BMW of Sarasota

Customer service Judy was exceptionally professional and considerate of my comfort and any possible needs that she could accommodate during my wait time. I appreciate Judy was exceptionally professional and considerate of my comfort and any possible needs that she could accommodate during my wait time. I appreciate her curtesy and constant communication. It’s always greatly appreciated when feedback on the status of the service is offered at regular intervals. Judy was especially considerate of evaluating time and repair costs prior to ‘asking permission’ to continue with the repairs. Her due diligence is an asset to your service department. More

BMW X5 Service My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks th My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks that were done and got me on my way earlier than expected. More

Professional service . dI did have difficulty calling in for a service appointment. I called from 8:30 to 10 AM - at least 5 different times, and the phone was not answere . dI did have difficulty calling in for a service appointment. I called from 8:30 to 10 AM - at least 5 different times, and the phone was not answered. No person, no automated answering service, nothing. I waited and called back around 11 AM and was able to get through. More

New car purchase My salesman. Eric, showed us several options to determine the right vehicle for us and gave us good information regarding BMW as we had never owned or My salesman. Eric, showed us several options to determine the right vehicle for us and gave us good information regarding BMW as we had never owned or considered a BMW before we purchased. After a test drive, he worked with us to help us select the options package we needed, and didn't try to talk us into something more than we wanted. The dealership did not have the exact color vehicle we wanted, however, they offered us a really great deal for us to consider a color that would have been our second choice. The sales manager worked quickly to get the price negotiated within a few dollars of what our target monthly payment amount. We went to financing where all additional warranty and maintenance plans were quickly and clearly explained and we purchased only what we wanted. The start to finish was probably the best experience we've ever had purchasing a car. More

Excellent Setvice and Customer Service I am very thankful for my service advisor Maria Lizardi because she is a conscientious person and professional. Me. Maria has excellent customer s I am very thankful for my service advisor Maria Lizardi because she is a conscientious person and professional. Me. Maria has excellent customer service skills , is friendly , and will go above and beyond to ensure the work is done right . She is an ssset to BMW More

Service dept The best costumer service there is. Kudos to Fernando for going the extra mile. I travel from Tampa to Sarasota for this reason and will certainly get The best costumer service there is. Kudos to Fernando for going the extra mile. I travel from Tampa to Sarasota for this reason and will certainly get my next vehicle from this dealership More

Oil change My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. More

Nail in tire so took in for replacement Our X5M was taken in for a tire replacement because of a nail in the tire It was taken in on Friday and scheduled to be picked up Saturday morning. Our X5M was taken in for a tire replacement because of a nail in the tire It was taken in on Friday and scheduled to be picked up Saturday morning. When we arrived we had to wait 1-1 1/2 hours for the car and then when we checked the tire on Sunday we still had the ORIGINAL TIRE WITH A NAIL IN IT. How pathetic is that?????? More

Seth Rodgers I had the fortunate experience of meeting Seth in November and again just recently. On both occasions he was courteous and professional. Because of I had the fortunate experience of meeting Seth in November and again just recently. On both occasions he was courteous and professional. Because of Seth and your extraordinary service department, I would be inclined to buy my next vehicle from BMW of Sarasota. My local dealer, BMW of Toledo, could learn a lot from your service staff. Thanks you for making a potentially miserable experience a productive and enjoyable one. You are to be commended. More

Maria is outstanding Maria has been our contact person since I bought my car (2013). She has always been outstanding. Tim was VERY helpful when I had trouble connectin Maria has been our contact person since I bought my car (2013). She has always been outstanding. Tim was VERY helpful when I had trouble connecting my new phone to Bluetooth. More