BMW of Sarasota

Excellent sales staff. My salesperson, Susan Gatlin, was very knowledgeable about the vehicles and went out of her way to ensure that I had a positive experience. Even after My salesperson, Susan Gatlin, was very knowledgeable about the vehicles and went out of her way to ensure that I had a positive experience. Even after the sale, she was there for any issues or concerns I had. The dealership had a wide range of models for me to test drive and look at the interiors to make my decision. I really appreciate the effort that the dealership went through to locate and acquire the exact configuration that I wanted. More

Friendly service Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at Judy who was my rep was very nice and informative. The tech who was doing my oil change seemed to be unaware of a tampering sealer that was put on at my last oil change. This is a procedure that many oil change companies use. Your tech insinuated that this was something he had never seen before and was afraid to do the oil change! More

It took an hour just to drop off the car! They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times They system they use is not customer friendly, I am surprised others are not upset. This is the second time I took my car in for service, both times I had an appointment and had arranged for a car to drive while my car was being repaired. I takes over an hour to drop off your car!!! I was 5 minutes early for my 10:30 appointment I was met at the garage entrance by an individual that confirmed my appointment. I was instructed to drive up to the service desk area and drop off my keys. After dropping off my keys I was to go into the showroom waiting area and my service adviser would be with me shortly. After waiting about 30 minutes I went out to the service desk and asked where my adviser was, they said she was checking out my car. I was sent to wait in her office. A few minutes later she arrived and we discussed my service. My appointment was made for a Thursday so I could get the dents in the car repaired under my dent and ding policy with the dealer. The service adviser who I make the appointment when I mentioned I wanted to get this done in addition to the regular service said if we did the appointment on a Thursday the could do both services. When I mentioned this to her she said they are not there on Thursday, the people who make the appointments do no know the schedule, Once we completed the check in process the service writer took my license and insurance card and told me to go back in the showroom and wait and the Loner car individual would be with me shortly. about 10 minutes later I signed the papers for the car and was told to wait again while she got the car. 15 minutes later I see her outside looking around, I went out and we waited for the car to be ready. This is not acceptable and has happened on the prior occasion. It took me over a hour to drop off my car. I also arrange service for an Audi in Sarasota and a Mercedes their check in procedure is much quicker. I will not purchase a BMW in Sarasota again due to this problem. I have expressed this opinion with others and they agreed, More

Great Service Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for fu Fernando was excellent. Provided fantastic service and honored coupon that was expired for a different day. I will bring my vehicle back to BMW for future service. More

Replaced car battery Contracted my BMW advisor Carlo Munoz about my 2013 BMW 328i having trouble starting my car. He set up an appointment for the next day to have a new b Contracted my BMW advisor Carlo Munoz about my 2013 BMW 328i having trouble starting my car. He set up an appointment for the next day to have a new battery installed right away. Very happy with the staff and service at the dealership in Sarasota. More

Battery Chexk Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the on Great service perfomed all around that BMW of Sarasota.. Timely, Friendly and above all availability was outstanding. BMW of Sarasota is truly the only place I would consider having my car serviced. Hands Down the BEST! Highly recommeded! More

Great service Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. More

Good but used to have more perks Was there yesterday for service, everyone was great, timely and professional. Did have fee attached to tire rotation and used to be able to have loane Was there yesterday for service, everyone was great, timely and professional. Did have fee attached to tire rotation and used to be able to have loaner car while waiting. Once before was able to obtain loaner car to return home as car not completed and had to pay for the gas used in the loaner car and had to fill my car once it was brought to me. More

Awesome. Caring. Friendly. Always a great experience. The staff there is the best bar none. I wanted to have breakfast and they set me up with an Uber ride in them! Just the b Always a great experience. The staff there is the best bar none. I wanted to have breakfast and they set me up with an Uber ride in them! Just the best. More

Oil change/Alignment All of the staff were very friendly and very helpful. I recieved updates periodically from Susan as I waited for my car to be serviced. All of the staff were very friendly and very helpful. I recieved updates periodically from Susan as I waited for my car to be serviced. More