BMW of Sarasota

Passenger airbag recall Quick and thorough service. The only issue was a prolonged drop off. My appointment was not in the system, even though I spoke on the phone with an Quick and thorough service. The only issue was a prolonged drop off. My appointment was not in the system, even though I spoke on the phone with an administrator 4 days prior and I showed up at agreed time. It was resolved reasonably quickly, but all my contact info was wrong in the system and we had to correct, even though I had given my correct number over the phone previously. Auto service was good, administration poor. More

Service Very pleased. The car looks like new and runs like new. All the necessary repairs were done as needed and by the time completion was promised. Very pleased. The car looks like new and runs like new. All the necessary repairs were done as needed and by the time completion was promised. More

Super Adviser We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. We were down on a vacation when I lost a coil. Your dealership took me without an appointment, gave me a loaner for the day, even though it was a Sat. was able to work with my extended warranty company and changed the coil for only the deduct able. I would highly recommend not only this BMW dealership for service, but Valentina Lizardi was super, went out of her way to help, and ensured I was kept informed throughout the day as to what was happening. More

430 Cabrio Abby held the deal together. Her product knowledge and straight talk kept us interested in doing business at Sarasota BMW. Without Abby we wouldn’t ha Abby held the deal together. Her product knowledge and straight talk kept us interested in doing business at Sarasota BMW. Without Abby we wouldn’t have done the deal. More

Great salesman!! This is the 3rd car I purchased here ! Great service. Friendly staff. My only disappointment is that I did not get anything off the price or nothing added to my trade in. I am still sat Great service. Friendly staff. My only disappointment is that I did not get anything off the price or nothing added to my trade in. I am still satisfied and will return Friday with my son to look at purchasing a vehicle for him More

Long on refreshments Short on repair service! I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave th I made an appointment for Friday March 29th at 4pm for an engine warning light in my Mini Cooper. At arrival I signed in at the kiosk outside, gave the attendant(person #1) information and went inside. Later I was greeted by another person (#2) who took me to her desk, asked more questions and mentioned that the person (#3) who would be taking care of me was in a meeting! I sat in the "waiting" area. After one hour I went back to person #2 and asked what was going on? Finally person #3 was ready to speak to me. She would go check with the mechanic. I was also informed it would be a $95 charge for the diagnostic to determine the issue. At 5:30 (I had a 4:00 appointment) it was determined that I needed a clamp for a hose connecting to the engine and the part would have to be ordered. I would be called about the price of the repair, etc. I was presented a bill for $113.86!!! On Tuesday a message was left on my phone by person #3 to the effect that we don't have an electronics catalog for Minis here and wondered if I was going to the Mini Dealer anytime soon?? Why would I do that since I came to BMW after receiving a flyer saying you fix Minis? The Mini Dealer is in Fort Myers. Why would you charge me for a diagnostic if no repair was intended? I request a REFUND on the $113.86 since I now still have the issue I came in to your dealership for and will seek repair elsewhere. All of the Glitz and Glitter in your showroom and the dozens of staff I had plenty of time to observe did not resolve the issue at hand very disillusioned! More

Great Experience Buying a car is stressful and Naycolle and Mia were great! Bought a great car and had a great experience. Would buy there again. Thanks Buying a car is stressful and Naycolle and Mia were great! Bought a great car and had a great experience. Would buy there again. Thanks More

Excellent Very friendly, knowledgeable staff. Susan Gatlin was very informative and easy to work with. The gentleman in finance was very thorough in explaining Very friendly, knowledgeable staff. Susan Gatlin was very informative and easy to work with. The gentleman in finance was very thorough in explaining the various options to me. I left with a very positive experience. More

Everything was above my expectations. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. More

Great Communication & Service. I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed I got to tell you that Carlos Munoz in service is the man. He kept me in the loop with all the repairs, was always available when I called, & pointed out a few important items that I was unaware of. So Carlos get's an A++ from me. Thank you Carlos. More