BMW of Sarasota

Great experiance!! I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me throu I lost my BMW key in Valdosta Ga and had to rent a car to finish my trip to Manasota Key. I contacted Ben and Travis in parts and they walked me through what I would have do to get a key made. Ben got the key to me the next day. I highly recommend this dealership as they seem to go above and beyond. Brooke W. Christopher 839 Isaac Shelby Circle East Frankfort Ky. 40601 More

New car sales people do not respond We are going on our 8th BMW auto and the lease is about to expire. We used SRQ BMW for service since our move to the area with good results. Friends We are going on our 8th BMW auto and the lease is about to expire. We used SRQ BMW for service since our move to the area with good results. Friends told us to buy new from Lakeland BMW since SRQ BMW was difficult to deal with. Using a reference from a neighbor, contacted NayColle Wright and left a message. Got a response 4 days later. She promised to follow up with information on cars available, contact information and options to lease or buy. 5 days later no call back. Another sales person called after my wife received a follow up survey from BMW USA on our experience with NayColle. Talked to another friend who tried to buy from SRQ BMW and has issues. I asked who he talked to and the response was NayColle Wright. We have started to look at Lexus and will be contacting Lakeland BMW for a quote. Don't waste your time with SRQ BMW for a new car, they must have too much business already. Very disappointed! More

More than professional My relationship with this dealership began almost 4 years ago, when I moved here from NYC. I arrived in my BMW and wanted to establish initial contac My relationship with this dealership began almost 4 years ago, when I moved here from NYC. I arrived in my BMW and wanted to establish initial contact for regular service. I've just purchased my second vehicle two days ago and I am very pleased. More than being professional, these THREE team members and my service supervisor have ALWAYS been very supportive and patient with me. They are the BEST and this dealership is lucky to have them! More

Amazing experience, excellent service We had the most pleasant experience with NayColle Wright, clients advisor, she gave us the most unimaginable test drive, her knowledge of the vehicle We had the most pleasant experience with NayColle Wright, clients advisor, she gave us the most unimaginable test drive, her knowledge of the vehicle is exceptional. My husband came to inquire about a particular BMW, after that test drive,if he wasn't going to purchase the car I would have. That's how intrigued I had become, we came all the way from Wesley Chapel the traffic was awful she had a big smile on her face and a wonderful greeting. Brian and Tammy were amazing and helpful in every way possible, they assisted NayColle in providing us with the most outstanding car buying experience of our life. All this was done in about an hour from start to finish. This was phenomenal, BMW of Sarasota gave us the greatest customer service, it doesn't get any better than that, Job well done! More

Purchase of a 2012 Mini Cooper The salesman Richard Liammari was awesome to deal with from start to finish. This was my daughter's first car purchase of her own and Richard was very The salesman Richard Liammari was awesome to deal with from start to finish. This was my daughter's first car purchase of her own and Richard was very professional and accommodating. There was no pressure in any way even when the car was slightly over her budget. The dealership worked with us to what was a totally fair purchase for the vehicle. The financial manager was the exact same way and I will look to this dealership when I am in the market for another car. More

Friendly, Welcoming, Accommodating, Overall Excellent My boyfriend and I came in last week initially to ask some questions and get a feel for what we wanted. Eddie was most accommodating and really helped My boyfriend and I came in last week initially to ask some questions and get a feel for what we wanted. Eddie was most accommodating and really helped me to feel safe and comfortable in our decision. My boyfriend bought from this dealership previously and wanted it to be our first choice and for once I'm glad I listened ;) We made our choice and two days later with Brian, Eddie, and Jesus' help we had made the deal we wanted and felt 100% comfortable with the process. We are very thankful for the help, time, and effort from the staff and will continue to use their services for years to come. More

Excellent Transaction and Great Customer Service I traded in my old vehicle for a pre-owned vehicle I initially found online. I started the transaction via phone, and was able to get the majority of I traded in my old vehicle for a pre-owned vehicle I initially found online. I started the transaction via phone, and was able to get the majority of the details worked out before ever having to travel to the dealer. Once I set up a time to go in person, they had my new car ready to test drive and all staff were friendly and professional. They worked with me on trade value and pricing, and I drove off in a clean pre-owned car. If you need a new vehicle, give Jeffrey Mendez a call. More

Drove over two of the three plus hours to get a phone call.. We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill ou We went to their website and found a car we were very interested in. A gentleman called us and said he was internet supervisor. He asked us to fill out credit app to get approval before we made a 3+ hour trip to Sarasota. Approval was within minutes so we told him we would take it and head his way. After the phone call that it was sold, the used car manager called and apologized. He told to come on in and he would make it right. Needless to say, no go. He said he would pay for our hotel and meal, but again, nothing! Did however find a better deal and a dealership that did everything they said they would. Vista BMW sold us a certified 2011 with only 26k for less money, not a lot but a few hundred is nice. More

No response or followup Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and Inquired about a used car. No one follows up. After several emails that went unanswered, I emailed the President of the dealership my experience and the email was returned "undeliverable" I then emailed the Pre-owned manager and one other staff member and all three emails came back as undeliverable. It should not be this difficult! I took the email addresses right off of their website. I am redirecting my car search elsewhere. More

Best car purchasing experience I just purchased a previously owned car at BMW of Sarasota last week. It was by far the best auto buying experience I have had in years. I spent hal I just purchased a previously owned car at BMW of Sarasota last week. It was by far the best auto buying experience I have had in years. I spent half the time that I have on my last three or four cars from looking, negotiating and completing the deal. And, I just bought a car for my wife five months ago at another dealer because of the make. There was not a lot of back and forth haggling. I explained my reasoning, they explained theirs and mutually agreed. Most of the time it was more toward my benefit. I worked with John Webb, who is very personable and just a great guy to deal with. More