BMW of Sarasota

Service apt Easy of apt Schedulling ( Tonia was polite and friendly) Dropped the car, service attendant Lewis was helpful and very attentive Please waiting are Easy of apt Schedulling ( Tonia was polite and friendly) Dropped the car, service attendant Lewis was helpful and very attentive Please waiting area Time efficient apt More

My experience with BMW of Sarasota was excellent . I deal with Fernando Santori , he was helping me with Warranty issues , Fernando was very professional and outstanding ,also service manager Greg Jo I deal with Fernando Santori , he was helping me with Warranty issues , Fernando was very professional and outstanding ,also service manager Greg Jones was involved , they both great people and easy to deal with. More

Personal involvement. This has been an ongoing problem with brake noise and a separate noise from the rear of the can that nobody heard until a senior technician and I took This has been an ongoing problem with brake noise and a separate noise from the rear of the can that nobody heard until a senior technician and I took a test drive. and he immediately heard the noise even though it was stated as the reason for the service in the first place. Spent over 4 hours and was told there was no noise. Had to wait on the part and though a rental was provided, it required a return trip to pick up the car. More

Service was completed earlier than estimated time Maria L was outstanding. Probably would have used another company for the oil change and battery. Marla talked me into that She under promised and ove Maria L was outstanding. Probably would have used another company for the oil change and battery. Marla talked me into that She under promised and over delivered. Everyone’s worked out well thank you More

Well done From the time that I pulled into the service area the entire team was pleasant, helpful, and professional. It’s always a pleasure doing business wi From the time that I pulled into the service area the entire team was pleasant, helpful, and professional. It’s always a pleasure doing business with the employees here. More

Outstanding Warranty Jessica stuck to her word and guarantee. The service department tended to the issues accordingly. Would definitely recommend services at BMW and ad Jessica stuck to her word and guarantee. The service department tended to the issues accordingly. Would definitely recommend services at BMW and adhere to there given advise. More

The service My advisor said the service would take 2 hours. After3hours I went to check and was told that he was out for lunch. My car had been done and I waste My advisor said the service would take 2 hours. After3hours I went to check and was told that he was out for lunch. My car had been done and I wasted an hour and if I hadn’t checked I would have been there much longer! More

Excellent customer service. The Service Advisor should receive 6 stars. Patience, listening skills, knew the process, showed ability to balance multiple ongoing customer conve The Service Advisor should receive 6 stars. Patience, listening skills, knew the process, showed ability to balance multiple ongoing customer conversations - phone, and in-person. Thank you. More

courteous and prompt My first time there. These folks have it all down to a system. Car was ready when promised, waiting area was comfortable and with refreshments, all My first time there. These folks have it all down to a system. Car was ready when promised, waiting area was comfortable and with refreshments, all warranties were honored--and I was on my way. Very good experience. More

Was there for service, but left with new car! My Salesman is the only reason I left with a new car! I went for service and drove home a new car. Please ask for Rich when purchasing or leasing ne My Salesman is the only reason I left with a new car! I went for service and drove home a new car. Please ask for Rich when purchasing or leasing new or pre-owned cars. He exemplifies what the word “customer service” means! More