BMW of Sarasota

BMW of Sarasota is absouutely the WORST dealership I have ever dealt with. Be warned and DO NOT buy from them. I was disappointed in the Finance / Business Manager and his pushy manner. He rushed through t ever dealt with. Be warned and DO NOT buy from them. I was disappointed in the Finance / Business Manager and his pushy manner. He rushed through the paperwork regarding financing through BMW of North America. I was never offered the three different options of low interest financing, two years of maintenance, or $500 a month credit for three months. It was never discussed and I was only given a contract to sign for 3.9% for 60 months. I understand that this dealership also sells high end Lamborghini sports cars and my BMW X5 is a much smaller sale; however I should not have left feeling demeaned, and substandard. Two days after my purchase of the Certified Pre Owned BMW X5, the check engine light came on. I took it for service at BMW of Ft. Myers. The staff advised me that the battery needed to be replaced - apparently the battery had a recall and should have been taken care of before this car was sold to me in Sarasota. The car also had a tank venting valve replaced. I also asked them to replace the rear climate digital display and front ashtray, both of which were not functioning properly on delivery of the car. Another concern with my X5 purchase is the fact that when I purchased this CPO vehicle, I was given only one working key. BMW stresses that their CPO program is so thorough: “Not every BMW becomes a Certified Pre-Owned Vehicle. In fact, there's an entire certification process, including a rigorous inspection. They must pass an extensive examination - a thorough and rigorous inspection by BMW factory-trained technicians.” If this is the case, then why is my car in service two day’s after delivery with these five problems? Also, the “rigorous inspection” completely overlooked routine maintenance which should have been taken care of several months ago. Oh did I also say that the owner of BMW of Sarasota will be doing NOTHING to rectify this...certified letters have been mailed to a variety of leaders at BMW of North America, and...NOTHING!!!!!!What a shame. More

Recently purchased a 328i from BMW of Sarasota. The car was represented as being untitled. Became suspicious of the dealership due to the demeanor of the salesman and the sales manager and went to DMV and was represented as being untitled. Became suspicious of the dealership due to the demeanor of the salesman and the sales manager and went to DMV and had them do a check. The vehicle had been titled. Went to the dealership and confronted the salesman and the sales manager and the sales manager presented me with a Car Facts document that he said I signed proving that I knew the car had been titled. I told him I have never seen this document and that is not my signature. I signed immediately in his presence and we verified that it was not my signature. I also told him to look at the date at the bottom of the internet printed document. The date was 10/12/10. I then told him to look at the date on all the contract documents. It was 10/9/10. I then said why would I go into your dealer ship 3 days after the original purchase and sign a Car Facts Document. I then contacted BMW North America and BMW Financial and they gave me the runaround for two weeks and then said I would have to go back to the dealer. Dealer did several things to try to further gain financially including not giving me the Holiday Rebate that I had coming. I am amazed that such a high profile company is willing to risk their reputation by using such shady tactics!!! I will never buy another BMW again!!! Buyer Beware!!! More

Caution: If you are thinking of buying a certified BMW better have the wheels and tires checked before you purchase. Better yet go buy a Lexus or any other luxury vehicle. Otherwise you may end up as I better have the wheels and tires checked before you purchase. Better yet go buy a Lexus or any other luxury vehicle. Otherwise you may end up as I did. Paid almost 60K for a 328i with 13.1K miles. At 17.9K (4K miles later) I am told I need 2 new front tires at a cost of over $1200. Mgr says no tires are fine just get an alignment and bring back in 6 month to have alignment checked; you will be fine. Yeah!(was really a kiss off). So I bring it back in 3 months (because I had taken a +2K mile trip). So now the odometer is reads approx 19K miles and I am told that I need not two tires but all 4 tires. Mgrs, Asst Mgrs, Used Car Salesmen were all going to get involved nada, nothing. Service rep called and said what do you want to do about the tires DUH was no one listening! When I told him my speel I was told me BMW does not certify the tires, so buyer BEWARE. I would have been glad to pay my prorated share of the wear and the alignment wasn't looking for something for nothing. Also the computer system went down. Brought it in rep says we can tell there was a failure but don't know what module, said just bring it in when it happens again. Told him I don't live around the corner. Well for he next week or two it was out 99% of the time. This time it was off but all it needed was software updates. WHY PRAY WASN'T THAT CHECKED THE FIRST TIME! To top it off the rental is a little Mazda 3 with no automatic "safety locks" and when you step on the gas the a/c blows hot air! This was my 2nd and last BMW and I would not recommend South Pointe BMW of Sarasota (FL) to any More

I have leased 2 new cars from Southpointe BMW in Sarasota, and the experience was wonderful. Mr Seymour went out of his way to help me find the cars I wanted. He then gave me an exceptionally genero Sarasota, and the experience was wonderful. Mr Seymour went out of his way to help me find the cars I wanted. He then gave me an exceptionally generous trade in on my other cars as well as irresistible financing. At no point in time did I feel pressured or dealt with with anything less than absolute fairness. Highly recommended More