few minor details, this car was in immaculate condition but i was told that anything that would be found wrong would be corrected immediately. We took the car home but found a somewhat more major issue and brought it back the next day. We received a call and were told that this issue could not just be fixed to their satisfaction so they made the choice to replace the entire set of components (at a cost of several thousand dollars). This took their deal and absolutely killed any of their numbers but that made no difference. When they could have easily done and ok job and just given me the car back and said see ya', they chose to lose money to stand behind their word. One word......Honor. This is the rare experience of Honor and standing behind your word in a world that easily dismisses such things. Would i recommend BMW of Sarasota, ABSOLUTELY !!!! Will i buy my next car from BMW of Sarasota...... Darn right, and the next and the next. More

Best used car purchase By far the best and easiest car buying experience I've ever had. Robert Real was our salesmen and was straightforward, knowledgeable and attentive. H By far the best and easiest car buying experience I've ever had. Robert Real was our salesmen and was straightforward, knowledgeable and attentive. Highly recommend! Purchased a used truck that was competitively priced and very clean. Buying Process was quick and easy. Thank you to Robert Real and Mike Savage for a great experience. More

Amazing We Recently Were in the market for an X3 and also an X5. We came into the Dealership and had some troubles with another Client Advisor, But then heard We Recently Were in the market for an X3 and also an X5. We came into the Dealership and had some troubles with another Client Advisor, But then heard Ms. Naycolle Wright next to us. We knew we wanted here to be are client advisor, set up an appointment to see her and was instantly sold. She is an amazing Client advisor and she knows everything about the BMW Brand. If you deal With BMW of Sarasota, See Naycolle. You will be very pleased, She explained the Performance Center Delivery Program which we choose to do an was an amazing experience to go on the track and see what there cars can do. An Amazing Experience. More

Its nice to do business in your hometown. I recently purchased a new 2 series BMW from this dealership. It was a pleasant buying experience from test ride to pickup. It all started with NayCol I recently purchased a new 2 series BMW from this dealership. It was a pleasant buying experience from test ride to pickup. It all started with NayColle Wright, client advisor, through the pickup of the vehicle. She knew the product very well. Had all the answers to my questions and never put pressure on the customer for the sale. You just knew that you would purchase the auto from her. Other folks involved in this sale were Emilio Torres, sales mgr. and Jasmine Ingram, technology expert for all that goes on in the vehicle. More

A New Auto Buying Experience Recently purchased a 2015 428i gran couple for my wife. After getting over the best auto purchase experience ever I decided to trade in my vehicle and Recently purchased a 2015 428i gran couple for my wife. After getting over the best auto purchase experience ever I decided to trade in my vehicle and lease a 2015 228ì convertible. What prompted me to make two deals in 5 weeks were first of all the quality of the vehicles and the deals arranged. Naturally that would not have happened without the expertise of the dealerships representatives. Our salesperson Naycolle was outstanding. Product specialist Jasmine knows more about their products than the service people. Sales managers Emilio and Pete (the position I have found to be predictably offensive historically) were the professionals one would expect from such a dealership. I cannot imagine how anyone could have a negative buying here unless they themselves were the cause. More

My personal experiences with BMW of Sarasota My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her My client advisor, Ms. Naycolle Wright's knowledge of the BMW product instantly sold me. Her attention to detail and her demonstrated patience and her her unique customer skills kept my attention. I already knew the car that I wanted, but she went through all of her resources and found the car within a very short period of time. Amazing to say the least. More

Fine New Car Buying Experience! After not being able to reach a satisfactory deal on a new 2015 228i Coupe with this dealership, Emilio Torres, General Sales Manager for BMW of Saras After not being able to reach a satisfactory deal on a new 2015 228i Coupe with this dealership, Emilio Torres, General Sales Manager for BMW of Sarasota reached out to me a few days later and we agreed to a very fair deal for that car. Mr. Torres was calm, patient and compassionate of my situation. It was a pleasure buying a car from BMW of Sarasota and in particular, Mr. Emilio Torres. I was treated very well. Recommended!! More

Bought car off lease. Mostly smooth I bought our car off a lease. I agreed on a price with a salesman, and he added some charges at the last minute, which almost scuttled the deal. The m I bought our car off a lease. I agreed on a price with a salesman, and he added some charges at the last minute, which almost scuttled the deal. The manager stepped in and apologized, and ultimately accepted the earlier agreed price. He changed us to a different salesman, who was great, and really aimed to please. Transaction and vehicle certification went very smoothly, and I would shop there again. More

Terrible Repair Service, 6 days for Diagnostics I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during th I took my car for diagnostics on 01/21/15. Derrick the service agent did not give me an update or return my call untill 01/26/2015. I called during the weekend and i was put on hold for an hour by a lady at service. She then hung up on me while still on hold. When i called back, service was closed. When Derrick finally returned my calls he was rude and kept telling me over and over that I could not tow the car without paying for it (You can call someone a thief without uttering the word thief.). He repeated this several times when he called me back yesterday and today. I spoke to the service manager Kyle on 01/26/2015 and I complained to him about Derrick's lack of customer service and the fact that I had missed several days of work. I also told him that his agent was rude. Kyle promised to call me the next day with a resolution. 01/27/15 Derrick returns my call and tells me that he has the same position as Kyle and he can make the same decisions. He also tells me that he kept me posted. I asked for Kyle and he told me he was unavailable. More