BMW of Sarasota

Mo and the sales Manager greeted us in a upbeat friendly manner and both were very professional. There facility was very clean, finance mgr. was also very upbeat and friendly. We traveled 70 miles and woul manner and both were very professional. There facility was very clean, finance mgr. was also very upbeat and friendly. We traveled 70 miles and would do it again. My car is beautiful and they did everything and above we asked them to do. Great experience More

The engine service light came on and Kyle knew we were scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dea scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dealer provided me with a loaner and completed the repairs by the next afternoon 5/11. More

Nice sales representative, nice experience overall. I am Nice sales representative, nice experience overall. I am very happy with my new X5 the color was exactly the color I was looking for. the Financial Nice sales representative, nice experience overall. I am very happy with my new X5 the color was exactly the color I was looking for. the Financial departament was very nice and fast the sales representative gave me feedback during the process and help me in everything. More

WE HAVE HAD OUR 2005 BMW CONVERTIBLE 325i IN TO THIS DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPA DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPAIRED AND EVERY TIME WE GET IT BACK, WE PUT THE TOP DOWN AND THEN IT WILL NOT GO BACK UP. THREE TIMES AGO, THEY HAD THE CAR FOR SIX WEEKS AND THE LAST TIME IT WAS FOR ONE WEEK. THEN, WE TOOK THE CAR HOME, PUT THE TOP DOWN AND IT WOULD NOT GO BACK UP AND WE HAD TO DRIVE HOME IN THE DOWNPOUR OF RAIN. THIS TIME WE FOUGHT WITH THEM AND THE WERE GOING TO CHARGE A $150 DIAGONISTIC FEE. THEN THEY CALLED AND SAID THE PART THEY PUT ON THE CAR IN sEPTEMBER HAD FAILED AND THEY WOULD REPLACE IT UNDER WARRANTY AND THEY WOULD CALL TO DAY AFTER THEY MADE SURE IT WAS REPAIRED. WE HAVE NOT BEEN CALLED AND I ASSUME, AGAIN, THE TOP WILL NOT GO UP. I HAVE CALLED THE FACTORY ON TWO OCCASSIONS AND THEY TOLD ME EACH DEALER WAS INDIVIDUAL AND THEY WOULD MAKE A COURTESY CALL AND SEE IF THEY COULD HELP. ON THE OTHER HAND, I WENT FROM THE BMW GARAGE WHERE I WAS TREATED BADLY AND WENT INTO THE JAGUAR DEALER AND THEY WERE VERY FRIENDLY AND PUT A NEW BATTERY IN THE KEY FOB AND SAID THERE WAS NO CHARGE IT WAS ON THE HOUSE AND THEY ONLY REQUIREMENT WAS THAT I HAVE A GOOD DAY. WHAT A CHANGE IN CUSTOMER RELATIONS. BMW SHOULD GO DOWN TO THE JAGUAR DEALER AND TAKE SOME LESSONS. More

My wife Sheri and I feel fortunate to have been serviced by Arnold in the process of choosing a vehicle from your dealership. Arnold is well schooled in his knowledge of your product. We where very happy wi by Arnold in the process of choosing a vehicle from your dealership. Arnold is well schooled in his knowledge of your product. We where very happy with the care and understanding given to us while we made the decision on which vehicle to purchase. The process was smooth and timely. Arnold is a asset to your dealership and we look forward to our next experience. Thank you, Keith and Sheri More

Ed was customer driven all the way. He was friendly, knowledgeable, helpful and very thorough. He took the time to make sure we understood our options and what would work the best for us. He went abov knowledgeable, helpful and very thorough. He took the time to make sure we understood our options and what would work the best for us. He went above and beyond to get us into our new BMW. I wouldn't hesitate to recommend Ed and BMW of Sarasota for a new or used car. I can't thank Ed enough. Paula Curtis More

When I called BMW of Sarasota Rico was so helpful about my needs as far as giving me all the information needed for me to drive all the way from Tampa to see the car. His caring attitude got me there and t my needs as far as giving me all the information needed for me to drive all the way from Tampa to see the car. His caring attitude got me there and then Ed did a good of job showing me a car I didn't even go there to see and worked to get a deal that I felt was fair for me and BMW of Sarasota. Thank you, Ralph Rodriguez More

I compared purchasing my BMW to the similar experience of buying my last car from Wilde Lexus. The buying experience was fine but it was the associated detail where I fould the BMW dealership to be lacking. buying my last car from Wilde Lexus. The buying experience was fine but it was the associated detail where I fould the BMW dealership to be lacking. Nitrogen in tyres came standard at Lexus (including lifetime inflation)whereas BMW offered me nitrogen for $260, which I considered rediculous. I tried to order rubber floor mats over the phone from "Parts" and they wanted a form filled in and faxed back before any order would be placed. I expected "you just bought an expensive new car from us, no problem, I'll order the mats and call you when they're in". I subsequently bought the mats on the internet instead, and at a cheaper price. I'm pleased with the car but I worry about my future interestion with the BMW dealership having experienced real quality customer service at Lexus. More

I consider BMW of Sarasota, Used vehicles division to be Excellent. There was one communication failure during their sale and my purchase agreement which when I brought it to the attention of the salesman t Excellent. There was one communication failure during their sale and my purchase agreement which when I brought it to the attention of the salesman the matter was satisfactorily rectified. Follow up communications and cooperation were quite good. I met with the parts and service manager who was friendly, helpful, and offered advice, an overall great experience. More

Stop!! Step away from this dealership!! This is the most unethical and least customer-centered BMW dealership I have ever worked with. They manipulate trade-in values, they sell BMW Certified Pre-Owned most unethical and least customer-centered BMW dealership I have ever worked with. They manipulate trade-in values, they sell BMW Certified Pre-Owned vehicles without completing the necessary inspections, they use bait-and-switch techniques when quoting for service prices, and worse ... they are totally arrogant and insensitive to the concerns of their customers. I currently own four BMWs and have owned at least twenty in the past thirty years. I have never had problems with a BMW dealership, until now. When this dealership was named Southpointe BMW a few years ago, they weren't great but they weren't horrible. When the franchise was purchased and renamed BMW of Sarasota, the business began a downward slide that has taken it to depths of disorganization, arrogance toward customers, and deceptive business practices that I could not believe were possible with a BMW dealership. They tried to sell me a CPO car that had a cracked windshield and when I suggested that they replace it before selling it to me, they proposed that I buy it "as is" and then report the windshield to my insurance company two weeks hence ... no harm, no foul. What's up with that? A month ago, I brought one of my cars in because a brake-wear light was on. I was originally quoted $900+ for a complete front brake job (which included new rotors). It wasn't until the front was finished that it was discovered that it was the rear brakes that was causing the brake-wear light to illuminate. Then they quoted an additional $900+ to complete that work. And this was just the latest in a string service-related snafus that had been occurring at BMW of Sarasota. I stopped at the dealership three times to attempt to discuss my concerns with President Victor Young in person, and even though he was on the property, he did not have time to talk to me. His subordinates, at least six of them, sat in a closed office with their cups of coffee and never came out to see me either. Apparently they were having too good a time shooting the breeze. I also wrote three emails to Mr. Young and never received a response. I eventually registered complaints with BMWNA and the auto-group that owns BMW of Sarasota (Morgan Auto Group of Tampa). Mr. Morgan expressed concern but then delegated it back to Young, who by now had devolved into a passive-aggressive state. I knew there was no possibility for rational discussion at that point. What a mess!! Naples and Germain BMW ... here I come!!! More